North dakota association of counties october 8 2013
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North Dakota Association of Counties October 8, 2013 PowerPoint PPT Presentation

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North Dakota Association of Counties October 8, 2013. Cindy Miller, Executive Director Stacie Loegering, Director of Information and Crisis Services . FirstLink 2-1-1 Helpline, What city are you calling from?. Suicide Lifeline, This is Cindy. Overview. Who we are What we do

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North Dakota Association of Counties October 8, 2013

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North Dakota Association

of Counties

October 8, 2013

Cindy Miller, Executive Director

Stacie Loegering, Director of Information and Crisis Services

FirstLink 2-1-1 Helpline, What city are you calling from?

Suicide Lifeline, This is Cindy.


Who we are

What we do

New online database

Q & A

FirstLink is your local 24/7 service, specializing in suicide support services, volunteerism, and linking people to thousands of community resources.

Volunteer Center

Information & Crisis Services

Disaster Assistance

FirstLink’s History

1967 - Volunteer Community Service began.

1970 - Began answering Helpline calls.

1987 - Became accredited through American Association of Suicidology (AAS).

2007 - Began providing 2-1-1 service for calls that originate in Cass County, ND and

Clay County, MN.

2009 - Received Alliance of Information and Referral Systems (AIRS) accreditation.

2010 - Received the 2-1-1 designation for the entire state of North Dakota.

2012 - Received funding from the ND Department of Health.

Long-term suicide follow-up programs

Applied Suicide Intervention Skills Training (ASIST) mentorship program

2013 – Received funding from SAMSHA to continue the long-term suicide follow-up


Volunteer Center

  • Connects volunteers with opportunities to serve

  • Builds capacity for effective local volunteering

  • Promotes volunteering

  • Participates in strategic initiatives to meet local needs

Information and Crisis Services

  • 24 Hour Telephone Services

    • FirstLink 2-1-1 Helpline

    • After-Hours Crisis Line

    • National Suicide Prevention Lifeline (NSPL)

  • Suicide Support Services

    • Suicide Survivors’ Support Group

    • Suicide Education Outreach in the schools

    • Suicide Prevention Trainings including ASIST

    • Walk of Hope


Accredited by:

American Association of Suicidology

(AAS) since 1987

Alliance of Information and Referral

Systems (AIRS) since 2009

The National Suicide Prevention Lifeline is a network of 162 crisis centers in 50 states.

National Suicide Prevention Lifeline Network

1-800-273-TALK (8255)

  • Connected to national network of crisis centers so no call goes unanswered

  • Help those who are having thoughts of suicide or who have a concern about someone

  • Only crisis center in North Dakota to answer NSPL calls

National Suicide Prevention Lifeline has the same phone number as Veterans Crisis Chat.

                press 1 =  Veterans Crisis Chat

                do not press 1 = local crisis center

FirstLink 2-1-1 Helpline

Dial 2-1-1 or 701-235-SEEK (7335)

  • Free telephone service available 24 hours a day

  • Listening and Support- Provides a supportive, non-judgmental listening ear to anyone in need of support

  • Information and Referral about Health and Human Services

    • Nonprofit Organizations and Government Agencies

  • Available to North Dakota and Clay County, Minnesota

Database of Community Resources

  • Abuse/Assault

  • Addiction

  • Basic Needs

  • Disability

  • Disaster Assistance

  • Emergency Shelter

  • Employment

  • Faith Communities

  • Financial Assistance

  • Food Assistance

  • Gambling

  • Grief

  • Healthcare

  • Libraries

  • Mental Health

  • Military Support

  • Parenting

  • Recreation

  • Senior Centers

  • Substance Abuse

  • Suicide

  • Support Groups

  • Transportation

  • Volunteer Opportunities

  • Youth


Individuals are welcome to call about a variety of needs including, but not limited to:

Examples of Resources

  • The database contains almost 6,000 resources.

  • Each entry includes a brief description, contact information, eligibility requirements, required documents, fees, office hours, etc.

