Market reform 2009
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Market Reform – 2009. JJ Masters 14 th January 2009. What has Xchanging done in 2008?. Xchanging Major Projects – 2008. Where are we today?. Considerable progress over the last 3 years but …. Essential we have to finish what we’ve started

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Market reform 2009

Market Reform – 2009

JJ Masters

14th January 2009


What has xchanging done in 2008

What has Xchanging done in 2008?

Xchanging Major Projects – 2008


Where are we today

Where are we today?

Considerable progress over the last 3 years but …

  • Essential we have to finish what we’ve started

  • Substantial amount of clerical checking and manual data entry still required

  • Legacy bureau systems seen as cumbersome, old fashioned, time consuming and expensive to change

  • Increasing impatience with Londonisms and a widespread desire to embrace an international process model capable of operating everywhere

  • Increasing clamour among LMA members for self-service options

  • Xchanging perceived as reluctant to change and insufficiently incentivised to do so

  • Need to find ways to speed up the rate of change for the market


Drivers shaping 2009 roadmap

Drivers Shaping 2009 Roadmap

  • Bring all premiums and claims into scope for electronic processing

  • Remove more “Londonisms”

    • Remove need for Brokers to do the accounting splits

  • Reduce Rejections and Keying Errors

    • Increase electronic messaging to reduce keying from documents

  • IMR Upgrade

    • Limits IMR changes in first half of 2009

  • Improved Usability and User Experience

    • Consistent across all market channels

  • Accurate and reliable information to drive market take up

    • Down to each individual organisation

Finish What We Started…


Guidelines for the future of the xis platforms

Guidelines for the Future of the XIS Platforms

  • Our intent is to be more “open” by that we mean:

  • Ever reducing “Londonisms” e.g. promoting eAccounts

  • Being exemplars in promoting the use of ACORD international standards, and work with ACORD to extend standards to support the market e.g. Workflow

  • Using non-proprietary components such as the Web Connectivity gateway that facilitate interoperability

  • Moving over time to increasing self service for the services and the data associated with them

  • Developing our charging models to suit this evolution and to meet our customers needs


We have a 2009 high level plan with the mro

We have a 2009 high-level plan with the MRO

Working with market forums and stakeholders


2009 market reform roadmap

2009 Market Reform Roadmap

Quarter 4 2008

Quarter 1 2009

Quarter 2 2009

Quarter 3 2009

Quarter 4 2009

Oct

Nov

Dec

January

February

March

April

May

June

July

August

Sept

Oct

Nov

Dec

IMR Upgrade – Phase 2

Design

Build

Testing

UAT/MAT

Imp

Security Model

Design

Build

Testing

UAT/MAT

Imp

eAccounts – Auto Load (Lloyd’s & Companies)

Design

Build

Testing

UAT

Imp

IMR & eAccounts

Claims Workflow Triggers – ACORD Messaging

eAccounts – Settlement Release (Companies)

Design

Design

Build

Build

Testing

Testing

UAT/MAT

UAT/MAT

Imp

Imp

eAccounts – Settlement Release (Lloyd’s)

Design

Build

Testing

UAT/MAT

Imp

eAccounts – Accounting Splits Service

Design

Build

Testing

UAT/MAT

Imp

Pilot

eAccounts – Service Company

Roll Out

Roll Out

Claims Workflow Service – Task Management

Claims Workflow Triggers

Build

Build

Testing

Testing

Imp

Imp

Roll Out

Roll Out

Claims Database Project

Claims Workflow Service – Task Management 2

Design

Build

Build

Testing

Testing

Imp

Imp

Claims Services& Data Provision

Roll Out

Claims Workflow Service – Claims File

Design

Build

Testing

Imp

Roll Out

Claims Workflow Service – Write Back

Design

Build

Testing

Imp

Pilot

ECF Legacy Take-Up


Existing xchanging applications end 2008

Existing Xchanging Applications – end 2008

XDH

ACORD Gateway

Insurance Portal

Claims Portal

POSH/ LIDS

Prem. Tracker

XIS WF

IMR

XCS WF

XCS Class

Casa-blanca

ECF

[email protected]

