Power Generation Service Your experienced partner for the entire life cycle

1. Rick Swanson, ABB Power Generation and Water – June 2014 Power Generation ServiceYour experienced partner for the entire life cycle ABB Power Generation Slide 1

2. Power generation serviceTable of contents • Overview • Products and solutions • Summary ABB Power Generation Slide 2

3. Power generation serviceMy profile • Rick Swanson – Power Generation and Water Service Account Manager • Majority of my education and experience has been in the fields of Instrumentation and Automation • I have been with Bailey / ABB for 31 years with the last 6 years in Account Management • Entire career has been with the Service organization and specifically in Power Generation Services • Worked power plant start-up and commissioning projects domestically and internationally • Calgary has been my home for the last 30 years • Married with one child ABB Power Generation Slide 3

4. Power generation serviceTable of contents • Overview • Products and solutions • Summary ABB Power Generation Slide 4

5. Global organization with a local presence Through our advanced and cost-effective services and solutions we can preserve and increase the value of the customer’s facilities We offer our services for the complete lifecycle of solar, thermal, CCPP, WtE, hydro, water and wastewater plants Our service spectrum covers the entire energy supply path from the power plant through the substation up to the end-user outlet Our primary goal is to minimize the consumption of the customer’s resources and the amount of capital tied-up Consultancy is one of our key competences Power generation service works, lives and supports many of the same communities as those of our energy providers Power generation service overviewValue proposition ABB Power Generation Slide 5

6. Power generation service overviewTechnical portfolio of services • Plant automation systems • Distributed Control System (DCS) • Burner Management System (BMS) • Digital Electro Hydraulic Turbine Control System (DEHC) • Emergency Shut Down System (ESD) • Field instrumentation and field devices • Pressure, flow, temperature, differential pressure (standard, Hart, Profibus) • Field actuators (drives, motors and related mechanical devices) • Analyzers and meters (emission monitoring, energy and flow meters) • Electrical systems • HV/MV transformer and MV/LV transformer • MV and LV cubicle (Power Center, Motor Control Center, power switches,…) • Alternator excitation system • HV, MV and LV electrical protection • Drives and Generator Circuit Breakers (GCB’s) ABB Power Generation Slide 6

7. CANADIAN REGION Service Professionals – 370 Distribution is ~50/50 between Power and Automation WESTERN CANADIAN REGION Service Professionals – 90 Power generation service overviewABB North America services footprint – “think globally, ..act locally” Fort Nelson Fort McMurray Fort St John Grande Prairie Bonnyville Fox Creek Edmonton Edson Stettler Rocky Mtn House Red Deer Eckville Calgary Winnipeg Jonquière Thunder Bay Saint Claire Tacoma Sudbury Varennes Dorval Bromont Saint John Brampton New Berlin NAM REGION Service Distribution Centers Westland Chicago Natrona Hts Danbury Greensburg Napa North Brunswick St Louis South Boston Nashville Crossville Carson Fort Smith Byhalia Florence San Diego Charleston Midland Zaragoza Houston Pleasanton New Orleans Miramar Guanajuato ABB Power Generation Slide 7

8. Power generation service overviewProviding cost effective life cycle support ABB offers professional life cycle services for your installed products and systems, including component reliability analysis. The solutions ABB provides will help you gain the information required for cost effective long-term decisions concerning overall system operation and maintenance ABB Power Generation Slide 8

9. Power generation service overviewDelivering comprehensive maintenance services for the energy provider ABB ServiceGrid offers comprehensive services and solutions for your products and systems Four levels of services are offered: • Core • Select • ProActive • Enterprise • Maximize performance and efficiency • Minimize trips and downtime • Extend asset life cycle • Complement technical resources • Protect financial and intellectual investment Products Systems Service ABB Power Generation Slide 9

10. Power generation serviceTable of contents • Overview • Products and solutions • Summary ABB Power Generation Slide 10

11. Power generation service products and solutionsThe service umbrella - ServiceGrid • What it is • The brand name and “umbrella” by which all ABB Power Generation service is delivered • Tailored to meet customer needs across the entire field of life cycle management; from troubleshooting, spare parts and equipment repair; to training, remote monitoring and lifetime extension • Benefits • Scalable to meet individual plant needs • Maximize financial benefits and reduce plant environmental impacts • Protects financial and intellectual investments • Maximize plant availability and reliability • Manage the assets over the entire life cycle with a proven Power and Automation partner ABB Power Generation Slide 11

12. Power generation service products and solutionsMaximize financial benefits and reduce plant environmental impacts Optional ServiceGrid add-on services lead to a profitable and long term future: • Energy efficiency assessment • Turbine hydraulic services • Power plant tuning service • Turbine control support and service • Software evolution • Cyber security patch delivery • Base security services • Annual health checks • NERC CIP compliance services • Diagnostic monitoring • Electrical maintenance • Instrumentation services • Drives PM services • Spare parts management programs ABB Power Generation Slide 12

