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[email protected] What do these four things have in common ?. New Users – New Uses. Leg warmers. Cycle shorts. Baseball caps. [email protected] A pilot service was implemented and evaluated in early 2005, with chosen sections over a 3 month period

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[email protected]


What do these four things have in common ?

New Users – New Uses

Leg warmers

Cycle shorts

Baseball caps

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A pilot service was implemented and evaluated in early 2005, with chosen sections over a 3 month period

Success of pilot led to full roll-out for the service in academic year 2006/7 with an initial college-funded budget for calls, of £1,500

Background


Usage has risen dramatically this year. Current figures for 2006 are:

Sep: 1123 calls

Oct: 2815 calls

Nov: 1879 calls

Dec: 866 calls

Now averaging 2000 calls per month

Current unit cost is 6.5p, on 1-5,000 per month band

Take-Up


The texting gateway is provided by TextAnywhere www.textanywhere.net

TextAnywhere supplied our developers with the API

Cardonald staff designed a web interface to this from the in-house online attendance system, and which draws on our student records system (Unit-E)

Student numbers are entered on enrolment forms at registration. Students give permission by default in completing phone number details

Methodology


The TextAnywhere service allows the administrator a full log of all calls made and the text of messages

Call statistics can be accessed at any time via Reporting Services tool (Report Manager - Database query tool)

Billing is to a central point in the College, but Report Manager allows subdivision of costs

Administration/Records


Categories of Calls


Bonjour, ca va? E-mail me if you are not well.

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Any chance of bringing a guitar in with you today? Acoustic or Electric.

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hey, this week in electronic drawing u can work on yr design studies so pls bring in yr designs. or u can practice illustrator

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Have a great Easter weekend and I hope the Easter Bunny leaves you loads of chocolate eggs! See you next week,..

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Message from CARDONALD COLLEGE SPORTS SECTION - IT HAS BEEN NOTED THAT YOUR ATTENDANCE IS A CAUSE OF CONCERN PLEASE CALL 0141 272 3313

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Hi there, missed you at College today - please contact me

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You can now access the fashion show photos on the college website. Have a great summer holiday.

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WHERE ARE YOU?

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just wanted to confirm that you have passed your business ACC. Well done.

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Hi - remember to come in and see me tomorrow at 11am on the second floor next to the library.

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well done on a fantastic show. Please can you come in today and collect your garments

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Wrong Bank details entered Please pop in to Info Centre re Hardship Payment

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I was really sorry to hear your bad news. Hope you are coping ok. Let me now if there is anything I can do to help.

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MP&O tomorrow now in Room T5.11, NOT T6.11. Better room - see you there!

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Comments

“I think it’s a great idea and really useful. Easy to use and would recommend that we keep it on. The problems occur when students claim not to have money in their phone and don’t use it. I would like to say to our next intake that it is going to be an important way to keep in touch and ensure that they use it accordingly. I think we need to be able to receive replies in order to make it function fully”

“Text service is excellent. Students seem to really like it and it makes getting in touch with them really simple and straightforward – has certainly saved me lots of time! Have used both for individual situations and class groups. Used it to tell students about role-plays, assessment deadlines and class time changes. Also good for sending messages of encouragement! Hope it continues”

“I think the TextAnywhere is a great tool, as it enables the College/Staff to contact students extremely quickly, reliable (the person sending texts can see if the text message has actually arrived at the handset) and also a more modern way of contacting people (almost everyone has a mobile).”


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