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ERP Course: Re-Engineering Readings: Chapter 2 from Mary Sumner. Peter Dolog dolog [at] cs [dot] aau [dot] dk E2-201 Information Systems November 3, 2006. Material Resources. Human Resources. Production Technology. Production Process. Finances. Customer. DATA.

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erp course re engineering readings chapter 2 from mary sumner

ERP Course: Re-EngineeringReadings: Chapter 2 from Mary Sumner

Peter Dolog

dolog [at] cs [dot] aau [dot] dk

E2-201

Information Systems

November 3, 2006

a company

Material

Resources

Human

Resources

Production

Technology

Production

Process

Finances

Customer

DATA

Enquire, Evaluate, Manage, and Improve

A Company

Human

Work

Force

Technology

Know How

ERP

Enterprise

Peter Dolog, ERP Course, Re-Engineering

business process
Business Process
  • Process
    • A related and organized group of activities with result as a value of customer
  • Business process
    • Ordering of work activities across time and place with beginning, end, input, output and common goal (usually one departmental)
  • Enterprise business process
    • End to end business process

Peter Dolog, ERP Course, Re-Engineering

values
Values
  • Economical
  • Informational
  • Emotional
  • Value innovation

Peter Dolog, ERP Course, Re-Engineering

process thinking
Process Thinking
  • How business processes contribute to the value of the customer?
  • How am I going to change the processes, organizational structures, information flows and information to improve value for customer?
  • I am doing this to keep existing customers and attract new once which will guarantee me continuous income
  • How do I make the human resources involved to see that it is value added for them too?

Peter Dolog, ERP Course, Re-Engineering

levels as in cmm
Levels as in CMM
  • Initial
  • Repeatable
  • Defined
  • Managed
  • Optimising

Peter Dolog, ERP Course, Re-Engineering

document current processes
Document Current Processes
  • Activity graphs
  • Document flow graphs
  • Unit Interaction graphs
  • Organization graphs
  • To understand how the company works and how it delivers value to a customer

Peter Dolog, ERP Course, Re-Engineering

http edocs bea com wli docs70 bpmtutor ch1 htm

Information

http://edocs.bea.com/wli/docs70/bpmtutor/ch1.htm

Different Units

Peter Dolog, ERP Course, Re-Engineering

august wilhelm scheer and frank habermann making erp a success
August-Wilhelm Scheer and Frank Habermann: MAKING ERP A SUCCESS

Peter Dolog, ERP Course, Re-Engineering

creating metrics
Creating Metrics
  • Performance Measurement to perform better
  • Balanced scoreboard
  • Economic value added
  • Measuring cleaner production

Peter Dolog, ERP Course, Re-Engineering

balanced scoreboard
Balanced Scoreboard

Peter Dolog, ERP Course, Re-Engineering

metrics
Metrics
  • Customers
    • Performance against requirements
    • Customer satisfaction
  • Internal work processes
    • Cycle times
    • Product and service quality
    • Cost performance

Peter Dolog, ERP Course, Re-Engineering

metrics ii
Metrics II
  • Financial
    • Profitability (company level, product line level, or individual level)
    • Market share growth
  • Employee satisfaction
  • Performance of suppliers against your requirements

Peter Dolog, ERP Course, Re-Engineering

other metrics
Other metrics
  • Economic Value Added
    • Efficiency with which the company used their resources
    • It is a difference between return received on resources and cost of the resources
  • Measuring Cleaner Production
    • Producing less waste – using less raw material, using recycled material, ...
    • Lean manufacturing: doing more with less: less time, inventory, space, people and money

Peter Dolog, ERP Course, Re-Engineering

factors of reengineering
Factors of Reengineering
  • Focusing just one activity or one unit usually fails to improve globaly
  • To general focus usually fails too
  • Important is to understand a problem

Peter Dolog, ERP Course, Re-Engineering

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