  • Viewable online:


    • Click: Community Resources

Accessing the Database Online

2012 Phone Statistics

  • Total Calls from 2-1-1 Helpline, Crisis Line, and Suicide Lifeline: 39,623

    • Total Resources Given: 18,741

    • Total Suicide-Related Calls: 1,416

    • Contacted Law Enforcement: 79

Call Types


Accessing community and volunteer resources

Volunteer Center Conference

Suicide prevention

Applied Suicide Intervention Skills Training (ASIST) – Suicide First Aid

Mental Health First Aid

Suicide Education Outreach in schools

Suicide Prevention Week Walk of Hope

Disaster Assistance

During a disaster FirstLink coordinates…

  • Local cities’ and counties’ volunteers

  • Several check-in sites for volunteers

  • Volunteers who will answer the disaster hotlines

  • Dissemination of information from authorities to community members


FirstLink’s Disaster preparedness

  • Accreditation

    2009 National Best Practices – staff prepared

  • Generator

  • Continuity and Emergency Preparedness plans

  • Blizzard scheduling

  • MOUs with back up facilities

  • Upcoming disaster MOUs with FirstLink


This or That Game


2-1-1 is for health and human service referrals.



Across the United States 2-1-1 is designated to give health and human services referrals. Some 2-1-1 centers like FirstLink in ND also offer listening and support.


2-1-1 and 911 are the only two 3-digit numbers available in North Dakota.




Besides 2-1-1 and 911, North Dakota also has 411,511,711, and 811.


511 is for tourist attraction.




511 is for travelers to get information they need to safely travel. Motorists can access weather and road information, road construction reports, and seasonal load restriction information through this one telephone number.


All N11 numbers (2-1-1, 311, 411, 511, 611, 711, 811, and 911) work from every phone.




911 and 411 work from nearly every telephone in the US and Canada.

Some cell phone providers, such as phones with pre-paid minutes, do not recognize all N11 numbers.


Generally only 411 calls incur a fee to the consumer.



Callers dialing 411 pay a fee.

Callers dialing 1-800-FREE 411 do not incur a fee.



Of these numbers 911 is the only 3-digit number mandated across the United States.




711, 811, and 911 are mandatory in the US.


This or That Game Round 2

FirstLink statistics

Currently FirstLink has _______ resources listed in its statewide resource database.



In 2009, before answering for the state, FirstLink’s call volume was ____ calls for the year.



Since 2010, callers from _______ ND counties

have called 2-1-1.



FirstLink handles a number of calls related to suicide. When comparing the number of calls in 2010 compared to the projected number of calls in 2013 the calls have increased. What level have they increased?


from 2010 through 2013

Increased by 100 each year from 2010 through 2013

In 2011 and 2012 FirstLink handled nearly 40,000 calls each year. What is the projected call volume for 2013?



FirstLink has handled ______ calls regarding disasters since January 2010.


Over 4000


FirstLink supports North Dakota counties by:

  • Being available 24 hours a day, 7 days a week.

    • Being the one call referral source for anyone contacting you for resources/assistance.

    • Providing listening and support and crisis intervention to anyone in need.

  • Referring to your services, as appropriate.

  • Training community members in Suicide Prevention/Intervention and Volunteer Management.

  • Being a link to connecting individuals to community and volunteer resources.

Help FirstLink support North Dakota counties by:

Encouraging county offices, staff, and individuals to call 2-1-1 for any community resources.

Keeping us updated with your community’s services.

Utilizing FirstLink’swebsite to find community and volunteer resources.

Contacting area legislators.

Making a financial contribution.

Educating other county officials about upcoming disaster MOUs with FirstLink.

24 Hour Helpline:

2-1-1 or 701-235-7335 (SEEK)

NSPL (National Suicide Prevention Lifeline): 1-800-273-8255 (TALK)


Questions or Comments?






Let’s link together to better serve our community!

Thank You!

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