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Helping Students Reach Success National Institute for Staff and Organizational Development (NISOD) – May 31, 2011

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Helping Students Reach Success National Institute for Staff and Organizational Development (NISOD) – May 31, 2011. Presented by: Shirley Gilbert – Special Assistant to the President Debbie Aguilera – Students in Technology Services Manager Dr. Lydia Tena - Northwest Campus Dean.

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Helping Students Reach SuccessNational Institute for Staff and Organizational Development (NISOD) – May 31, 2011

Presented by:

Shirley Gilbert – Special Assistant to the President

Debbie Aguilera – Students in Technology Services Manager

Dr. Lydia Tena - Northwest Campus Dean

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Case Management System Design

Background Information

slide3

Case Management System Design Team

created through the Developmental Education Initiative (DEI)

  • Irma Camacho, Director of Student Success
  • Lucy Michal, Math Professor and Faculty Data Team Leader
  • Tracy Von Maluski, ESL Professor and Start Right Coordinator
  • Jose Baltazar, Counselor and Early Interventions Committee Member
  • Gary Chacon, Institutional Technology Manager
  • Art Gonzalez, Institutional Research Manager
  • Griselda Espinoza, Students in Technology Services Student Manager
  • Shirley Gilbert, Special Assistant to the President
slide4

Case Management Objective

To guide and support Developmental Education students through the attainment of their first 30 college credits.

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Case Management SystemRecommendations

  • Target audience for initial implementation:
    • Students placing into all 3 areas Developmental Education
    • Approximately 1,500 per semester
  • Process:
    • Utilize a series of interventions that take place from time of testing

through attainment of 30 college credits.

  • Continue development of system (checklists and messages) and conduct training during summer 2010
  • Conduct a pilot of the system on at least 2 campuses during fall 2010 semester
slide6

Developmental Education Student Data – Fall 2009

Note: Calculated total is larger because of duplicated count if students are attending classes at more than 1 campus.

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Mentoring Program Implementation – Fall 2010

  • Formed Mentoring Committee
    • Tracy Von Maluski, ESL Professor and Start Right Initiative Coordinator
    • Sue Selk, Speech Professor and Start Right Initiative Committee Chair
    • Angelina Nunez, Reading Professor and Developmental Education Council Chair
    • Griselda Espinoza, Students in Technology Services Student Manager
    • Edith Miledi , Students in Technology Services Student Manager
    • Debbie Aguilera, Students in Technology Services Manager – Co-chair
    • Dr. Lydia Tena – Northwest Campus Dean and AtD Leader College Liaison – Co-chair
  • Developed Mentor Solicitation Forms and Process to be Utilized
  • Developed Mentoring Resource Guide
  • Conducted Mentoring Orientation Training Session
    • Sought input for training from Big Brothers Big Sisters
    • Representatives from resource areas within the College
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Mentoring Program Implementation – Fall 2010

  • Gathered student data for targeted students
    • Utilized PREP Program Case Management information
    • Obtained Student Contact Information from IT Department
  • Conducted pilot at two campuses
    • Northwest Campus – 152 students
    • Valle Verde Campus – 875 students
    • Assigned 20 students to each Mentor
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Expanded Mentoring Program – Spring 2011

  • Five Campuses and Administrative Center
    • Total Number of Mentors – 155
    • Total Number of Mentees – 1,800
  • Breakdown of Mentors by Site
    • Administrative Service Center – 29 Mentors
    • Mission Del Paso Campus – 16 Mentors
    • Northwest Campus – 7 Mentors
    • Rio Grande Campus – 31 Mentors
    • TransMountain Campus – 15 Mentors
    • Valle Verde Campus – 55 Mentors
  • Mentors by Classification
    • Administrators – 5
    • Faculty – 88
    • Staff – 53
    • Students – 7
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Mentoring Events

  • Spring 2011 General Session – Mentoring Focus
    • Solicited Volunteers to serve as Mentors
    • Dr. Terri Manning Keynote Address – Understanding Generational Differences
  • Mentoring Orientation and Training Sessions
    • Districtwide – Dr. Terri Manning
    • By Campus Site – Committee Members
  • Meet and Greet Event with President
    • Mentors
    • Mentees
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Meet and Greet Feedback

  • Connecting with Mentees &

Mentors

    • Meet & greet at beginning of the semester with Mentees
    • Brainstorming get-together at the beginning of the semester for Mentors
    • E-mail to students about Mentor Program
    • Utilize Mentor Website
  • Technology issues
    • Request alternative email address to facilitate contacts with students
  • Training for Mentors
    • Techniques for contacting and maintaining a conversation with mentees
    • Questioning Techniques (probing questions, useful facts about the college programs, scholarships, etc…)
  • Marketing the Program
    • Posters announcing program
    • E-mail Announcements
    • Pop-ups or other types of messages during the online registration process.
    • Billboards
    • Flyer/Information fact sheet about program
    • Get Marketing Department involved
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Mentoring Resource Guide

  • Contact Information for College Departments
  • Academic Calendar
  • Campus Maps
  • Mentoring Documentation
  • Mentoring Committee Contact Information
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