SAFETY FOR THE OFFICE ENVIRONMENT

1. SAFETY FOR THE OFFICE ENVIRONMENT

2. OUR COMMITMENT TO YOU • We are committed to the objective of providing a safe and healthy workplace. • This commitment includes complying with both governmental regulations (OSHA) and SalonCentric Corporate requirements. • We are committed to inform and educate by training our employees (office & Warehouse) on safety policies and work instructions.

3. SALONCENTRIC EMPLOYEE HANDBOOK All new employees are required to read the employee handbook, complete the section in the back of the book, and return to Human Resources. A FEW IMPORTANT RULES FOR YOUR SAFETY AND OTHERS • Cell Phones: • - Pose certain risks while working and should not be used at any time with the exception of lunch and breaks. • Electronic Devices: • - All devices such as iPods, MP3 Players, Blackberry’s, Laptops, etc. are unsafe for use in the offices and warehouse and are strictly prohibited, with the exception of devices provided by the company. Any use of these devices in the office or field that are not company provided must be authorized by your supervisor and not interfere with responsibilities during work time. Handbook Established in August 2010

4. DEFINITIONS YOU SHOULD KNOW • Accident: • An undesirable or unfortunate happening that occurs unintentionally and usually results in harm, injury, damage or loss. • Incident: • An individual occurrence or event. • First Aid: • Emergency aid or treatment given to someone injured, suddenly ill, etc., before medical services can arrive or be reached. • Near Miss: • An unplanned event that did not result in injury, illness, or damage but had the potential to do so. • Lost-Time Accident: • A work-related personal injury that results in more than one day off of work. • Unsafe Acts: • An element of unsatisfactory behavior immediately prior to an accident event which is significant in initiating the event.

5. LEADING TYPES OF DISABLING ACCIDENTS IN OFFICES • There are about 65,000 occupational injuries and illnesses in offices each year. • Leading types of disabling office accidents are: • - Falls and Slips • - Strains & Over-exertion • - Struck by or Striking against objects. • - Caught in or between objects. Source: National Safety Council, Accident Prevention Manual, 1992

6. SAFETY PYRAMID EXPLANATION: For every 10,000 unsafe acts there will be 1,000 no-loss accidents, 100 minor accidents, 10 serious loss accidents, and one fatality. Every effort must be made to eliminate unsafe acts to prevent serious accidents from occurring.

7. DEFINITIONS YOU SHOULD KNOW • Hazard: • A chance of being injured or harmed; Something causing unavoidable danger or risk. • Risk: • Exposure to the chance of injury, damage, or loss. • Hazard Controls: • The development of systems to prevent accidents, injuries, and other adverse occurrences.

8. Physical Layout • Housekeeping • Exits & Egress • Fire Hazards • Noise • Office Tools • Handling & Storage • Office Furniture • Stress • Illumination • Office Equipment COMMON OFFICE SAFETY HAZARDS

9. HOUSEKEEPING HAZARDS • Cords should be kept out of aisles and walkways. • Cords create trip hazards. • Excess clutter and trash should not be in your work area. • Food should never be left at your desk – this behavior attracts insects. For the complete Housekeeping guidelines and checklists per department see SOP 10-003

10. ELECTRICAL HAZARDS • Never overload circuits. • Never use frayed or stripped /exposed wires. • Cords should not be dragged over nails, hooks, or any other sharp object. • Never use receptacles that have live electrical parts exposed. • Machines must be disconnected before cleaning or adjusting Electrical accidents in offices usually occur as a result of faulty or defective equipment, unsafe installation and misuse of equipment.

11. FILE CABINET HAZARDS FILE CABINETS CAN CAUSE INJURIES IN MANY DIFFERENT WAYS These are the TOP 10 File cabinet safety tips for the office environment • Do not leave cabinet drawers open and unattended. • Store heavy items in the lower drawers to prevent tripping or tipping. • Whenever possible secure cabinets to the wall. • Use the handle when closing the drawer. • Do not open a file drawer while someone is underneath • Only open one drawer at a time. • Ensure there is adequate aisle space in front of cabinet. • Do not stand on top of file cabinet. • Do not place heavy objects on top of file cabinet. • Do not use file cabinets to store aerosols or other flammable products.

