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Succeeding Through Effective Communication

Succeeding Through Effective Communication. Effective Communication. Quicker problem solving Stronger decision making Increased productivity Steadier work flow. Effective Communication. Stronger business relationships Clearer promotional materials Enhanced professional image

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Succeeding Through Effective Communication

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  1. Succeeding Through Effective Communication Business Communication Essentials

  2. Effective Communication • Quicker problem solving • Stronger decision making • Increased productivity • Steadier work flow Business Communication Essentials

  3. Effective Communication • Stronger business relationships • Clearer promotional materials • Enhanced professional image • Improved stakeholder response Business Communication Essentials

  4. The Changing Workplace • Advances in technology • Information overload • Global communication • Workforce diversity • Team-based organizations Business Communication Essentials

  5. The Communication Process • Sender has an idea • Sender encodes the idea • Sender transmits the message • Receiver gets the message • Receiver decodes the message • Receiver sends feedback Business Communication Essentials

  6. Improving Business Communication • Ethical considerations • Audience-centered approach • Intercultural sensitivity • Workplace sensitivity Business Communication Essentials

  7. Committing to Ethical Communication • Unethical practices • Plagiarism • Selective misquoting • Misinterpreting numbers • Distorting visuals Business Communication Essentials

  8. Recognizing Ethical Choices • Ethical dilemma • Stakeholders • Conflicting loyalties • Difficult tradeoffs • Ethical lapse • Business pressures • Illegal choices • Unethical choices Business Communication Essentials

  9. Making Ethical Choices • Is the message legal? • Is the message balanced? • Can you live with the message? • Is the message feasible? Business Communication Essentials

  10. Audience-Centered Approach • Understand biases • Consider education • Factor in age • Recognize status • Acknowledge style Business Communication Essentials

  11. Improving Intercultural Sensitivity • Culture • Shared system • Beliefs • Attitudes • Values • Expectations • Norms Business Communication Essentials

  12. Recognizing Cultural Differences • Context • Ethics • Social customs • Nonverbal communication Business Communication Essentials

  13. Cultural Context • High context • Low context • Decision-making practices • Problem-solving techniques • Negotiating styles Business Communication Essentials

  14. Legal and Ethical Behavior • Seek common ground • Withhold judgment • Send honest messages • Respect differences Business Communication Essentials

  15. Social Customs • Work and success • Roles and status • Use of manners • Concepts of time Business Communication Essentials

  16. Nonverbal Communication • Gestures • Body language • Personal space Business Communication Essentials

  17. Negative Cultural Attitudes • Ethnocentrism • Stereotyping Business Communication Essentials

  18. Overcoming Ethnocentrism • Acknowledging distinctions • Avoiding assumptions • Avoiding judgments Business Communication Essentials

  19. Use plain English Strive for brevity Strive for clarity Use transitions Use proper addresses Avoid slang and idioms Cite numbers carefully Keep paragraphs short Written Intercultural Skills Business Communication Essentials

  20. Oral Intercultural Skills • Minimize noise • Obtain feedback • Speak slowly • Clarify intent • Do not talk down • Be accurate Business Communication Essentials

  21. Oral Intercultural Skills • Learn foreign phrases • Listen carefully • Adapt your style • Check for understanding • Clarify the next step • Watch body language Business Communication Essentials

  22. Improving Workplace Sensitivity • Assume differences • Take responsibility • Withhold judgment • Show respect • Empathize • Tolerate ambiguity Business Communication Essentials

  23. Improving Workplace Sensitivity • Look past the superficial • Be patient • Be persistent • Admit cultural biases • Remain flexible Business Communication Essentials

  24. Improving Workplace Sensitivity • Look for common ground • Send clear messages • Deal with the individual • Learn when to be direct • Test your understanding Business Communication Essentials

  25. Reviewing Key Points • Communicating effectively • Adapting to the changing workplace • Learning the communication process • Improving business communication Business Communication Essentials

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