The 7 Deadly Sins of Operational Performance Measurement. Barry Leahy. Introduction. Introduction to performance measurement The 7 Deadly Sins by Michael Hammer -How to avoid them! How to solve these issues Methods of measuring operational performance Conclusion.
The 7 Deadly Sins of Operational Performance Measurement
-How to avoid them!
-Result area - Customers
-Goal - Reduce payroll customers complaints
-Measure - Customer complaints
-Target - 12% of sales