ILUCLASS

LIRMACLASS

  • Diagram shows the existing applications that support the core services

  • Issues with current components:

    • No single point of entry to the applications, with each having a URL and different login

    • No veneer over the services to tie them together into a coherent, seamless offering

    • Duplicate applications perform the same function e.g. POSH and LIDS

    • Number of core components distributed across all applications e.g. security, messaging, settlement, reporting

    • All services dependent on mainframe which is expensive to run/change, and has limitations e.g. batch

    • Existing services supported by a convoluted, and inconsistent interface architecture around the mainframe

Next the changes for 2009 ……


2009 mro projects claims workflow service

IMR

2009 MRO Projects – Claims Workflow Service

XDH

ACORD Gateway

Insurance Portal

Claims Portal

POSH/ LIDS

Prem. Tracker

XIS WF

CWS

XCS WF

XCS Class

Casa-blanca

[email protected]

Claims Data

ILUCLASS

LIRMACLASS

ECF

  • Claims Workflow Service (Q1, Q2, Q4 2009)

  • Provides hosted workflow for companies to manage their claims work load

  • Creates the strategic claims database from triggers in the CLASS applications

  • Provide messaging based on all claims events to integrate to customers’ workflow

  • Q2: functionality to view IMR documents and data within the service, removing need to access directly

  • Q4: functionality to write back responses on claims removing need to access CLASS directly

  • The workflow functionality will also be available via messages including the write back functionality


2009 mro projects eaccounts

IMR

2009 MRO Projects – eAccounts

XDH

ACORD Gateway

Insurance Portal

Claims Portal

POSH/ LIDS

Prem. Tracker

XIS WF

CWS

XCS WF

XCS Class

Casa-blanca

[email protected]

Premium Data

Claims Data

ILUCLASS

LIRMACLASS

ECF

  • eAccounts – Splits Service creates Premium database (Q3 2009)

  • With the accounting splits service, we create a new database containing accounting entries

  • All ACORD Technical Accounts will be loaded into the database, along with the splits information

  • Data auto-loaded to POSH & LIDS (Q1) to complete the processing

  • ACORD Financial Accounts will be processed to release the payments (Q2 POSH, Q3 LIDS)

  • Going forward this will become the strategic, consolidated data store for premium information

  • Premium and Claims Databases are complete integrated to provide single source of data

  • Option to key all LPANs into this database and auto-load everything to the mainframe


2009 mro projects security framework

IMR

2009 MRO Projects – Security Framework

Security Framework

XDH

ACORD Gateway

Insurance Portal

Claims Portal

POSH/ LIDS

Prem. Tracker

XIS WF

CWS

XCS WF

XCS Class

Casa-blanca

[email protected]

Premium Data

Claims Data

ILUCLASS

LIRMACLASS

ECF

  • Create Enterprise Security Access component (Q4 2009)

  • New component that will be utilised by all other components as the master reference for security data

  • Contains company details including ACORD addressing information and user information

  • Is the master reference for risks and claims and who is performing which role on what

  • Delivers single sign on for all applications so that a user only has to log in once to use all the services

  • Project is currently known as the “IMR Security Model” and also has components in Placement Services


2009 xchanging projects portals

IMR

2009 Xchanging Projects – Portals

Security Framework

XDH

ACORD Gateway

Insurance Portal

POSH/ LIDS

Prem. Tracker

XIS WF

CWS

XCS WF

XCS Class

Casa-blanca

[email protected]

Premium Data

Claims Data

ILUCLASS

LIRMACLASS

ECF

  • Consolidate Portals (Q4 2009)

  • Provide a single web site for all of the [IP]2 services, giving a seamlessly, integrated feel

  • Dependent on company and role of a user, only the relevant services will be presented after logging in

  • Enable an amount of customisation by the user of the information and links they see

  • Provide a consistent brand and user experience

  • Decommission the existing Insurance and Claim Portals


2009 xchanging projects usability

IMR

2009 Xchanging Projects – Usability

Security Framework

XDH

ACORD Gateway

Insurance Portal

POSH/ LIDS

Prem. Tracker

XIS WF

CWS

XCS WF

XCS Class

Casa-blanca

Description of Services

On-Line Help

[email protected]

