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ServiceNow beyond ITSM: Custom Apps & Integrations. Dan Alexander, MIT Sloan School of Management Jeff Maher, Harvard University. What we’ll cover today. Licensing – Safe Harbor. Please consult your ServiceNow Account Managers regarding licensing for Custom Applications and Integrations.
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ServiceNow beyond ITSM: Custom Apps & Integrations Dan Alexander, MIT Sloan School of Management Jeff Maher, Harvard University
Licensing – Safe Harbor Please consult your ServiceNow Account Managers regarding licensing for Custom Applications and Integrations. It can get confusing.
Business Apps Non-IT Uses Cases succeeding on campus
Integrations • Integrate with everything! • Look for commonly used applications like Jira or Slack that are fairly easy to integrate with • Does data or information need to be shared? • Data Stores or Messaging • Open APIs • Integration Hub – more standard offerings • Buy it off the shelf
JAMF – Asset & Computer CI • Nightly feed to bring in CI attributes for managed Laptops • Matches on Serial Number and fills in columns from JAMF to ServiceNow
Thank you! Dan Alexander danmalex@mit.edu Jeff Maher jeff_maher@harvard.edu