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MGTO 324

MGTO 324. Workshop 1: Orientation. Agenda. Group project SPSS workshop. Group Project. Nature Apprentice 3 teams competing for an HR consulting project Only one team will win the competition Extra reward will be given to the winning team Group size 6 members for each team Assessment

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MGTO 324

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  1. MGTO 324 Workshop 1: Orientation

  2. Agenda • Group project • SPSS workshop

  3. Group Project • Nature • Apprentice • 3 teams competing for an HR consulting project • Only one team will win the competition • Extra reward will be given to the winning team • Group size • 6 members for each team • Assessment • Oral presentation • Written report • Peer evaluation

  4. Group Project • The four cases • Case 1: THE BODY SHOP • Profits with principles; A brand with attitude • E.g., “We believe that a business has the responsibility to protect the environment in which it operates, locally and globally” (from www.bodyshop.com) • Develop a Recruitment and Selection plan that enables “THE BODY SHOP” to maintain/facilitate these values

  5. Group Project • The four cases • Case 2: SmarTone • Selecting customer-oriented staff • In 2002, SmarTone got the following awards from Asia Pacific Customer Service Consortium • Customer Relationship Excellence - Outstanding Achievement • Call Center of the Year (Telecommunications) • Customer Service Professional of the Year • Develop a Recruitment & Selection plan that enables “SmarTone” to maintain/facilitate these values

  6. Group Project • The four cases • Case 3: New World Renaissance Hotel • Happy staff leads to satisfied customers • Rauf Malik, manager of NWR Hotel, said that the TMT of NWR has twenty rules for all staff. All are rooted from the same belief: happy staff leads to satisfied customers… • Develop a Recruitment & Selection plan that enables “New World Renaissance Hotel” to maintain/facilitate these values

  7. Group Project • The four cases • Case 4: HKUST • Vision • To be a leading university with significant international impact and strong local commitment (from www.ust.hk) • Strategy • continue to recruit and retain high caliber academic staff (from www.ust.hk) • Problems • Cutting budget • Develop a Recruitment & Selection plan that enables “HKUST” to maintain/increase its international impact

  8. Group Project • Topic selection • Make your choice • I’ll finalize the results • Make an appointment with me

  9. SPSS workshop • I have created another section • Same day, from 10:30am to 11:50am • I want at least 20 students to attend the first section • I want to make the decision now, so I need some volunteers…. Help me!!

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