Premium Data

Claims Data

ILUCLASS

LIRMACLASS

ECF

  • Enhance On-line Usability and User Experience (Q4 2009)

  • On-line help component will be linked into all the applications to provide context sensitive help

  • On-line help will provide coherent, consistent assistance to all users covering all processes and services

  • Description of Services will provide users with comprehensive information about all of the [IP]2 services

  • Provide up to date information from Xchanging, including the operating status of the services

  • Enable the use of discussion threads and Wikis for our users to share useful information on the services

  • It will also provide targeted marketing to users based on their role and company


2009 mro projects claims database project

IMR

2009 MRO Projects – Claims Database Project

Security Framework

XDH

ACORD Gateway

Insurance Portal

POSH/ LIDS

Prem. Tracker

XIS WF

CWS

XCS WF

XCS Class

Casa-blanca

On-Line Data-Marts

On-Line Help

Description of Services

[email protected]

Premium Data

Claims Data

ILUCLASS

LIRMACLASS

ECF

  • Claims Database Project - Provide first on-line data marts (Q3 2009)

  • As well as the existing distribution channels for D&I reports (XDH, email, etc) add on-line access to data, with Claims Data being the first of these

  • Provide users with the ability to slice, dice and drill through the data and create their own reports

  • Primary source of data will be the Claims Data and Placement and Premium Data components

  • Leverage the security framework to ensure correct access to data by organisations


Xchanging applications at the end of 2009

IMR

Xchanging Applications at the end of 2009

Security Framework

XDH

ACORD Gateway

Insurance Portal

POSH/ LIDS

Prem. Tracker

XIS WF

CWS

XCS WF

XCS Class

Casa-blanca

On-Line Data-Marts

On-Line Help

Description of Services

[email protected]

Premium Data

Claims Data

ILUCLASS

LIRMACLASS

ECF

The following slides show what the next steps could be to take the London Market forwards …..


Possible next steps 1 premium workflow services

IMR

Possible Next Steps 1 – Premium Workflow Services

Security Framework

XDH

ACORD Gateway

Insurance Portal

POSH/ LIDS

Premium Workflow Services

CWS

XCS WF

XCS Class

Casa-blanca

On-Line Reports

On-Line Help

Description of Services

[email protected]

Premium Data

Claims Data

ILUCLASS

LIRMACLASS

ECF

  • Premium Workflow Services

  • Extend XIS workflow to provide the market workflow functionality for queries and status updates

  • Enable opening of documents from workflow so no direct access required to the IMR by end users

  • Provide messaging interfaces for premium processes so that customers’ applications drive the processes

  • Decommission Premium Tracker


Possible next steps 2 extend claims workflow services

IMR

Possible Next Steps 2 – Extend Claims Workflow Services

Security Framework

XDH

ACORD Gateway

Insurance Portal

POSH/ LIDS

Premium Workflow Services

Claims WorkflowServices

Casa-blanca

On-Line Reports

On-Line Help

Description of Services

[email protected]

Premium Data

Claims Data

ILUCLASS

LIRMACLASS

ECF

  • Extend Claims Workflow Service to replace XCS Workflow and XCS Class

  • Provide single interface to perform all claims actions through Workflow for XCS

  • Technicians no longer have to use IMR, XCS CLASS and Workflow to do their work

  • Decommission XCS Class and old XCS Workflow rules


Possible next steps 3 roll out claims workflow services

IMR

Possible Next Steps 3 – Roll Out Claims Workflow Services

Security Framework

XDH

ACORD Gateway

Insurance Portal

POSH/ LIDS

Premium Workflow Services

Claims WorkflowServices

On-Line Reports

On-Line Help

Description of Services

Premium Data

Claims Data

[email protected]

ILUCLASS

LIRMACLASS

  • Roll out Claims Workflow Services as the only Claims tool for external users

  • Remove all direct access by end-users from the claims mainframe applications

  • Decommission ECF in the IMR as it will have been superseded by the Claims Workflow Service

