ELearning: Training when YOU Want It

1. ELearning:Training when YOU Want It Hennepin County Human Services and Public Health Department

2. Consumer Support Grant Program Presenters Ed Sootsman, CSG Supervisor Jerry Mellum, Senior Planning Analyst Penny Haney, Senior Planning Analyst Alexis McCarthy, Training Specialist

3. The Consumer Support Grant Program (CSG) • What is CSG? • Our clients • Program participation • Training requirement

4. Why eLearning? • Program participants need training and information • Client base is widely distributed geographically • In-person information sessions do not meet the needs of all clients. • Some clients own or have access to computers and the Internet.

5. Desired Results Learners will be able to: • Decide if the CSG program is appropriate for their situation • Select goods and services that meet program criteria • Enroll in the CSG Program • Correctly complete a CSG Support Plan • Get the training they need in a timely manner.

6. Benefits • Learners can self-screen • Information is always available • Independent training and enrollment • Better use of staff time

7. Training Design Process • Action based approach to training design: What does the learner need to do? • Focus on performance • Let the learner practice Action Mapping Technique http://blog.cathy-moore.com

8. What do these people need to do? • Put out the fire • Describe the techniques used to extinguish a fire http://blog.cathy-moore.com

9. Challenges • Information is complex • First time training for an external audience • Web software was not set up for it

10. More Challenges • Public Affairs Department had to approve • Knowledge Management by CSG staff • Web site and documents needed updating

11. Demonstration of CSG Training Introduction to CSG Introduction to CSG Course Evaluation CSG Money Management CSG Money Management Course Evaluation Screen Shots

12. How has it worked? • Benefits • Usage and Feedback • What we’ve learned

13. What we learned • It takes time to get it right! • Subject matter experts make many content decisions • External audience issues

14. ELearning for employee training Data Practices and Records Management Food Support Civil Rights Working With Interpreters Scopia Desktop Video Conferencing

15. Get Ready • View eLearning examples • Read the online publications and blogs • Check for Public Affairs parameters • Identify the web platform and its limitations

16. Get Set • Pick a topic • Do an Action Map • Write an outline • Do a storyboard in PowerPoint • Build the course

17. Go! • Test and get feedback • Revise and improve • Deploy it to your audience

18. eLearning Resources Web sites – see handout • http://blog.cathy-moore.com • http://www.suddenlysmart.com • http://www.articulate.com/rapid-elearning/ • http://www.willatworklearning.com/ • http://www.alleninteractions.com/ • http://www.surveymonkey.com • http://www.elearningguild.com/

19. eLearning Resources Books – see handout • e-Learning and the Science of Instruction: Proven Guidelines for Consumers and Designers of Multimedia Learning — Ruth C. Clark and Richard E. Mayer • Michael Allen's Guide to E-Learning  — Michael W. Allen 

20. ELearning:Training when YOU Want It Hennepin County Human Services and Public Health Department 2013

21. What do these people need to do? • Put out the fire • Describe the techniques used to extinguish a fire http://blog.cathy-moore.com

22. IntroCSG1 Resume

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27. Road to DP1 Resume

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30. FSCR1 Resume

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36. Scopia1 Resume