Compaq Mobility Solutions April 2002

1. Compaq Mobility Solutions April 2002 David Buffo Business Development ManagerWireless and Networking PracticeCompaq Global Servicesdavid.buffo@compaq.com978-506-9622

2. Agenda • Mobile e-government examples • Compaq mobility solutions • Compaq mobile products overview • Compaq Global Services mobility offerings

3. Does your organization have a significant wireless initiative underway? Morgan Stanley Survey of 225 CIOs Considering 25% Yes 30% No 45% Also, Government Technology: Half of surveyed cities and counties expect to implement mobile applications in 2002

4. Why now? Lowered time, risk & cost barriers to deploy enterprise solutions for • Better managing relationships • Increasing productivity & efficiency • Improving competitiveness • Enhancing image • Creating new business models Standard platforms New networks Applications &wireless middleware

5. Finding and prioritizing mobility opportunities Better serve constituency Improveknowledge management • What pressing organizational goals? • What information needs to be shared? • What will be the impact of reducing latency? • What priorities given technology realities and your risk profile? Foster collaboration Compliance Processefficiency Develop supply chains Managing assets Activate partnerships Create new services

6. Improving quality of mental health careNew York State Office of Mental Health Challenge • Provide current clinical information for mental health field workers Solution • Equip field clinicians with iPAQ Pocket PCs accessing mental health records, medical reference data, mapping directions and office applications, including voice recording Impact • Better medical decisions with private confidential access to patient histories and reference data • First production-ready example of wireless technology for behavioral mental health

7. Simplifying police communications Carabinieri Corps, Italy Challenge • Provide easy to use mobile communications, to dispatch plans of operation and enable security checks Solution • Compaq Global Services designs secure GSM connection in VPN mode to connect patrols to the Carabinieri headquarters • End to end communication security and encryption to protect device • Easy to use iconic interface

8. Managing emergencies betterNational Park Service Challenge • Track ongoing wildfire to improve tactical firefighting decisions Solution • Viejas Fire in Cleveland National Forest was digitally mapped as fire was underway, with iPAQ Pocket PCs with GPS receivers and ESRI ArcPad mapping software • Complete setup weighs less than one pound and fits in a flightsuit pocket Impact • Lightweight solution eased firetracking for helicopter pilots and firefighters along the fireline

9. Increasing patient safetyUS Department of Veterans Affairs Challenge • Improve patient care through correct administration of medicines in 74 hospital network Solution • Nurses match bar codes of medications with patient wristband bar-codes, verifying and immediately updating medical records • Compaq Global Services provides wireless LAN design and implementation in 3200 wards, delivers integrated medical carts with mobile computing solution Impact • “The VA is the leader in patient safety” -Lucien Leape, Harvard • Virtually eliminated medical errors from drug interactions, under- and over- medications, wrong medication

10. Building faculty/student collaboration California State University, Monterey Bay Challenge • Improve collaboration between 2500 students and 250 faculty on campus of 25 buildings Solution • Collaboration applications for e-mail, faculty calendar, personalized content, streaming audio and video • New network initiatives for broadband and wireless LAN to make it easier for students to connect to collaboration applications • Compaq supplies servers, storage, PCs, notebooks, handheld computers, wireless access points, wireless access cards, comprehensive networking and support services

11. Increasing productivity of field workersCity of Bellevue, Washington Challenge • Provide real-time information to city workers in the field in emergency services, building inspection, facilities and traffic departments Solution • Multiphase applications • 1st phase: mobile messaging and calendaring • 2nd phase: crew scheduling, building permit and building code database access • Solutions from Compaq, Infowave, AT&T Wireless and Sierra Wireless

12. Boosting tourism with real-time dataSentieri Vivi, Italy Challenge • Provide information on nearby attractions and amenities to outdoor tourists in the mountain resort region of Madonna di Campiglio in northern Italy Solution • Hotels and tourist facilities distribute iPAQ Pocket PCs equipped with GPS and wide-area wireless communications to tourists • Visitors can browse maps and generate recommended itineraries, view information about mountain scenery and nearby facilities, and scan promotions from local restaurants and hotels • Compaq supplies wireless networking, servers, handheld computers, and comprehensive solution integration and support services

13. Delivering end-to-end mobility solutions Wireless Operator Network or wLAN Enterprise Network Internet Applications • Messaging • Sales & Service automation • ERP • Databases • Vertical Wireless Application Gateways • Presentation • Security • Authentication • User profiling • Compression • Session persistence • Voice enabling • Synchronization Mobile Access Devices • Notebooks • Handhelds • Mobile phones Networks • Secure connectivity • Performance • Quality of Service

