Erp course re engineering readings chapter 2 from mary sumner
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ERP Course: Re-Engineering Readings: Chapter 2 from Mary Sumner. Peter Dolog dolog [at] cs [dot] aau [dot] dk E2-201 Information Systems November 3, 2006. Material Resources. Human Resources. Production Technology. Production Process. Finances. Customer. DATA.

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ERP Course: Re-Engineering Readings: Chapter 2 from Mary Sumner

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Erp course re engineering readings chapter 2 from mary sumner

ERP Course: Re-EngineeringReadings: Chapter 2 from Mary Sumner

Peter Dolog

dolog [at] cs [dot] aau [dot] dk

E2-201

Information Systems

November 3, 2006


A company

Material

Resources

Human

Resources

Production

Technology

Production

Process

Finances

Customer

DATA

Enquire, Evaluate, Manage, and Improve

A Company

Human

Work

Force

Technology

Know How

ERP

Enterprise

Peter Dolog, ERP Course, Re-Engineering


Business process

Business Process

  • Process

    • A related and organized group of activities with result as a value of customer

  • Business process

    • Ordering of work activities across time and place with beginning, end, input, output and common goal (usually one departmental)

  • Enterprise business process

    • End to end business process

Peter Dolog, ERP Course, Re-Engineering


Values

Values

  • Economical

  • Informational

  • Emotional

  • Value innovation

Peter Dolog, ERP Course, Re-Engineering


Process thinking

Process Thinking

  • How business processes contribute to the value of the customer?

  • How am I going to change the processes, organizational structures, information flows and information to improve value for customer?

  • I am doing this to keep existing customers and attract new once which will guarantee me continuous income

  • How do I make the human resources involved to see that it is value added for them too?

Peter Dolog, ERP Course, Re-Engineering


Levels as in cmm

Levels as in CMM

  • Initial

  • Repeatable

  • Defined

  • Managed

  • Optimising

Peter Dolog, ERP Course, Re-Engineering


Document current processes

Document Current Processes

  • Activity graphs

  • Document flow graphs

  • Unit Interaction graphs

  • Organization graphs

  • To understand how the company works and how it delivers value to a customer

Peter Dolog, ERP Course, Re-Engineering


Http edocs bea com wli docs70 bpmtutor ch1 htm

Information

http://edocs.bea.com/wli/docs70/bpmtutor/ch1.htm

Different Units

Peter Dolog, ERP Course, Re-Engineering


Erp course re engineering readings chapter 2 from mary sumner

Peter Dolog, ERP Course, Re-Engineering


August wilhelm scheer and frank habermann making erp a success

August-Wilhelm Scheer and Frank Habermann: MAKING ERP A SUCCESS

Peter Dolog, ERP Course, Re-Engineering


Creating metrics

Creating Metrics

  • Performance Measurement to perform better

  • Balanced scoreboard

  • Economic value added

  • Measuring cleaner production

Peter Dolog, ERP Course, Re-Engineering


Balanced scoreboard

Balanced Scoreboard

Peter Dolog, ERP Course, Re-Engineering


Metrics

Metrics

  • Customers

    • Performance against requirements

    • Customer satisfaction

  • Internal work processes

    • Cycle times

    • Product and service quality

    • Cost performance

Peter Dolog, ERP Course, Re-Engineering


Metrics ii

Metrics II

  • Financial

    • Profitability (company level, product line level, or individual level)

    • Market share growth

  • Employee satisfaction

  • Performance of suppliers against your requirements

Peter Dolog, ERP Course, Re-Engineering


Other metrics

Other metrics

  • Economic Value Added

    • Efficiency with which the company used their resources

    • It is a difference between return received on resources and cost of the resources

  • Measuring Cleaner Production

    • Producing less waste – using less raw material, using recycled material, ...

    • Lean manufacturing: doing more with less: less time, inventory, space, people and money

Peter Dolog, ERP Course, Re-Engineering


Factors of reengineering

Factors of Reengineering

  • Focusing just one activity or one unit usually fails to improve globaly

  • To general focus usually fails too

  • Important is to understand a problem

Peter Dolog, ERP Course, Re-Engineering


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