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Process Management. Bill Clinton Vice President - Merchandising. Process Management. Learning Objectives Work Systems Design Key Work Processes Work Process Design Work Process Management Process Improvement Results. Work Systems 6.1 a. Design and Innovate Strategic Planning Process

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Bill Clinton Vice President - Merchandising

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Bill clinton vice president merchandising

Process Management

Bill Clinton

Vice President - Merchandising


Process management

Process Management

  • Learning Objectives

    • Work Systems Design

    • Key Work Processes

    • Work Process Design

    • Work Process Management

      • Process Improvement

    • Results


Bill clinton process manager logistics

Work Systems

6.1 a

  • Design and Innovate

    • Strategic Planning Process

      • Strategic Objectives

      • SWOT

      • Stakeholder Key Requirements (SKRs)

      • Customer Complaint Management and Continuous Improvement Projects

    • Modern Management Practices

      • ISO 9001

      • Lean

      • Six Sigma

      • Baldrige Business Model


Bill clinton process manager logistics

Work Systems

6.1 b

Key Processes

Merch - andising

Marketing

Order Taking

Logistics

Support Processes

Information Systems

Financial Services

Workforce Focus

Performance Excellence

Facility & Equipment Mgmnt


Bill clinton process manager logistics

Work Systems

6.1 b

Logistics

Department Process

Stocking

LAP-5

Area Processes

Stocking Admin

Damaged Product

Tote Fixing

Cycle Counting

Section Processes

Stocking

Slotting


Bill clinton process manager logistics

Work Systems

6.1 c

  • Emergency Readiness

    • Integrated Contingency Planning

      • Business Continuity Planning

      • Disaster Recovery Planning

      • Risk Analysis (Severity and Likelihood)

      • Recovery Time Objectives


Bill clinton process manager logistics

Work Processes

6.2

  • Develop Action Plan

    • POSEC

      • Plan – Organize – Staff – Execute - Control

  • Stakeholder Requirements

    • Strategy to Meet Stakeholder Key Requirements

    • Measurements

    • Goals and Benchmarks

    • Process Documentation

    • Process Deployment and Training


Process summary 6 2 a

Process Summary6.2 a

  • Identify the process strategy

  • Template for process development

  • Identify Stakeholder requirements

  • Identify interrelated processes


Work instructions 6 2 a

Work Instructions6.2 a

  • Where the hands-on work happens

  • Step-by-step guide to the process

  • Complexity depends on the process


Process management 6 2 b

Process Management6.2 b

Section Performance Measure

Supervisor Daily Review

Area Process Measures

Monthly DLT Review

Department Scorecard

Monthly Review with President

Company Scorecard

Monthly SLT Review


Process management 6 2 b1

Process Management6.2 b


Process management 6 2 b2

Process Management6.2 b

Sample Data


Process management 6 2 b3

Process Management6.2 b

Sample Data


Process management 6 2 b4

Process Management6.2 b

Sample Data


Process improvement 6 2 c

Process Improvement6.2 c

  • Identifying the need

    • Monitoring, Measurement, and Review

    • Strategic Planning Process

    • Development of Action Plans to achieve Strategic Objectives

    • SWOT

    • Customer Complaint Management Process

  • Improvement Tools

    • Lean Projects

    • Six Sigma Projects

    • Action Plan Charters


Results 7 5

Results 7.5

Lean Project Implementation

Sample Data


Results 7 51

Results 7.5

Lean Project Implementation

Sample Data


Results 7 52

Results 7.5


Bill clinton process manager logistics

Bringing it all together…


Questions

Questions?

Thank you!

Our best wishes to you in your pursuit of performance excellence!

For more information:

www.AmericaNeedsBaldrige.com

qms@midwayusa.com


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