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Imaging Laboratory

Service Engineering: Multi-Disciplinary Process View. Index. Function. Scientific Discipline. Multi-Disciplinary. Emergency Department Design. Service Completion (sent to other department). Organization Design: Parallel (Flat) = ER vs. a true ED. Information Design. Operations/

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Imaging Laboratory

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  1. Service Engineering: Multi-Disciplinary Process View Index Function Scientific Discipline Multi-Disciplinary Emergency Department Design Service Completion (sent to other department) Organization Design: Parallel (Flat) = ER vs. a true ED Information Design Operations/ Business Process Archive MIS, HFE, Operations Research ( Waiting Time Active Dashboard ) Sociology, Psychology, Operations Research Blocked (Ambulance Diversion) Experts Nurses Internal Queue Database Design Job Enrichment Acute, Walking ED-Stress Data Mining: MIS, Statistics,Operations Research, Marketing Training Psychology (High turnovers Medical-Staff shortage) HRM Incentives Arrivals Game Theory, Economics Hospital Reception Triage Physicians Surgical Queue Home Psychological Process Archive Forecasting Efficiency Stretcher Walking Skill Based Routing (SBR) Design Statistics, Human Resource Management (HRM) Patients Segmentation Operations Research, HRM, MIS, Medicine Medicine Customers Interface Design Quality Medicine, Psychology, Marketing Imaging Laboratory Human Factors Engineering (HFE) Interns Orthopedic Queue Service Process Design LWBS New Services Design (R&D) Returns Operations Research, Medicine Psychology, Statistics Operations, Marketing, MIS “Lost” Patients Returns (Old or New Problem)

  2. Service Engineering: Emergency Department Design Index Function Scientific Discipline Multi-Disciplinary Service Completion (sent to other department) Organization Design: Parallel (Flat) = ER vs. a true ED Information Design Operations/ Business Process Archive MIS, HFE, Operations Research ( Waiting Time Active Dashboard ) Sociology, Psychology, Operations Research Blocked (Ambulance Diversion) Experts Nurses Internal Queue Database Design Job Enrichment Acute, Walking ED-Stress Data Mining: MIS, Statistics,Operations Research, Marketing Training Psychology (High turnovers Medical-Staff shortage) HRM Incentives Arrivals Game Theory, Economics Hospital Reception Triage Physicians Surgical Queue Home Psychological Process Archive Forecasting Efficiency Stretcher Walking Skill Based Routing (SBR) Design Statistics, Human Resource Management (HRM) Patients Segmentation Operations Research, HRM, MIS, Medicine Medicine Customers Interface Design Quality Medicine, Psychology, Marketing Imaging Laboratory Human Factors Engineering (HFE) Interns Orthopedic Queue Service Process Design LWBS New Services Design (R&D) Returns Operations Research, Medicine Psychology, Statistics Operations, Marketing, MIS “Lost” Patients Returns (Old or New Problem)

  3. Service Engineering: Multi-Disciplinary Process View Index Function Scientific Discipline Multi-Disciplinary Emergency Department Design Service Completion (sent to other department) Organization Design: Parallel (Flat) = ER vs. a true ED Information Design Operations/ Business Process Archive MIS, HFE, Operations Research ( Waiting Time Active Dashboard ) Sociology, Psychology, Operations Research Blocked (Ambulance Diversion) Experts Nurses Internal Queue Database Design Job Enrichment Acute, Walking ED-Stress Data Mining: MIS, Statistics,Operations Research, Marketing Training Psychology (High turnovers Medical-Staff shortage) HRM Incentives Arrivals Game Theory, Economics Hospital Reception Triage Physicians Surgical Queue Home Psychological Process Archive Forecasting Efficiency Stretcher Walking Skill Based Routing (SBR) Design Statistics, Human Resource Management (HRM) Patients Segmentation Operations Research, HRM, MIS, Medicine Medicine Customers Interface Design Quality Medicine, Psychology, Marketing Imaging Laboratory Human Factors Engineering (HFE) Interns Orthopedic Queue Service Process Design LWBS New Services Design (R&D) Returns Operations Research, Medicine Psychology, Statistics Operations, Marketing, MIS “Lost” Patients Returns (Old or New Problem)

  4. Service Engineering: Multi-Disciplinary View Index Function Scientific Discipline Multi-Disciplinary Emergency Department Design Service Completion (sent to other department) Organization Design: Parallel (Flat) = ER vs. a true ED Information Design Operations/ Business Process Archive MIS, HFE, Operations Research ( Waiting Time Active Dashboard ) Sociology, Psychology, Operations Research Blocked (Ambulance Diversion) Experts Nurses Internal Queue Database Design Job Enrichment Acute, Walking ED-Stress Data Mining: MIS, Statistics,Operations Research, Marketing Training Psychology (High turnovers Medical-Staff shortage) HRM Incentives Arrivals Game Theory, Economics Hospital Reception Triage Physicians Surgical Queue Home Psychological Process Archive Forecasting Efficiency Stretcher Walking Skill Based Routing (SBR) Design Statistics, Human Resource Management (HRM) Patients Segmentation Operations Research, HRM, MIS, Medicine Medicine Customers Interface Design Quality Medicine, Psychology, Marketing Imaging Laboratory Human Factors Engineering (HFE) Interns Orthopedic Queue Service Process Design LWBS New Services Design (R&D) Returns Operations Research, Medicine Psychology, Statistics Operations, Marketing, MIS “Lost” Patients Returns (Old or New Problem)

  5. Service Engineering: Process View Index Function Scientific Discipline Multi-Disciplinary Emergency Department Design Service Completion (sent to other department) Information Design Organization Design: Parallel (Flat) = ER vs. a true ED Operations/ Business Process Archive MIS, HFE, Operations Research ( Waiting Time Active Dashboard ) Sociology, Psychology, Operations Research Blocked (Ambulance Diversion) Experts Nurses Internal Queue Database Design Acute, Walking Job Enrichment ED-Stress Data Mining: MIS, Statistics,Operations Research, Marketing Training Psychology (High turnovers Medical-Staff shortage) HRM Incentives Game Theory, Economics Arrivals Hospital Reception Triage Physicians Surgical Queue Home Psychological Process Archive Forecasting Efficiency Stretcher Walking Statistics, Human Resource Management (HRM) Skill Based Routing (SBR) Design Patients Segmentation Operations Research, HRM, MIS, Medicine Medicine Customers Interface Design Quality Medicine, Psychology, Marketing Imaging Laboratory Human Factors Engineering (HFE) Interns Orthopedic Queue Service Process Design LWBS New Services Design (R&D) Returns Operations Research, Medicine Psychology, Statistics Operations, Marketing, MIS “Lost” Patients Returns (Old or New Problem)

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