  • Decommission Casablanca service for access to the mainframe

  • Create consolidated claims functionality in Workflow to replace remaining CLASS functionality

  • Migrate source of messaging to the claims database

  • CLASS remains to perform the settlement functions


Possible next steps 4 extend premium workflow

IMR

Possible Next Steps 4 – Extend Premium Workflow

Security Framework

XDH

ACORD Gateway

Insurance Portal

Premium Workflow Services

Claims WorkflowServices

On-Line Reports

On-Line Help

Description of Services

Premium Data

Claims Data

POSH/ LIDS

[email protected]

ILUCLASS

LIRMACLASS

  • Extend Premium Workflow to include data entry screens for POSH/LIDS

  • Remove all direct access by end-users from the premium mainframe applications

  • Create consolidated premium functionality in Workflow to replace POSH/LIDS functionality

  • Migrate source of messaging to the premium database

  • POSH/LIDS remain to perform the settlement functions


Possible next steps 5 migrate functionality

IMR

Possible Next Steps 5 – Migrate Functionality

Security Framework

XDH

ACORD Gateway

Insurance Portal

Premium Workflow Services

Claims WorkflowServices

On-Line Reports

On-Line Help

Description of Services

Premium Data

Claims Data

POSH/ LIDS

[email protected]

ILUCLASS

LIRMACLASS

  • Migrate Functionality from Mainframe Applications into Workflow and Databases

  • Move the Accounting functionality from POSH and LIDS into the Premium Database

  • Recreate the claims agreement processes in Workflow and the Claims Database

  • Change the source and destination for messaging to the new Databases (excluding Settlement)

  • Extends the available hours for all processing


Possible next steps 6 settlement billing

IMR

Possible Next Steps 6 – Settlement & Billing

Security Framework

XDH

ACORD Gateway

Insurance Portal

Premium Workflow Services

Claims WorkflowServices

On-Line Reports

On-Line Help

Description of Services

Premium Data

Claims Data

Settlement

Billing

  • Implement New Settlement and Billing Solutions

  • Add single settlement engine for Premiums and Claims

  • Implement a single billing component to provide consolidated billing for all services

  • Enable customers to see their consolidated bills on-line

  • Decommission the mainframe


Possible application architecture for the market

IMR

Possible Application Architecture for the Market

Security Framework

XDH

ACORD Gateway

Insurance Portal

Premium Workflow Services

Claims WorkflowServices

On-LineData Marts

On-Line Help

Description of Services

Premium Data

Claims Data

Settlement

Billing

  • Security Framework (Market Directory)

  • Single enterprise component used by all components

  • stores the information on organisations and users regarding access to services and data

  • Single sign-on for all applications

  • Messaging

  • ACORD will become our preferred messaging standard

  • ACORD Gateway supporting all ACORD messages covering Placement, Premiums and Claims

  • XDH for transforming the ACORD messages into any format required by our customers

    Reporting (On-Line Data Marts)

  • Provide direct access to the data through hosted data marts

  • Service will include pre-canned reports, and also ad-hoc reporting

  • Insurance Portal

  • Single web site for access to all our services, recognising the user and only providing the relevant ones

  • Single login required to access all the services with no need to login to each service

  • Extensive on-line help

  • Comprehensive information on the services offered by [IP]2

  • Workflow

  • Enables all business processes supported by [IP]2 for Placement, Premiums and Claims

  • Workflows facilitates the actions taken by the market, Xchanging and other third parties

  • Events driving the on-line workflow are also available as messages for companies own systems


Eaccounts

eAccounts


A s is only the start of it

A&S is only the start of it…

  • A&S is well used within the market and rollout has been moving at pace

    • Currently 95% of original premiums are submitted electronically

    • Currently 75% of additional and return premiums are submitted electronically

  • Brokers have engaged with developing gateways for use of ACORD messages for our A&S DRI services and have engaged software providers to improve the way they process submissions

  • Xchanging have an industrialised set of tools and processes for dealing with electronic submissions

  • The IMR Security Model programme will allow us to overcome the remaining barriers to use

  • The IMR upgrade programme will improve the architecture of A&S and put us on a sound footing for the future

  • BUT….

