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Bill Clinton Process Manager - Logistics - PowerPoint PPT Presentation


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Process Management. Bill Clinton Vice President - Merchandising. Process Management. Learning Objectives Work Systems Design Key Work Processes Work Process Design Work Process Management Process Improvement Results. Work Systems 6.1 a. Design and Innovate Strategic Planning Process

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bill clinton vice president merchandising

Process Management

Bill Clinton

Vice President - Merchandising

process management
Process Management
  • Learning Objectives
    • Work Systems Design
    • Key Work Processes
    • Work Process Design
    • Work Process Management
      • Process Improvement
    • Results
slide3

Work Systems

6.1 a

  • Design and Innovate
    • Strategic Planning Process
      • Strategic Objectives
      • SWOT
      • Stakeholder Key Requirements (SKRs)
      • Customer Complaint Management and Continuous Improvement Projects
    • Modern Management Practices
      • ISO 9001
      • Lean
      • Six Sigma
      • Baldrige Business Model
slide4

Work Systems

6.1 b

Key Processes

Merch - andising

Marketing

Order Taking

Logistics

Support Processes

Information Systems

Financial Services

Workforce Focus

Performance Excellence

Facility & Equipment Mgmnt

slide5

Work Systems

6.1 b

Logistics

Department Process

Stocking

LAP-5

Area Processes

Stocking Admin

Damaged Product

Tote Fixing

Cycle Counting

Section Processes

Stocking

Slotting

slide6

Work Systems

6.1 c

  • Emergency Readiness
    • Integrated Contingency Planning
      • Business Continuity Planning
      • Disaster Recovery Planning
      • Risk Analysis (Severity and Likelihood)
      • Recovery Time Objectives
slide7

Work Processes

6.2

  • Develop Action Plan
    • POSEC
      • Plan – Organize – Staff – Execute - Control
  • Stakeholder Requirements
    • Strategy to Meet Stakeholder Key Requirements
    • Measurements
    • Goals and Benchmarks
    • Process Documentation
    • Process Deployment and Training
process summary 6 2 a
Process Summary6.2 a
  • Identify the process strategy
  • Template for process development
  • Identify Stakeholder requirements
  • Identify interrelated processes
work instructions 6 2 a
Work Instructions6.2 a
  • Where the hands-on work happens
  • Step-by-step guide to the process
  • Complexity depends on the process
process management 6 2 b
Process Management6.2 b

Section Performance Measure

Supervisor Daily Review

Area Process Measures

Monthly DLT Review

Department Scorecard

Monthly Review with President

Company Scorecard

Monthly SLT Review

process improvement 6 2 c
Process Improvement6.2 c
  • Identifying the need
    • Monitoring, Measurement, and Review
    • Strategic Planning Process
    • Development of Action Plans to achieve Strategic Objectives
    • SWOT
    • Customer Complaint Management Process
  • Improvement Tools
    • Lean Projects
    • Six Sigma Projects
    • Action Plan Charters
results 7 5
Results 7.5

Lean Project Implementation

Sample Data

results 7 51
Results 7.5

Lean Project Implementation

Sample Data

questions
Questions?

Thank you!

Our best wishes to you in your pursuit of performance excellence!

For more information:

www.AmericaNeedsBaldrige.com

[email protected]

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