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SupportNet, Licensing and Platform Roadmap CELUG Presentation April 11, 2007. Agenda. The New SupportNet & License Reports Licensing Q&A and Roadmap Platform Roadmap. The new SupportNet & License Reports. Melinda Pyrch Product Marketing Manager Customer Support Division

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SupportNet, Licensing and Platform Roadmap

CELUG Presentation

April 11, 2007

CELUG, April 2007

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  • The New SupportNet & License Reports

  • Licensing Q&A and Roadmap

  • Platform Roadmap

CELUG, April 2007

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The new SupportNet& License Reports

Melinda Pyrch

Product Marketing Manager

Customer Support Division

Mentor Graphics

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Why Customers Use SupportNet

“Success” means customer stated their goal for the visit was met.

2006 Q4 SupportNet survey data

CELUG, April 2007

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What’s On Target About

the New SupportNet?

Make it fast & easy to find answers

  • Select the products you use most often and SupportNet remembers

  • Get technical information centered on the specific products you use

  • Your most important tasks (troubleshooting, downloading, researching) are easy to do

    You can…...

CELUG, April 2007

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Your First Visit Continued: Choose Your Product

  • Products are pre-populated from SRs, SupportPro

  • Keep product list manage-able (<10)

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Overview: All About Your Product

  • Simple navigation

  • Product-specific search

  • New SR lookup

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CELUG, April 2007

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  • Browse:

  • ~300 How-Tos & Tutorials

  • 30,000 TechNotes

  • 300,000 pages documentation

CELUG, April 2007

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Service Requests

  • Open a New Service Request

  • Search SR History

CELUG, April 2007

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Open A Service Request: Step 1

Step 1 = Describe the problem & search for possible solutions

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Open SR - Step 2

Step 2 = Complete Service Request

CELUG, April 2007

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Service Request History

  • Quick Filters:

    • Product

    • Site

    • Company

CELUG, April 2007

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Service Request History

  • Display options

    • Open/closed

    • With DRs

    • Activity in last 30 days

  • Export to Excel

  • Variable SRs / page (up to 100)

CELUG, April 2007

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Service Request History

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Service Request History

CELUG, April 2007

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System Administration

  • Product Admin = product specific

  • General Admin = not product specific

CELUG, April 2007

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CELUG, April 2007

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Advanced Search

CELUG, April 2007

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Resources: About Support

CELUG, April 2007

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My Account

Request changes for email address, site ID, etc.

CELUG, April 2007

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My Account – Licenses





CELUG, April 2007

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1. Current Authorization Codes

  • Copy or download authcodes

  • New License Content Section

CELUG, April 2007

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2. License Reports

  • License Report = Part #s mapped to features

  • Site Config = Just the part #s

CELUG, April 2007

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2. License Report

CELUG, April 2007

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4. View Order History

CELUG, April 2007

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InfoHub– Support & Training Tab

  • Inside Application

  • One-click access to SupportNet and Training

  • Send feedback on documentation

CELUG, April 2007

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Let SupportNet Help!

  • New SupportNet becomes a compelling event

  • Introduce your designers to new SupportNet

    • Ask them to register


    • Log in and set up product profile

    • Provide training

      • Mentor Graphics SupportNet training slides available

      • For groups, Mentor Graphics will deliver training via Webex

    • Link to SupportNet from your intranet

CELUG, April 2007

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Licensing Q&A and Roadmap

Guy Wettstein

Corporate Applications Engineer

Customer Support Division

Mentor Graphics

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FLEXnet v11 Update

  • Originally, “FLEXnet v11” was synonymous with “Trusted Storage / Activation” paradigm

    • Would break compatibility with SAMreport v3.6

    • Big implications for customers being forced to buy FLEXnet Manager

  • Now, “FLEXnet v11” is just another version

    • Trusted Storage / Activation is an optional module

    • SAMreport v3.6 certified by MV to work with v11 if Trusted Storage / Activation not used

    • Trusted Storage / Activation paradigm would require major changes to order fulfillment systems and customer license management, so won’t happen very soon (if ever)

    • Continuing to monitor the cost/benefit of migration

CELUG, April 2007

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License Borrowing Update

  • Statement of record (TechNote mg20966)

    Dear Valued Mentor Graphics Customer,

    As you may be aware, License Borrowing is the FLEXlm feature that allows a floating license

    to be used off the network for a specified period of time. We understand the value of this

    concept, and have investigated the "LM_BORROW" technology currently offered by Macrovision.

    Unfortunately, there are security problems and ease of use issues with the current

    implementation of LM_BORROW. This makes it unacceptable for use by Mentor applications.

    Macrovision has told us they recognize the shortcomings of LM_BORROW, and are looking at

    ways to improve the situation. We will continue monitoring Macrovision's progress in this

    area, and will consider incorporating the capability in a future Mentor licensing release

    once it meets Mentor and customer requirements.

