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Disaster Recovery Plan: Do you have one?. Neal Cross, Assistant Director of Instructional Technology Shelly Brown, Director of Web Services Southwest Baptist University, Bolivar, Missouri. Agenda. Definitions and Details Two Areas of SBU ITS Web Services Instructional Technology Resources

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Disaster recovery plan do you have one l.jpg

Disaster Recovery Plan: Do you have one?

Neal Cross, Assistant Director of Instructional Technology

Shelly Brown, Director of Web Services

Southwest Baptist University, Bolivar, Missouri


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Agenda

  • Definitions and Details

  • Two Areas of SBU ITS

    • Web Services

    • Instructional Technology

  • Resources

  • Q and A

    • Supporting site for the presentation


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Keywords and Definitions

  • Business Continuity Planning (BCP)

    • “An all-encompassing term covering both disaster recovery planning and business resumption planning”

  • Disaster Recovery Planning (DRP)

    • “The document that defines the resources, actions, tasks and data required to manage the business recovery process in the event of a business interruption.”

Google search, define: (BCP, DRP)


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Who has a DRP?

  • According to Info-Tech’s DRP in the Education Sector 2005 Benchmarking Report:

    • 47% of universities and colleges currently have no disaster recovery plan

  • Informal Poll of the Attendees:

    • Yes? No? Unsure/unknown?

  • Southwest Baptist University

    • No BCP or DRP


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What Constitutes a Disaster?

  • Natural Disasters

    • Floods, Hurricanes, Tornadoes, Earthquakes, Volcanoes, Wildfires, Thunderstorms & lightning

      • Problem caused: electrical power loss

  • Manmade Disasters

    • Hazardous Materials, House & Building fires, Nuclear power plant emergencies, Terrorism

      • Additional: Dam Failures (Taum Sauk), hardware failures

Disaster Recovery Planning, Roopendra Jeet Sandhu


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Categorizing Disasters:Severity of Impact

  • Hard Disk Subsystem Failure

  • Server Failure

  • Power Crisis

  • Accidental Deletion/Modification of Critical Data

  • Theft or Sabotage

  • Virus Attack

  • Network Failure

  • Systems Software Failure

Disaster Recovery Planning, Roopendra Jeet Sandhu


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Risk Analysis

  • Defining a risk

  • Defining the process of risk analysis

  • Benefits of risk analysis

  • Performing risk analysis

  • Output of risk analysis

Disaster Recovery Planning, Roopendra Jeet Sandhu


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The Recover Plan

  • Build your team

    • IT director (leader)

    • Physical plant or facilities manager

    • Network administrator

    • One administrative and technical representative from each distinct unit

Disaster Recovery: The Time is Now, Campus Technology


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The Recover Plan (cont.)

  • Conduct an operational analysis

    • Backups

    • Physical security

    • Data access

    • inventory

Disaster Recovery: The Time is Now, Campus Technology


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The Recover Plan (cont.)

  • Perform risk and business-impact analysis

    • List critical IT assets

    • Determine length of down time for each asset before impact

    • Determine suffering from loss of each

    • Prioritize

Disaster Recovery: The Time is Now, Campus Technology


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The Recover Plan (cont.)

  • Document all systems and applications

    • IP and MAC addresses

    • Vendor contact list

    • Network topology

NOTE: this is THE faltering point for any organization due to time consumption.

Disaster Recovery: The Time is Now, Campus Technology


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The Recovery Plan (cont.)

  • Create an Emergency Contact List

    • Distribute electronically as well as hard copies to administrators, department heads and the DR team.

  • Hold an annual dress rehearsal

    • Distribute electronically as well as hard copies to administrators, department heads and the DR team.

Disaster Recovery: The Time is Now, Campus Technology


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A Quick Look at SBU

  • Information and Technology Services

    • ITS

  • Main Campus

    • Bolivar, MO

  • Three Off-campus Centers

    • Springfield, MO

    • Salem, MO

    • Mountain View, MO


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The University Website

  • Communication to the outside world

  • Two Phases

    • Back up

    • Emergency website

      • Host off-site

      • Contact MORE.net

      • http://webapps.sbuniv.edu/emergency/index.html


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Instructional Technology DR Planning (IT DRP)

  • Three Areas of Concern

    • Blackboard

      • http://my.sbuniv.edu

    • Video Conferencing

      • Classroom Equipment

      • Network Infrastructure

    • Electronic Classrooms

      • Mounted audio/visual equipment

      • Media carts


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IT DRP

  • Blackboard

    • Mild Disasters (drive/server failure)

      • Utilize backups if needed

      • Replace hardware as needed

    • Severe Disasters (Building/campus destroyed)

      • Self Host at an off-campus center?

      • Blackboard ASP?

        • Example: http://katrina.blackboard.com

    • Documentation

      • Hardware and software vendors, etc.


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IT DRP

  • Video Conferencing

    • Challenges: 7 rooms on three campuses

    • Mild Disasters (hardware failures)

      • “Gold Level Service” for Polycom endpoints

      • Extras of common equipment?

      • UPS for brief power outages?

      • Easy access to archived recordings?

    • Severe Disasters (natural disasters)

      • Types: Extended power or network loss

      • Theft? Building destruction?

    • Documentation

      • Vendor contacts, serial numbers, etc.


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IT DRP

  • Electronic Classrooms

    • Challenges

      • 52 rooms/carts, 11+ pending, 13 buildings on 4 campuses.

    • Mild Disasters (individual part failure)

      • Spares on hand?

    • Severe Disasters (theft, destruction)

      • Insurance/deductible?

    • Documentation

      • Vendor contacts, serial numbers, etc.


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Resources

  • Disaster Recover Planning, Roopendra Jeet Sandhu

    • ISBN: 1-931841-98-5

  • Internet – “Google” it

    • Campus Technology

      • http://www.campus-technology.com/article.asp?id=11974&p=1

    • Campus Relief

      • http://www.campusrelief.org/x6.xml

    • Oklahoma State University

      • http://www.pp.okstate.edu/ehs/links/e_mgmt.htm


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Questions?

  • Presentation site: http://www.sbuniv.edu/ITS/drp/

    • SBUslbnpcDRPhlx06.ppt

    • More links and information


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