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Chapter 3

Chapter 3. Consumer Protection. Consumer Rights and Responsibilities 3.1. 1962, John F. Kennedy Consumer Right = Consumer Responsibility. Right to Safety = Right to be Informed = Right to Choose = Right to Be Heard = Right to Redress =

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Chapter 3

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  1. Chapter 3 Consumer Protection

  2. Consumer Rights and Responsibilities 3.1 • 1962, John F. Kennedy • Consumer Right = Consumer Responsibility • Right to Safety = • Right to be Informed= • Right to Choose = • Right to Be Heard= • Right to Redress = • Right to Consumer = Education • Right to a Healthy = Environment • Use Products Safely • Use Information • Choose Carefully • Express Satisfaction/ Dissatisfaction • Seek Redress • Be an Educated Consumer • Contribute to a Healthy Environment

  3. Government and Consumer Protection 3.2 Governmental Organizations Warranties Companies promise that the product will meet specific standards, or they will repair, replace, or refund (Magnuson-Moss Warranty Act) Full Warranty Limited Warranty Implied Warranty Best Buy Performance Service Plan These organizations were set up by the government to protect consumers • FTC • CPSC • EPA • USDA • NHTSA • BBB (not a govt. agency) • State Attorney General • US Post Office

  4. Deception and Fraud 3.3 Legal but Deceptive Illegal and Fraudulent Bait and Switch Pyramid Schemes Telephone Fraud • Trading Up • Sale Price • Suggested Retail Price • Loss Leader

  5. Resolve Consumer Problems 3.4 • Resolve the Problem • The Complaint Process • Government Involvement to Help Consumers

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