12. OFFICE EQUIPMENT & TOOL HAZARDS COPY MACHINES • TIPS • Always keep document cover closed. • Have machines serviced routinely. • Reduce noise exposure by isolating the machine. • Avoid wearing long or loose clothing around machinery with moving parts. HAZARDS Intense Light Excessive Noise Inner Parts are Hot Pinch Points

13. OFFICE EQUIPMENT & TOOL HAZARDS Since new rules have been established, it is important to inventory your desk for items that we can no longer use. • Liquid Paper • Old style Letter Openers • Compressed Air • Sharp Scissors • Paper Cutters w/o Guarding or loose arm swing There are alternative devices that we have purchased to replace any of the items above – Please see your supervisor.

14. OFFICE EQUIPMENT & TOOL HAZARDS • PAPER CUTTERS • Keep blade closed when not in use • A guard should be provided and fingers kept clear • Swing arm must not automatically fall • when in the raised position • STAPLERS • Always use a staple remover • Never test a jammed stapler with your thumb • PENCILS, PENS, & SCISSORS • Store sharp objects in drawer or with the point down.

15. CUTTING TOOL CONTROLS • Regularly inspect your cutting tool. • Don’t throw from person to person. • Don’t use as props or hammers. • Carry with edges away from yourself & others. • Always cut away from your body. For all other cutting tools approved & used at this facility see SOP 10-007 Cutting Tool Guidelines

16. OFFICE FURNITURE HAZARDS & CONTROLS • CHAIRS • Do not climb on any office chair; use a ladder or stool. • Chairs should be properly designed and regularly inspected for missing or loose parts. • Don’t lean back in a chair with your feet up • Don’t scoot across the floor while sitting in a chair.

17. OFFICE FURNITURE HAZARDS & CONTROLS • DESKS • Keep desks in good condition free from sharp edges, nails, etc. • Ensure any glass does not have sharp edges. • Keep desk drawers closed when not in use. • Report any defects to facility maintenance.

18. FIRE HAZARDS Offices contain large amounts of combustible materials Paper Funiture Carpet These materials can easily ignite and emit toxic fumes. FIRE EXTINGUISHERS & ALARMS MUST BE PROPERLY PLACED AND EASILY ACCESSIBLE

19. LOCKOUT/TAGOUT • All employees are required to report any malfunction of equipment to their supervisor and/or maintenance personnel. • Never attempt to remove a Lock/Out device from machinery. • Anyone violating the rule by attempting to energize, or turn on a device after being locked out will be subject to disciplinary action up to termination of employment. A method of protecting employees from accidental machine startup through proper locking and labeling of machines that are undergoing maintenance. Complies with OSHA standard 29 CFR 1910.147

20. EXITS AND EGRESS • Blocked or improperly planned means of egress can lead to injuries as a result of slips, trips, and falls. • If employees become trapped during an emergency due to improper egress, serious injury or fatality can be the result.

21. OFFICE ERGONOMICS A Workstation should be designed to accommodate each user. Adjustability is the key. It allows each employee to adjust the furniture and reorganize the work area to fit the individual. The posture used should minimize muscle tension and body strain. Prevention is the key to reduce or eliminate the risk of developing a cumulative trauma disorder. Early intervention makes a difference for employees who experience symptoms from lifting or other body motions. Proper Workstation Arrangement

22. OFFICE ERGONOMICS • Usual Work – Within 12 In. from the operator • Occasional Work – Within 18 In. maximum from the operator • Such an arrangement reduces potential stress to the back, shoulders, and arms by avoiding awkward postures and positions The Work Envelope The work envelope is the ZONE in which an employee performs most routine tasks. Work should be arranged according to the following Diagram

23. SAFE LIFTING TECHNIQUES Ergonomics is not an exact science, however there have been proven methods of proper lifting that have caused a reduction in the amount of back related injuries.

