Session 1 4 interpersonal communication
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Session 1.4: Interpersonal Communication. Module 1: Leadership and Team Building Leadership and Management Course for ZHRC Coordinators, HTI Principals, and ZHRC/HTI Management Teams. Learning Objectives. By the end of the session, participants will be able to:

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Session 1.4: Interpersonal Communication

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Session 1.4:Interpersonal Communication

Module 1:Leadership and Team Building

Leadership and Management Course for ZHRC Coordinators, HTI Principals, and ZHRC/HTI Management Teams

Learning Objectives

By the end of the session, participants will be able to:

  • Define interpersonal communication.

  • Describe the importance of communication in leadership.

  • List at least three styles of communication.

  • Identify and practice at least two strategies to improve listening.

  • Describe communication barriers.

  • Identify strategies for preventing and overcoming communication barriers.

Activity: Build A Story

  • One person begins the story with 1 sentence.

    • Once upon a time, ________

  • The next person adds 1 more sentence to the story, and so on.

  • Continue until the story ends!

Communication is…

  • Communication is the process of exchanging:

    • Information

    • Thoughts

    • Feelings

    • Ideas

    • Instructions

    • Knowledge

Importance of Communication

  • Communication is necessary to:

    • Share knowledge and experiences

    • Build relationships

    • Motivate

    • Inform

    • Teach

    • Persuade

    • Entertain

    • Inspire

    • Give or receive instructions, directions, etc.



Verbal & Non-Verbal Communication

  • Spoken words

  • Gestures

    • Smiling, nodding, leaning forward, etc.

  • Body position

    • How we stand or sit

  • Facial expression

  • Silence

  • Eye contact

Verbal (7-11%)

Non-Verbal (89-93%)

Components of Communication

  • Sender: the person who delivers the information

  • Receiver: the person who takes in the information

  • Message: the information, ideas, or feelings being shared

  • Channel: the media or means through which the information is being sent

  • Feedback: the response from the receiver indicating that the message has been received

Communication Flow/Process

  • A sender creates a message for the receiver

  • The sender uses a channel to relay the message

  • The receiver and the sender use feedback to:

    • Ask for more information, get answers, find out whether the message is understood, etc.







Channels of Communication

  • Speaking

  • Writing

  • Drawing/pictures

  • Body language

  • Sign language

  • Telephone

  • Media (television, newspapers, radios, etc.)

Why is communicationimportant for leadership?

Leadership & Communication

  • Good leaders are excellent communicators.

  • Good communication:

    • Facilitates information exchange, within and outside the organization

    • Conveys meaning and inspiration

    • Prepares teams to face challenges

    • Aligns expectations

    • Resolves conflicts

What are key communicationskills that leaders practice?

Effective Communication Skills Can....

  • Present clear and compelling points of view

  • Relate positively

  • Create messages that inspire others

  • Convey hope

  • Select appropriate channels

  • Consider culture

Results of your Communication Style Assessment




Learning & Communication Styles

Visual Learners

  • Learn best by seeing things.

  • “Show me!”

  • “Watch how I do it!”

Visual Columns

Communication Style Assessment

Answer Sheet



Visual Examples

Facial Expressions

Colored Text

Pictures & Photos

Graphs & Charts

Auditory Learners

  • Learn best by hearing things.

  • “Tell me!”

  • “Listen to me explain!”

Auditory Columns

Communication Style Assessment

Answer Sheet



Auditory Examples

Using the phone instead of email or letter

Reading out loud

Talking through an issue


Kinesthetic Learners

  • Learn by doing.

  • “Let me try.”

  • “Now, you try doing it!”

Kinesthetic Columns

Communication Style Assessment

Answer Sheet



Kinesthetic Examples

Prefer a demonstration

Learning a skill by using your hands

Reacting to “gut feelings” in decision-making


Solo-Tasking & Multi-Tasking

Communication Style Assessment

Answer Sheet



Why are these modes important?

  • To learn and to lead best, we must understand our preferred mode(s) of giving and receiving information.

  • Most people learn in multiple modes. Mix it up!

  • To be understood, tailor speech and hearing to the mode of the listener.

Why is listening important?

Listening & Leadership

  • Listening is a critical leadership skill. It:

    • Improves morale

    • Builds respect and trust

    • Fosters collaboration and learning

    • Helps to prevent and resolve conflict

Activity: Listening Self-Assessment

  • Complete the Listening Self-Assessment.

  • Do you consistently practice good listening habits?

  • How could you improve your listening habits?

Activity: The Art of Listening

Becoming an Effective Listener

  • Stop talking

  • Don’t interrupt

  • Ask questions

  • Stay constructive

  • Look, act, and be interested

  • Seek first to understand, then be understood

  • Be sensitive to the speaker’s feelings, and try to appreciate their point of view

  • Stop talking

Strengthening Communication

  • Simple changes in communication can clarify expectations, lift morale, and help people deal with difficult situations.

  • We can strengthen communication by:

    • Balancing advocacy and inquiry

    • Hearing what others say

    • Responding constructively

    • Using proactive language

Barriers to Effective Communication

  • Talking too much

  • Not listening

  • Not paying attention

  • Expressing criticism, judgment

  • Showing anger

  • Getting upset

  • Not accepting feedback

  • Interrupting

  • Using inappropriate channel

  • Arguing

  • Lack of knowledge

  • Poor non-verbal signs

  • Distracting environment

  • Using mobile phone (answering call, SMS)

  • Lack of privacy

Activity: Barriers to Communication

  • Read about the barrier assigned to your group.

  • Discuss how this barrier relates to our work.

  • Identify several examples of this barrier.

  • Suggest possible solutions to overcome this barrier.

  • Be prepared to share a brief, 2-minute presentation.

Hear What Others Say: Buzz in Pairs

  • Listen carefully

  • Remove barriers to communication

  • Identify assumptions

  • Seek to understand diverse viewpoints

  • End conflict before it spreads

Respond Constructively

  • Give specific feedback

  • Balance the negative with the positive

  • Use proactive language

  • Convert complaints into requests

  • Be genuine

Be Proactive, Not Reactive


  • Making decisions on impulse, in response to external stimuli


  • Making decisions based on values; thinking before you act

Activity: Using Proactive Language

  • Work in small groups to turn a reactive statement into a proactive statement.

  • For example:

    • Reactive: “There’s nothing we can do.”

    • Proactive: “Let’s look at what we can do…”

Activity: Improving Communication Skills

  • Reflect on what you have learned during this session.

  • What communication skills can you improve?

  • Write 1-2 things that you will work to improve. Be specific!

Key Points

  • Communication includes verbal and non-verbal components. Both are important.

  • Effective communication skills are essential for good leadership and management.

  • To communicate well, you should engage different communication styles (visual, auditory, kinesthetic).

  • Listening helps to improve morale, build trust, foster collaboration, and prevent/resolve conflict.

  • We can strengthen communication by removing barriers, listening well, being constructive, and being proactive.

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