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Bill Clinton Vice President - Merchandising PowerPoint PPT Presentation


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Process Management. Bill Clinton Vice President - Merchandising. Process Management. Learning Objectives Work Systems Design Key Work Processes Work Process Design Work Process Management Process Improvement Results. Work Systems 6.1 a. Design and Innovate Strategic Planning Process

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Bill Clinton Vice President - Merchandising

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Process Management

Bill Clinton

Vice President - Merchandising


Process Management

  • Learning Objectives

    • Work Systems Design

    • Key Work Processes

    • Work Process Design

    • Work Process Management

      • Process Improvement

    • Results


Work Systems

6.1 a

  • Design and Innovate

    • Strategic Planning Process

      • Strategic Objectives

      • SWOT

      • Stakeholder Key Requirements (SKRs)

      • Customer Complaint Management and Continuous Improvement Projects

    • Modern Management Practices

      • ISO 9001

      • Lean

      • Six Sigma

      • Baldrige Business Model


Work Systems

6.1 b

Key Processes

Merch - andising

Marketing

Order Taking

Logistics

Support Processes

Information Systems

Financial Services

Workforce Focus

Performance Excellence

Facility & Equipment Mgmnt


Work Systems

6.1 b

Logistics

Department Process

Stocking

LAP-5

Area Processes

Stocking Admin

Damaged Product

Tote Fixing

Cycle Counting

Section Processes

Stocking

Slotting


Work Systems

6.1 c

  • Emergency Readiness

    • Integrated Contingency Planning

      • Business Continuity Planning

      • Disaster Recovery Planning

      • Risk Analysis (Severity and Likelihood)

      • Recovery Time Objectives


Work Processes

6.2

  • Develop Action Plan

    • POSEC

      • Plan – Organize – Staff – Execute - Control

  • Stakeholder Requirements

    • Strategy to Meet Stakeholder Key Requirements

    • Measurements

    • Goals and Benchmarks

    • Process Documentation

    • Process Deployment and Training


Process Summary6.2 a

  • Identify the process strategy

  • Template for process development

  • Identify Stakeholder requirements

  • Identify interrelated processes


Work Instructions6.2 a

  • Where the hands-on work happens

  • Step-by-step guide to the process

  • Complexity depends on the process


Process Management6.2 b

Section Performance Measure

Supervisor Daily Review

Area Process Measures

Monthly DLT Review

Department Scorecard

Monthly Review with President

Company Scorecard

Monthly SLT Review


Process Management6.2 b


Process Management6.2 b

Sample Data


Process Management6.2 b

Sample Data


Process Management6.2 b

Sample Data


Process Improvement6.2 c

  • Identifying the need

    • Monitoring, Measurement, and Review

    • Strategic Planning Process

    • Development of Action Plans to achieve Strategic Objectives

    • SWOT

    • Customer Complaint Management Process

  • Improvement Tools

    • Lean Projects

    • Six Sigma Projects

    • Action Plan Charters


Results 7.5

Lean Project Implementation

Sample Data


Results 7.5

Lean Project Implementation

Sample Data


Results 7.5


Bringing it all together…


Questions?

Thank you!

Our best wishes to you in your pursuit of performance excellence!

For more information:

www.AmericaNeedsBaldrige.com

[email protected]


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