24. IMPORTANT INFORMATION ABOUT ENTERING THE WAREHOUSE WORK AREAS

25. PEDESTRIAN / FORKLIFT INTERACTION • Gloves, Safety Shoes, Vests, and Protective Eyewear are required to be worn at all times. • When approaching a Forklift make eye contact to ensure that you have been seen, and both have decided who will pass first. • Keep a minimum distance of 16 ft. between you and a forklift at all times. • If you need to pass a forklift at any time, the forklift driver must render his vehicle inoperable with forks in the down position and foot off the deadman. Safety Rules for all individuals (staff and visitors) that cross the yellow line into the work areas of the warehouse. "Forklift accidents are among the most common causes of a loss of life in the workplace and the company failed to undertake the most basic health and safety measures."

26. EMERGENCY EVACUATION In the event of a full emergency evacuation any persons in the main office must be aware of exits and in evacuation procedures. • Facilitator or person first witnessing the emergency initiates the evacuation. • All office personnel should immediately exit the building and meet at the SW corner of the street and wait for roll to be taken. For more detailed information on this facility’s evacuation procedures please see SOP 10-008

27. EMERGENCY EVACUATION RULES • Do not stay at your desk in a power outage to wait for the lights to come back on. • Do not stop to retrieve your personal belongings. • Do not go to your car or leave the premises • Do not go back in to the building until the “ALL CLEAR” has been given. These rules are put in place for your safety ---- If a person is unaccounted for, emergency personnel will assume that they are in the building. This could cause them to risk their lives unnecessarily.

28. RISK EVALUATION/SIO PROGRAM The Risk Evaluation Formwas created to encourage anyone within the facility to identify risk and record their findings on this form. RISK EVALUATIONS Are Important! Why? • Serve as a second set of eyes for management to be aware and locate hazards. • Serves as proper documentation for the employer to begin analysis and determine the measures necessary to correct a problem. • Without the assessment of risk, employees can be injured from non-reported hazards. • Without your input something could possibly be missed and go uncorrected.

29. RISK EVALUATION / SIO PROGRAM RiskEvaluation Form / Safety Improvement Opportunity Part of the program also allows employees to get involved in helping management solve problems --- We value your opinion and look forward to hearing your ideas to improve our workplace. Notice: Please remember that if there is a hazard that can cause imminent harm please report it immediately to your supervisor or safety staff.

30. RISK EVALUATION / SIO PROGRAM • Employee finds a Risk / Hazard in the facility or has a suggestion for improvement. • Employee retrieves a Risk Evaluation / SIO Form. - Forms are available in the inside break room and at the warehouse cubicle. • Form is then completed , signed and returned to Site Manager or Safety Coordinator of the site. - Please do not turn these forms in to your supervisors to take care of. These are items that need to be addressed in a timely manner, therefore, it is essential that we eliminate the middle man. 4. Form will then be reviewed by the Site Steering Committee and Site Safety Manager to determine a course of action. 5. Your findings and the corrective actions we implement will be reviewed with you and will be entered in to a corrective action log and displayed for all staff to see the progress being made.(See Log example on next slide) HOW IT WORKS

31. RISK EVALUATION / SIO PROGRAM Corrective Action Report (CAR) This Report is updated bi-monthly and is posted in the main break room

32. ACCIDENT REPORTING • Report accidents to your supervisor immediately • Participate in the investigation and root cause of your incident. • Participate in the development of the corrective action to aid in preventing a repeat occurrence In order to prevent accidents from happening we must report, investigate, take corrective action and share experience

33. ACCIDENT REPORTING • This form is for any and all incidents, big or small. • These forms are submitted to the corporate office and then on to L’Oreal. • Each incident is sent to all other facilities around the world for the sharing of information and prevention of accidents.