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Chapter 1

Chapter 1. Information Technology For Management 4 th Edition Turban, McLean, Wetherbe Lecture Slides by A. Lekacos, Stony Brook University John Wiley & Sons, Inc. Information Technology in the Digital Economy. The case of Siemens. The problem The solution The results Lessons learned.

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Chapter 1

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  1. Chapter 1 Information Technology For Management 4th Edition Turban, McLean, Wetherbe Lecture Slides by A. Lekacos, Stony Brook University John Wiley & Sons, Inc. Information Technology in the Digital Economy

  2. The case of Siemens • The problem • The solution • The results • Lessons learned Chapter 1

  3. Chapter Objectives • Describe the characteristics of the digital economy and e-business. • Recognize the relationships between business pressures, organizational responses, and information systems. • Identify the major pressures in the business environment and describe the major organizational responses to them. • Define computer-based information systems and information technology. • Describe the role of information technology in supporting the functional areas, public services and specific industries • List the new technology development in the areas of generic and networked computing and Web-based systems. • Understand the importance of learning about information technology. Chapter 1

  4. Digital Economy – “New” Economy • E-Business: The use of electronic technologies to transact business. • Collaboration: People and Organizations interact, communicate, collaborate and search for information • Information Exchange: Storing, processing and transmission of information. Chapter 1

  5. The Old Economy – Taking Photo’s • Buy film in a store • Load your camera • Take pictures • Take roll of film to store for processing • Pickup the film when ready • Select specific photos for enlargement • Mail to family and friends Chapter 1

  6. The New Economy – Taking Photo’s • 1st Generation Digital Photography • Old economy except 6 and 7 were replaced by using a scanner and emailing • 2nd Generation Digital Photography • Use a Digital Camera, no film, no processing. • 3rd Generation Digital Photography • Your Digital Camera is now your mobile phone, in your binoculars or a palmtop computer. Chapter 1

  7. Business Models • A business model is a method of doing business by which a company can generate revenue to sustain itself. The model spells out how the company adds value to create a product or service. (Value Chain) • Nokia makes and sells cell phones • A TV station provides free broadcasting. Its survival depends on a complex model involving advertisers and content providers. • Internet portals, such as Yahoo, also use a complex business model. Changing Chapter 1

  8. Digital Age Business Models • Name-Your-Own Price • Reverse Auctions • Affiliate Marketing • E-Marketplaces and Exchanges • Electronic aggregation (buying groups) 集購 Chapter 1

  9. Drivers Forcing Changes In Business Models Business Pressures • Environmental, organizational, and technological factors are creating a highly competitive business environment these factors or forces can change quickly, sometimes in an unpredictable manner. • Therefore, companies need to react frequently and quickly to both the threats and the opportunities resulting from this new business environment. Business Critical Response Activities Chapter 1

  10. IT support for organizational responses Chapter 1

  11. The Drivers of change Continued • Business Pressures on an Organization. Market Society Technology Chapter 1

  12. Organizational Response to these Drivers • Strategic Systems • Continuous Improvement – Operational Efficiency • Restructuring business processes • Manufacturer to order • Customer Focus Strategy • Employ E-business tools • Business Alliances Technology is required to effectively implement these critical responses. Chapter 1

  13. Information System • An information system (IS) collects, processes, stores, analyzes, and disseminates information for a specific purpose. Like any other system, an information system includes inputs(data, instructions) and outputs (reports, calculations). It processes the inputs by using technology such as PCs and produces outputs that are sent to users or to other systems via electronic networks and a feedback mechanism that controls the operation. Control Input Process Feedback Output Chapter 1

  14. Information System Is A System Chapter 1

  15. Computer Based Information System Application Hardware • Hardware • Software • Data • Network • Procedures • People Software Data People More than hardware and software Chapter 1

  16. Applications and Operations • Retail operations • Wholesale • Manufacturing • Human Resources • Marketing • Content management • … Chapter 1

  17. Information Systems • Functional Perspective Marketing • Identify customers • Determine what they want • Planning products • Advertising and promoting products • Determine prices for products Chapter 1

  18. Information Systems • Functional Perspective Sales • Contact customers • Sell the product • Take the order • Follow-up on the sale • 5 year sales forecast Chapter 1

  19. Information Systems • Functional Perspective Manufacturing • Control Equipment and machinery • Design new products • When and quantity of products to produce • New production facilities • Generate the work order Chapter 1

  20. Information Systems • Functional Perspective Purchasing • Which vendors • Quantity to purchase • Rebate tracking • Handle delivery discrepancies • Generate the purchase order Chapter 1

  21. Information Systems • Functional Perspective Finance • Financial Assets • Investment management • Banking • Long term budgets Chapter 1

  22. Information Systems • Functional Perspective Accounting • Accounts Receivable • Disbursements • Payroll • Depreciation Chapter 1

  23. Information Systems • Functional Perspective Human Resources • Employee wages, salaries & benefits • Long term labor requirements • Tracking vacation, sick, • Track employee skills • Interview and review employees Chapter 1

  24. Some successful cases • Seattle Mariner using technology for profitable operation of a stadium • Mobile banking at Handelsbanken of Sweden Chapter 1

  25. Information systems failures • See p. 24 Nike’s case Chapter 1

  26. Trends in Technology • Cost-performance ratio of chips keeps improving. Moore’s Law, his prediction was that the processing power of silicon chips would double every 18 months. • According to McGarvey & tenornetworks.com, states that the performance of optical communication networks is growing by a factor of 10 every three years • Several new devices and methods to increase storage capacity price performance • Object technology enables the development of self-contained units of software that can be shared • Networked and distributed computing is emerging rapidly Metcalfe’s Law. Chapter 1

  27. Trends in Technology (continued) • Internet • Mobile Computing and M-Commerce • Wireless networks • Pervasive Computing • Smart Devices Chapter 1

  28. Why Study Information Systems? • You will be more effective in your chosen career if you understand how successful information systems are built, used, and managed. • You also will be more effective if you know how to recognize and avoid unsuccessful systems and failures. Chapter 1

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