1 / 13

GROUP ORDER

GROUP ORDER. MONDAY: Group #1 (Jenna, Seth, Nicole, Cody, Spencer, Lisa) and Group #2 (Mike, Victoria, Taylor, Emily P., Taro) WEDNESDAY: Group #3 ( Bana , Hillary, Emily B., Ericca , Brittany, Lauren) and group #4 (Mitch, Matt, Amy, Aaron, Jalonn ). Conflict Escalators.

gaura
Download Presentation

GROUP ORDER

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. GROUP ORDER MONDAY: Group #1 (Jenna, Seth, Nicole, Cody, Spencer, Lisa) and Group #2 (Mike, Victoria, Taylor, Emily P., Taro) WEDNESDAY: Group #3 (Bana, Hillary, Emily B., Ericca, Brittany, Lauren) and group #4 (Mitch, Matt, Amy, Aaron, Jalonn)

  2. Conflict Escalators • Unfulfilled needs • Different levels of needs for inclusions, control, openness • Unconsciously/consciously masking important needs • Faulty attributions • Sometimes misperceptions • AVALANCHE

  3. Conflict Escalators • Assigning fault • based on perception of who’s responsible, who’s behavior is natural result • SOMEONE has to make the first move toward reconciliation. • Unethical behavior • When someone deceives you • Negative gossip

  4. Conflict Escalators • Conflict and technology • Be careful with texting, e-mail, Facebook, etc… • No nonverbals! (HEY YOU! Angry? Loud?) • What happens when someone gives you a short response?

  5. Passive Style • Trying to avoid conflict • Different behaviors • Denial • Avoidance • Accommodation • Total submission is unhealthy

  6. Aggressive Style • Marked by exaggerated verbal and nonverbal expressions • Explosive anger • Tongue lashing • Hostile behaviors • Can meet needs, but cause damage • Aggression = irreversible

  7. Passive-Aggressive Style • “I will pretend you’re needs are important…” • Handles conflict with subtle and manipulative ways • Tactics: • Silent treatment • Innocence • Joking

  8. Assertive Style • “My needs are important, and so are yours” • Encourages others to express needs • Genuinely interested in what others have to say • Concerned for the health of the relationship

  9. Confirming/Disconfirming Messages • Confirming messages • Shows you value the other person and show that his/her needs are important • Disconfirming messages • Doesn’t value the person, showing that his/her needs are not important

  10. Types of Confirming Messages • Descriptive comments • Describing behavior rather than character • “I” statements to share feelings • Problem-solution comments • Working to find a “win-win” outcome • Regarding other person’s needs and preferences

  11. Types of Confirming Messages • Equality comments • Regarding other person as equally capable • Without sarcasm • Spontaneous comments • Coming to discussion without an agenda • Understand the other person’s frame of reference!

  12. Types of Confirming Messages • Open comments • Give your opinion, but are open to negotiation • Important when you truly want to hear/understand the point of view of others • Empathetic comments • Shows you care rather than indifference • Emphasize and personalize

More Related