Enterprise Service Desk (ESD). Saurabh Baveja August 16, 2011. ESD Introduction. The NASA Enterprise Service Desk (ESD) is the interface between the customer and NASA’s I3P contracts (ACES, NICS, EAST, WEST, NEDC). It will provide the following services: Consolidated help desk
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Enterprise Service Desk (ESD)
August 16, 2011
ESD Service Transition
ESD Contract Start (Operations)
NICS ESD Migration
WEST Wave(s) Start
Note: EAST migration dates are TBD.
The following components will remain unchanged: