The 7 Deadly Sins of Operational Performance Measurement. Barry Leahy. Introduction. Introduction to performance measurement The 7 Deadly Sins by Michael Hammer - How to avoid them! How to solve these issues Methods of measuring operational performance Conclusion.
Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.
- How to avoid them!
- Result area - Customers
- Goal - Reduce payroll customers complaints
- Measure - Customer complaints
- Target - 12% of sales