13. Power generation service products and solutionsMaximize availability & reliability ABB’s ServiceGrid portfolio is geared to help you achieve your objectives while ensuring the plant works optimally at each stage of the process throughout its entire life cycle. ServiceGrid contracts are tailored to meet your needs across the entire field of life cycle management; from troubleshooting, spare parts and equipment repair; to training, remote monitoring and lifetime extension. The many efficiency enhancing features of ServiceGrid will reduce downtime and increase performance and availability, while reducing maintenance costs. ABB Power Generation Slide 13

14. Power generation service products and solutionsLife cycle management Automation Sentinel • Provides software corrections, updates, upgrades and new features • Full information access on My Control System • Attractive price incentivesfor automation products ServiceGrid • Standardized Multi-Level Service Agreement • Bundled offerings based on customer needs and market segmentation • Offers support, maintenance, system enhancements and evolution ServicePro • Maintenance and Contract Management system • Deploys best service practices, maintenance scheduling and execution • Supports self-maintaining customers My Control System • Web portal with customer specific information and system specific data • Access to reports, web-based trainings and security information • Support for customer communication and collaboration ABB Power Generation Slide 14

15. Power generation service products and solutionsRemote Service • Web portal: • View on data stored in the Service Center • Pre-configured dashboards and reports • No installation required (only needs a web browser and access credentials) • Service Center: • Server infrastructure with configurable SW • Receiving and storing data from multiple remote sites • Running the Apps, and storing the results for further use (e.g. for the Web portal) • Apps: • Calculation of KPI’s • Predictive Maintenance Apps • Production Forecast • ServiceGate: • HW (PC or box) with pre-configured SW • Installed on-site • Connectivity between ABB and the plant • Collecting and transferring data and alarms to the Service Center • Runs autonomously once commissioned Web portal Apps Service Center Customer site Service Gate Service Gate Customer site ABB Power Generation Slide 15

16. Power generation service products and solutionsRemote Service – benefits • Customer benefits • Monitor the condition and performance of plants and assets through a web portal • Know asset lifecycle costs and the impact of asset failure • Have access to service engineers and experts • Ensure cyber security • Move from Reactive to Pro-active maintenance • Connect the best service engineer to the customer quickly • Reduce response time and travel costs ABB Power Generation Slide 16

17. Power generation service products and solutionsCyber Security Workplace • What it is • Security solutions for Power Generation control systems to discover and mitigate potential security risks • Features • Real-time Security Event monitoring and correlation • Compliance automation for e.g. NERC CIP • Configuration Change Management • Host Intrusion Prevention (application whitelisting) • Automated Anti-virus/malware and Patch deployment • Backup and Restoration automation and Disaster Recovery • Ability to provide cyber security services remotely ABB Power Generation Slide 17

18. Power generation service products and solutionsCyber Security Workplace – benefits • Customer benefits • Unified approach to security, compliance and change management • Cost savings for complying with regulations • Capability to recover from a systems failure • Automation of tedious manual tasks • Improved operations efficiency • Ability to respond to security events in real-time (and remotely) • Reduction of complexity and cost through automated tasks ABB Power Generation Slide 18

19. Power generation service products and solutionsFingerprints • Features • Identification of installed equipment and versions in an automation system • Diagnostic analysis of the system to identify critical and high impact areas for improvement of performance and reliability • Fingerprint tool collects system data on-site (scheduled or on-demand) and optionally sends the data to the Remote Service Center and to MCS • Benchmark report (traffic lights) compares the measured results against the actual specifications and requirements • Fingerprint report contains an executive summary, a survey for specialists, and details for each finding Benchmark Report Status overview Fingerprint Report Detailed report about findings and recommendations ABB Power Generation Slide 19 MCS: My Control System

20. Power generation service products and solutionsFingerprints – benefits • Customer benefits • Obtain accurate overview of installed components • Detect unknown issues in the system • Reduce operations cost and increase MTBF • Decision support for short- and long-term investments (maintenance and evolution) • Move to Pro-active maintenance • Get the system status installed on sites • Reduce response time and costs, if done remotely ABB Power Generation Slide 20

21. Power generation service products and solutionsLocal service solutions • Customer benefits • Easier to handle because the quotations and the scope are optimized to meet customer demand • Price optimization and streamlined terms & conditions • One-stop shop with a single point of contact • Same professionals that know your plant and resources Our long-standing domestic and international experience allows us to assist power plant owners in improving the efficiency and profitability of their facilities. ABB Power Generation Slide 21

22. Power generation serviceTable of contents • Overview • Products and solutions • Summary ABB Power Generation Slide 22

23. Power generation service summarySummary • Ensuring spare parts and competence availability • Understanding of complex processes • Enabling efficient product support and maintenance for improved reliability • Adding functionality to the initial product by following the upgrade path • Providing a smooth transition to new technologies at the end of a product’s life cycle • Helping the end user to decide when an upgrade, retrofit or replacement is required ABB Power Generation Slide 23