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Virginia Beach Public Library Library Value: Going Beyond Mere Numbers

Virginia Beach Public Library Library Value: Going Beyond Mere Numbers. Presentation for VLA October 26, 2012. Agenda. Introduction/History Process Overview Example of Goals Impacts/Lessons Learned Questions?. What is Outcome M easurement?. Outcome measurement systems are used to:

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Virginia Beach Public Library Library Value: Going Beyond Mere Numbers

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  1. Virginia Beach Public Library Library Value:Going Beyond Mere Numbers Presentation for VLA October 26, 2012

  2. Agenda Introduction/History Process Overview Example of Goals Impacts/Lessons Learned Questions?

  3. What is Outcome Measurement? • Outcome measurement systems are used to: • Enhance the quality of services; • Improve management practices; • Support continuous improvement and organizational/departmental evaluation; and, • Assess the utility and/or success of policies, plans and programs. • Outcome measurement looks at organizational success from a holistic, more global perspective.

  4. What are the Uses of Logic Models? Developing new programs to meet specific objectives Demonstrating how a program achieves outcomes Defining performance (outcome) measures

  5. Logic Models as a Road Map Where are you going? How will you get there? What will tell you that you’ve arrived? A logic model is your program ROAD MAP

  6. Anatomy of a Goal Statement • Begin with “To” and a verb • Say generally what the service area or division DOES • Identify the customer/”recipient of impact” (which can be an organization) • State why a service area or division EXISTS • Be associated with an OUTCOME indicator (statement of accomplishment) Goal statement template To provide/produce (service, program or product)to/for (customer/organization) in order to (statement of accomplishment). Goal statement example To create and provide opportunities for all customers to enhance educational and personal enrichment throughout a lifetime.

  7. Example # 1 :

  8. Example # 2 :

  9. Virginia Beach Public Library • Performance Outcome Measures Pilot Presentation Feedback • Date of Presentations: March 13, 2012 (8:30 am, 10:30 am and 3:30 pm sessions) • Attendance: 126 Full time staff; 53 part time staff (Total attendance: 70% of VBPL staff) “With a better understanding of what we do, I can do my job more effectively and align with the library and city mission and goals.” “The presentation translates lofty and general goals and ideas into how workers and volunteers actually can help attain them.” “I felt like I understood your work at the end, and I really know how I can put this great system-wide effort to work.” —Neva White, Princess Anne Library Manager “The presentation helped me see where I fit into the library and city goals.” “This will be a useful tool for Municipal Reference Services to evaluate how we invest our time, staff and money. It will be a readily accessible method to measure our specific activities performed on a daily/monthly basis, the volume of work we perform, future activities and both short-term and long-range results.” —Stephanie Klinkenberger, Municipal Reference Librarian “I was writing a final grant report and the concepts from the presentation helped me define more clearly the outcomes of the project and the success measures of the grant.”—Cindy Hart, Virtual Librarian

  10. Virginia Beach Public Library Today’s Presentation Featured: Susan Paddock (Library Manager) spaddock@vbgov.com James Giangregorio (Information Specialist III) jgiangre@vbgov.com Angella Butler (Technical Operations Specialist II) ambutler@vbgov.com Denise Walker (Library Manager) dwalker@vbgov.com Dee DeeTaylor (Library Manager) ddtaylor@vbgov.com Other Team Membership Included: Facilitators, Recorder, Consultant, Budget Analyst, Children’s Librarian and Additional Staff (Support Services)

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