Are We Communicating? Reflection on Knowledge Management Approaches in Semiconductor Industry. By: - Stephen Dun-Hou Tsai, Professor, National Sun Yat-Sen University - Ching Fang Lee, Assistant Professor, Shih Chien University
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Are We Communicating? Reflection on Knowledge Management Approaches in Semiconductor Industry
- Stephen Dun-Hou Tsai, Professor, National Sun Yat-Sen University
- Ching Fang Lee, Assistant Professor, Shih Chien University
- Mansour Amjadi, PhD student, National Sun Yat-Sen University
- Hong-Quei Chiang, PhD, Director of Taiwan Tobacco and Wine Corp.
Contact person: [email protected] August 11, 2009
The Complexity of Semiconductor Industry
The typical trend:
Integration of Knowledge
Management (KM) and
Information Technology (IT)
for competitive advantages
(Grant, 1996; Kogut
& Zander, 1992)
documentation of their experience (Alavi & Leidner, 2001)
and intangible knowledge and capabilities
which RBV calls ‘resources’
(Wernerfelt, 1984; Barney, 1986)
real-time interactions and work practices
(Kellogg et al., 2006; Tsoukas, 1996).
(Eisenhardt, 1989; Glaser & Strauss,
1967;Strauss & Corbin, 1998).
Data Collection and Analysis:
ChipTest: 26 interviews with 12 participants
Repeat Similar Cycles
Sequence of production processes: Intellectual Property, IC design,
IC fabrication and IC testing.
IC fabrication process: diffusion, photo, etching and designing thin film
equipment and technological services.
into a centralized KM system
“It is impossible to write down my experience on-site in detail. I don’t have that luxury to sit down and spend time writing my best practice tips. To address a troubleshooting problem is like to save a life in an emergency”.
Thank you for your attention