1 / 3

Self Maintainer Offer Roadmap: COAM / Maintenance Assist

Self Maintainer Offer Roadmap: COAM / Maintenance Assist. Chris Peterson Senior Manager ACS Business Management. Support Advantage Self Maintainer Support Roadmap. Description.

gay
Download Presentation

Self Maintainer Offer Roadmap: COAM / Maintenance Assist

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Self Maintainer Offer Roadmap:COAM / Maintenance Assist Chris Peterson Senior Manager ACS Business Management

  2. Support Advantage Self Maintainer Support Roadmap Description Enabling current Maintenance Assist (174) and COAM (36) clients who have developed internal technical expertise and monitoring tools to maintain their own systems as they upgrade, while receiving the right level of support from Avaya Services A part of the Avaya integrated roadmap, these legacy offers will be transitioned into the new Support Advantage model Benefits How it works • Based on Standard SA Essential offer, or until Heritage Nortel availability blue FSD offers • Customer must have two certified associates per product support • Customer receives discount from NPL via special bid • Access to Intellectual Property-software patches and updates • Remote 24x7 Technical support for SW and HW • Access to web services and tools • Improved support response times

  3. Support Advantage Self Maintainer Support Target: Current Maintenance Assist and COAM Customers Remote 24x7 technical support for SW & HW Access to web services and tools SA Essential Wrapper Avaya Self Maintainer Customers Access to Intellectual Property Improved support response times Requirements: • Customer must at least have two PA-Maintain certified associates per product/application supported • Customer is expected to support T1-T2 themselves- Avaya provides T3-T4 support Pricing: • 40% discount off NPL per product covered on SA Essential • Annual contract term • Applied via access to special bid • Timeframes: • In Limited Availability now • Formally announced at the May IAUG conference

More Related