  • Update

    • Macrovision has indicated that FLEXnet v11’s Trusted Storage / Activation is the going-forward “secure borrowing” technology for license portability

    • Trusted Storage / Activation paradigm would require major changes for Mentor and customers

    • Continuing to monitor the cost/benefit of migration

    • In meantime, portable licensing solutions available today

CELUG, April 2007

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Licensing Consumption Models

  • Product groups are free to choose from three basic consumption models.

    • Checked out licenses are re-used by subsequent sessions.

    • Subsequent sessions require an additional license.

    • Licenses are consumed on a per-job basis.

  • Licensing simply provides a means to consume a license based on these models.

  • Product groups choose the model that best fits their needs.

  • More details in Design Environment SIG meeting

CELUG, April 2007

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TRL Update (Long-format Licenses)

  • Deploy TRL-Ready License Server (mgcld)

    • Started April 2006

  • Distribute TRL Licenses to Customers

    • Started October 2006

    • With new purchases and at annual renewals

  • New versions of applications that will require TRL Licenses to run

    • First product no sooner than mid-2007

    • Release timing is up to individual product groups

    • Will be mid-2008 before bulk of products use TRL

CELUG, April 2007

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Current License File:

SERVER unnamed_12345678 12345678 1700

DAEMON mgcld path_to_mgcld

INCREMENT designarch mgcld 2005.060 11-jun-2005 1 3D325A413F56CECEAD9B \

VENDOR_STRING=3954FE92 SN=4235445

TRL license adds the SIGN2 field to each licensed feature:

SIGN2="1234 5678 90AB CDEF 1234 5678 90AB CDEF 1234 5678 90AB CDEF 1234 5678 90AB CDEF 1234 5678 90AB CDEF 1234 5678 90AB CDEF 1234 5678 90AB"

INCREMENT falconfw_s mgcld 2006.070 14-jul-2006 1 4D348ACFA8CDAB5D03CD \

VENDOR_STRING=3A654685 SN=4403768 SIGN2="153F 93F6 C093 6447 E234 B130 \

E40D C1FB A86E FD44 5943 CA7E 897C 751A FF21 0AA9 66C4 AC76 9451 68F1 \

81F3 68AA 34CA 16E0 BF88 D8E5 F849 BD0F A311 B55B"

TRL License File Changes

CELUG, April 2007

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Alternative Licensing Vendors

  • We recognize there is Mentor customer interest in Reprise’s RLM

  • We’ve met with Reprise

    • No compelling benefit to justify huge switching costs, even if RLM achieves parity with FLEXnet

    • We will continue to monitor the situation

  • Would like to hear why some customers want RLM

    • May be ways to provide without switching

CELUG, April 2007

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LSF License Scheduler Update

  • Via EDA Consortium (EDAC), Mentor, Cadence and Synopsys have agreed:

    • Software publishers need control on a per-license, per-FEATURE basis, for proper risk management and business model flexibility

    • Software publisher must be able to control whether or not LSF License Scheduler can take away licenses from a running application

  • Also needs product group sponsorship, corporate approval

CELUG, April 2007

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Vista Support for Licensing/Install

  • Vista not officially supported by FLEXnet until v10.8.5.0

    • Mentor currently shipping FLEXnet v10.8.0.6

    • We are currently evaluating options and schedules

    • Would like to hear customers’ Vista schedules

  • Mentor Standard Install supports same platforms as Licensing

    • Will be ready when Licensing officially supports Vista

CELUG, April 2007

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Licensing Q&A/Roadmap


CELUG, April 2007

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Platform Roadmap

Bill Powers

Technical Marketing Engineer

Information Technology Division

Mentor Graphics

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EDA Platform Trends

  • Customer Environments

    • Linux and Windows installs growing

    • Unix installs shrinking

  • Continued MGC support

    • Solaris

    • Red Hat Enterprise Linux

    • Novell/SUSE Enterprise Linux

    • Windows

  • Moving away from HPUX and PA-RISC

  • Will begin adding Windows Vista support

CELUG, April 2007

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Upcoming Platform Events

  • Microsoft

    • Windows Vista SP1 – July 2007

    • End of Windows XP pre-loads – January 2008

    • MGC application support for Vista – Unknown – expect 1H2008

  • SUN

    • MGC application support for Solaris 10 x86 begins– 2H2007

  • HP / PA-RISC

    • SDD – no new enhancements delivered on HPUX after June 30, 2007

    • Calibre – no new enhancements delivered on HPUX after February, 2008

    • Last HPUX workstation shipment – January 2008

    • HP workstation customers moving to Linux or Windows on x86-64

  • Red Hat

    • RHEL 5 generally available – March 2007

    • MGC application support for RHEL5 – Unknown – expect 2H2007

  • Novell/SUSE

    • SLES11 generally available– 1H2009

  • Mentor Supported Configurations Page


CELUG, April 2007

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Platform Roadmap


CELUG, April 2007