Primary/Secondary/Research

1. Primary/Secondary/Research Primary/Secondary/Research 17. 17. Potential pitfalls in the design evaluated and eliminated or min Potential pitfalls in the design evaluated and eliminated or min imized 18. 18. High High - - level design review conducted and modifications made level design review conducted and modifications made Other Other 4 4 DESIGN DESIGN 19. 19. Alterative detail designs developed and evaluated Alterative detail designs developed and evaluated Flowcharts Flowcharts Simulation Simulation 20. 20. Process indicators (Xs) identified and linked to outcome indicat Process indicators (Xs) identified and linked to outcome indicat ors ( Ys ) Productivity/Analysis Productivity/Analysis 21. 21. Detail design evaluated for value, productivity, capability and Detail design evaluated for value, productivity, capability and cost/benefits cost/benefits FMEA FMEA Errorproofing Errorproofing 22. 22. Enabling design elements identified and developed Enabling design elements identified and developed MGP MGP Value Analysis Value Analysis 23. 23. Detail design review conducted and modifications made Detail design review conducted and modifications made PMCS PMCS Design Review Design Review 24. 24. Multi Multi - - generational design plan developed generational design plan developed Cost/Benefit/Analysis Cost/Benefit/Analysis 25. 25. Pilot/verification test plan developed Pilot/verification test plan developed Other Other Graphs Graphs 5 5 VALIDATE VALIDATE 26. 26. Pilot run results evaluated (including cost/benefit), X & Y indi Pilot run results evaluated (including cost/benefit), X & Y indicators FMEA FMEA Errorproofing Errorproofing validated validated 27. 27. Final detailed design completed and PMCS developed Final detailed design completed and PMCS developed Detailed implementation plan Detailed implementation plan 28. 28. Full Full - - scale start scale start - - up plan and training completed up plan and training completed Action plan Action plan PMCS PMCS 29. 29. Process satisfies performance requirements for initial Y indicat Process satisfies performance requirements for initial Y indicator(s) Run charts Run charts Control charts Control charts 30. 30. Process Management Control System functioning (with stable X & Y Process Management Control System functioning (with stable X & Y Capability Analysis Capability Analysis indicators) indicators) 31. 31. Process owner assigned on Process owner assigned on - - going PMCS accountability going PMCS accountability Other Other D D - - M M - - A - - D D - - V STORY REVIEW FORM Team Name: Team Name: Presentation Date: Presentation Date: Design Area: Tools/Techniques Tools/Techniques Story Step Story Step # # Objective and Checkpoints Objective and Checkpoints Comments Comments 4 4 Name Name (* =applies only to redesign) (* =applies only to redesign) To plan and implement the process design/redesign TEAM TEAM 1. The Back Belt and members were trained in the process. EFFORT EFFORT 2. Team scheduled and held frequent meetings. 3. The team members regularly attended all meetings. To identify business objectives, project scope, product/service concept and develop project plan 1. 1. Link established to related Link established to related TLIs TLIs and core process outcome indicators ( and core process outcome indicators ( ) Project Planning Sheet Project Planning Sheet Ys 1 1 DEFINE DEFINE 2. 2. Outcome indicator(s) reflecting preliminary opportunity/gap Outcome indicator(s) reflecting preliminary opportunity/gap Linkage Linkage 3. 3. Scope of project determined (i.e. process boundaries) Scope of project determined (i.e. process boundaries) Customer Surveys Customer Surveys 4. 4. Product/service objective and target customers determined Product/service objective and target customers determined *Process Flowchart *Process Flowchart 5. 5. Preliminary opportunity/gap statement developed and reviewed with Preliminary opportunity/gap statement developed and reviewed Other Other sponsor sponsor 6. 6. Project plan completed Project plan completed To identify customer needs, specify CTQs, product/service requirements 7. 7. Customer needs defined & prioritized ( Customer needs defined & prioritized ( CTQs CTQs ) ) Competitive Analysis Competitive Analysis 2 2 MEASURE MEASURE 8. 8. Associated process outcome indicators ( Associated process outcome indicators ( Ys Ys ) to measure ) to measure CTQs CTQs Customer/Market Research Customer/Market Research 9. 9. Customer specifications for Customer specifications for CTQs CTQs identified identified Kano Kano Analysis Analysis 10. 10. *0utcome indicator for current process measured against *0utcome indicator for current process measured against CTQs CTQs CTQ Matrix CTQ Matrix 11. 11. Overall product/service requirements determined and prioritized Overall product/service requirements determined and prioritized Brainstorming Brainstorming 12. 12. Design methodology selected Design methodology selected Risk Assessment Risk Assessment 13. 13. Development risks assessed and exit strategies developed Development risks assessed and exit strategies developed Other Other To convert customer product/service requirements into process design requirements and establish a high-level design Benchmarking Interview Guide Benchmarking Interview Guide 3 3 ANALYZE 14. 14. Selected design track consistently followed to produce high Selected design track consistently followed to produce high - - level design level design Matrices Matrices Flowcharts Flowcharts 15. 15. High High - - level process design alternatives developed and evaluated level process design alternatives developed and evaluated FMEA FMEA Error-Proof 16. 16. High High - - level design demonstrates capability to meet customer level design demonstrates capability to meet customer CTQs QFD QFD Structure Trees Structure Trees Design Review Design Review To develop, evaluate and select a detailed process/product design To assure new design meets customer requirements, institutionalize it, and implement on-going monitoring