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Utah Clicks The Universal Application System

Utah Clicks The Universal Application System. Adrienne Akers. UAS History. Funding:. Opening Utah’s Doors: 4-year Maternal & Child Health Bureau Grant $150,000 annually To help Utah organize its services so families of young children with special needs can use them easily

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Utah Clicks The Universal Application System

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  1. Utah Clicks The Universal Application System Adrienne Akers ©2006 - Utah State University

  2. UAS History Funding: Opening Utah’s Doors:4-year Maternal & Child Health Bureau Grant $150,000 annually To help Utah organize its services so families of young children with special needs can use them easily June 2001 to June 2005 Purpose: Timeline: ©2006 - Utah State University

  3. Part C Baby Your Baby CSHCN Head Start Medicaid Completing paperwork is frustrating! ©2006 - Utah State University

  4. Why Develop Utah Clicks? More children are entering the service system Federal/state mandates to organize services Federal/state budget cuts require cost efficiencies Trend toward e-Government & paperless applications ©2006 - Utah State University

  5. Models of Consumer-Focused Web Sites • Online Resource Directory • Single Program Online Application • Interagency Application Process • Fully Automated Eligibility System ©2006 - Utah State University

  6. Universal Application System(UAS) aka Utah Clicks • a web-based interagency application process to facilitate service coordination • designed to help families apply for multiple programs & services online in a non-duplicative manner • currently available in English & Spanish • available 24/7 ©2006 - Utah State University

  7. Consumer needs services UAS places responses onto PDF applications Consumer answers non-duplicative questions Consumer receives eligible services UAS helps consumer electronically submit applications to agencies UAS Process ©2006 - Utah State University

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  18. Utah Clicks Allows Autonomy for Participating Agencies • Screening criteria can be set & updated by each agency • Local agency staff can review/assign/follow-up on electronically submitted applications • State agency managers can add and update regional offices, office accounts, and zip code routing, and other information. ©2006 - Utah State University

  19. Utah Clicks Applications Submitted by Hour ©2006 - Utah State University

  20. Utah ClicksApplications Submitted by Weekday ©2006 - Utah State University

  21. Consumer Benefits of Utah Clicks • Consumers find the UAS convenient & easy to use. • Trips to multiple agency offices are minimized • Families can get redundant aspects of paperwork out of the way first, leaving time for more meaningful exchange during the actual interview process • Young parents may be more comfortable entering data via computer than telling their “life story” repeatedly to intake workers ©2006 - Utah State University

  22. Utah Clicks Administrative Benefits • Mid-scale integration projects (e.g., UAS) provide needed services without major upgrades to current systems. • Both upfront & maintenance costs remain lower than costs for the development of new systems. • The UAS can be integrated into current systems without major changes in business practices. Client application data can be exported directly into current systems.* • Intake workers find the interface intelligent and easy to use. Minimal training needed to use UAS. • UAS is customizable to fit the needs of your agency. * Additional software is required to import XML data into existing systems. This software should be developed in-house. ©2006 - Utah State University

  23. State Interest in UAS • Current State Customers • Oregon Clicks • Indiana WINS • State Customers with Active Interest • New Mexico • Arizona • Missouri • Florida • Kansas ©2006 - Utah State University

  24. Utah Clicks helps families apply for services they need! ©2006 - Utah State University

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