14. Compaq mobility solutions • Mobilized Enterprise Applications • Sales and service automation • ERP • Database • Messaging • Mobilized Vertical Industry Applications • Financial services • eGovernment • Physician mobility • Manufacturing • Wireless Networking • Public & enterprise 802.11b access Compaq WirelessEnterpriseFramework

15. Compaq Wireless Enterprise FrameworkAccessing multiple enterprise applications Challenge • Present information from multiple applications on handheld platform with consistent interface and development framework Compaq Solution • Mobile application gateway • Pilot package for 4 query and 2 posting transactions with servers, software, handhelds, wireless access cards, integration and support services

16. 1 ProLiant DL380 PIII 1260/256 25 Compaq Evo N150 Laptops 5 wireless access points 5 range extender antennas 25 WL110 wireless LAN adapter cards On-site assessment, planning and deployment services Compaq Wireless University Pilot bundled solution of hardware, services Evaluate wireless web capabilities Establish baseline criteria for using wireless technology www.compaq.com/education/higher-ed/wirelessuniversity.html

17. iPAQ BlackBerry wireless email solution:Always on, always connected • Send and receive messages anywhere -- quickly and efficiently • Full integration with enterprise e-mail account • Organizer with contacts, paging, wireless sync calendar • Nationwide coverage and seamless roaming • Flat monthly rate with unlimited usage • Triple DES encryption • Compaq end-to-end bundled solution with server, software, access devices, installation and support services

18. Compaq iPAQ Pocket PC family Powerful productivity tools to securely and seamlessly access, communicate, and manage information stored on the Internet, corporate networks and PCs Pocket PC 2002 Upgrade for H3600 and H3100 Series H3700 Series H3800 Series

19. Compaq iPAQ Pocket PC 3800 Series • Power Button • Stylus • Charging/Notification Indicator • Color Display w/Integrated Touch Panel • Inbox Button • iPAQ Task Manager Button • Direction Pad • SD (Secure Digital) Slot • Contacts Button • 206MHz Intel StrongARM Processor • Record Button • Active Bluetooth Indicator • Stereo Headphone Jack • Microphone • Touchscreen 240 X 320 resolution • Ambient Light Sensor • Calendar Button • Speaker • Lithium Polymer battery The most powerful and expandable Pocket PC just got better • iPAQ H3800 Features: • 65, 536 Colors, TFT screen • 64MB memory • SD (Secure Digital) Slot • Integrated Bluetooth™(selected models) • Microsoft Pocket PC 2002 • 6.7 oz. / 190 grams (with battery) • Rechargeable battery

20. iPAQ Pocket PC platform strategy • Forward and backward compatibility for expansion packs • Investment protection for the wide range of Compaq and non-Compaq options 2002 1999 2002 1999

21. iPAQ Pocket PC expansion packs:Simply slide on added functionality GPRS Wireless Pack Bluetooth Wireless Pack Cover Pack CompactFlash Expansion Pack PC Card Expansion Pack Dual PC Card Expansion Pack

22. iPAQ Pocket PC 3rd party expansion packs

23. Personalized wireless communicationsAlways connected, always aware, always appropriate Wireless handheld device which creates a relevant/entertaining experience with communication, content and location awareness • True instant messaging • Telephony • Relevant, entertaining content with the PDN (Personal Digital Network) • Macromedia Flash presentation • Global Positioning System (GPS) SRP $499 (subsidized by wireless carrier)

24. Compaq mobility services • “Art of the Possible” mobility strategy service • Mobility architecture services • Managed mobility pilot services • Mobility & wireless assessment services • Mobility design & implementation services • Managed mobility services • Business-critical support services

25. Building business justification Revenue Enhancement Parameters Cost Reduction Parameters Mobile communications reduces data entry mistakes and order rework Increased customer satisfaction, loyalty, and retention Up-sell & cross-sell opportunities lead to larger deals and share of customer Reduced sales cycle time and cost per added customer Decrease cost per sales call and service call (productivity gains) Address requests at point of sale to increase close ratio Increased speed to market with new products and service offerings Improved sales efficiency and selling time (less admin work) Reduced headcount and sales / service representatives turnover Better visibility of current inventory means less shrinkage & more turns Compaq Art of the Possible Mobility Strategy Services help determine the focus for mobility initiatives that will have greatest business impact

26. Pragmatic steps to the future • Outline and prioritize your potential initiatives • Think where in core processes can you better enable employees, multiple departments, similar agencies in nearby jurisdictions • Get control of your experimentation • Have a longer-termarchitecture in mind • Understand how you will integrate, scale, secure and manage

27. Thank you! • Consider Compaq when you’re seeking • in-depth mobility solutions knowledge • end-to-end delivery expertise and support • …and the most innovative handheld platforms • For more information about Compaq mobility solutions, contact your sales representative or find us on the web at www.compaq.com/mobility