  • This is a solution for scanned documents and much of the key information has to be re-keyed by Xchanging

  • Londonisms remain a substantial diversion for Brokers


Objectives of the eaccounts service

Objectives of the eAccounts service

  • Move to the use of structured data for key fields

  • Use international (i.e. ACORD) standards for submissions

  • Reduce the amount of Xchanging keying that occurs on submissions and improve data quality (i.e. move to a world of what you submit is exactly what you get back)

  • Remove the concept of Work Order and LPAN

  • Remove the burden of performing Accounting Splits from Brokers

  • Provide a consistent splits service and reduce the query / rejection loops

  • Continue to fulfil reporting requirements (e.g. Lloyd’s and existing reports)

  • Minimise carrier impact

  • Make the service ‘pick n mix’ for Brokers with no requirement to go ‘Big Bang’

  • Removal of BSM (optional) and some London specific messages


What has been done

What has been done …

  • ELPAN2 Release 1

  • TA message spec defined and independently reviewed (ACORD certified)

  • Incorporated into existing gateway (to minimise Broker setup)

  • Has been live since Dec 2007 and is currently processing live transactions

  • Accounting Splits

  • Prototype has occurred to validate XIS understanding of the splits process (this is not envisaged to reflect the process that we will use in production)

  • XCS engaged on their impacts

  • Auto-Loading (ELPAN2 Release 2)

  • Prototypes developed for POSH (company)

  • Prototypes developed for LIDS (Lloyd’s)

  • Approved projects for delivery in Q1 2009

  • Planning

  • Analysis of the impact of splits has occurred and an XIS architecture proposed

  • Indicative plans have been developed for discussion with the MRG


Our vision for the end of 2009

Our vision for the end of 2009

  • ELPAN2

  • FA in place for company (Q2 proposed)

  • FA in place for Lloyd’s submissions (Q4 proposed)

  • Accounting Splits

  • Commercial arrangements in place to support service

  • XIS / XCS Technicians trained

  • Technical changes – delinking, consistency for central settlement, BSM aggregation, some report changes and workflow mgt

  • Auto-Loading (ELPAN2 Release 2)

  • Auto-Load in place for company and Lloyd’s submissions (Q1 proposed)

  • Planning

  • Rollout plans complete / in progress / being defined with Brokers

  • Definition for any future plans for further enhancing the service in 2010


Future considerations

Future considerations

  • The following may be candidates for future releases:

  • Level 4 acknowledgments as an alternative to a BSM

  • Defining an ACORD query loop

  • Reporting improvements to increase visibility for Brokers and Carriers


Claims workflow triggers

Claims Workflow Triggers


Claims workflow triggers key features

Claims Workflow Triggers – Key Features

  • All updates to the Claim file will be provided in addition to new Claim transactions

    • Claim movement loaded by the Broker

    • Bureau lead appoints agreement parties

    • An authoriser actions the claim (approve or query)

    • The claim is fully agreed

  • Provided as frequently as requested (up to every 5 minutes)

  • Information will be cross-market, i.e. notifying status of the same claim in all bureaux (subject to confirmation in initial release)

  • Data will be an extension of existing daily claims CSV file including provision for all responses and status changes

  • Existing daily claims CSV file will continue to provided

  • Initial format for distribution will be as a CSV file via XDH

  • Intention to provided as ACORD Claims Movement messages in the future

  • Available to Carriers and Brokers


Conclusion

Conclusion

  • Recognise that different companies will want to interact with XIS in different ways, so ensure the services are open e.g. Claims Workflow Trigger Messages vs. Claims Workflow Service

  • Focus on the customer experience and usability

  • Some of the strategic components exist already e.g. IMR, ACORD Gateway, Workflow, etc

  • In the short term, leverage the existing legacy platforms

  • Knit together these components to create an integrated set of services for Premium and Claims

  • Use workflow to provide a layer of abstraction from the mainframe applications, enabling functionality to be migrated in the future


The end

The End

  • Any Questions?

  • John Masters

  • Xchanging

  • [email protected]


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