North Dakota Association of Counties October 8, 2013. Cindy Miller, Executive Director Stacie Loegering, Director of Information and Crisis Services . FirstLink 2-1-1 Helpline, What city are you calling from?. Suicide Lifeline, This is Cindy. Overview. Who we are What we do
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North Dakota Association
October 8, 2013
Cindy Miller, Executive Director
Stacie Loegering, Director of Information and Crisis Services
FirstLink 2-1-1 Helpline, What city are you calling from?
Suicide Lifeline, This is Cindy.
Who we are
What we do
New online database
Q & A
FirstLink is your local 24/7 service, specializing in suicide support services, volunteerism, and linking people to thousands of community resources.
Information & Crisis Services
1967 - Volunteer Community Service began.
1970 - Began answering Helpline calls.
1987 - Became accredited through American Association of Suicidology (AAS).
2007 - Began providing 2-1-1 service for calls that originate in Cass County, ND and
Clay County, MN.
2009 - Received Alliance of Information and Referral Systems (AIRS) accreditation.
2010 - Received the 2-1-1 designation for the entire state of North Dakota.
2012 - Received funding from the ND Department of Health.
Long-term suicide follow-up programs
Applied Suicide Intervention Skills Training (ASIST) mentorship program
2013 – Received funding from SAMSHA to continue the long-term suicide follow-up
American Association of Suicidology
(AAS) since 1987
Alliance of Information and Referral
Systems (AIRS) since 2009
National Suicide Prevention Lifeline has the same phone number as Veterans Crisis Chat.
press 1 = Veterans Crisis Chat
do not press 1 = local crisis center
Dial 2-1-1 or 701-235-SEEK (7335)
Individuals are welcome to call about a variety of needs including, but not limited to:
Accessing community and volunteer resources
Volunteer Center Conference
Applied Suicide Intervention Skills Training (ASIST) – Suicide First Aid
Mental Health First Aid
Suicide Education Outreach in schools
During a disaster FirstLink coordinates…
FirstLink’s Disaster preparedness
2009 National Best Practices – staff prepared
2-1-1 is for health and human service referrals.
Across the United States 2-1-1 is designated to give health and human services referrals. Some 2-1-1 centers like FirstLink in ND also offer listening and support.
2-1-1 and 911 are the only two 3-digit numbers available in North Dakota.
Besides 2-1-1 and 911, North Dakota also has 411,511,711, and 811.
511 is for tourist attraction.
511 is for travelers to get information they need to safely travel. Motorists can access weather and road information, road construction reports, and seasonal load restriction information through this one telephone number.
All N11 numbers (2-1-1, 311, 411, 511, 611, 711, 811, and 911) work from every phone.
911 and 411 work from nearly every telephone in the US and Canada.
Some cell phone providers, such as phones with pre-paid minutes, do not recognize all N11 numbers.
Generally only 411 calls incur a fee to the consumer.
Callers dialing 411 pay a fee.
Callers dialing 1-800-FREE 411 do not incur a fee.
Of these numbers 911 is the only 3-digit number mandated across the United States.
711, 811, and 911 are mandatory in the US.
In 2009, before answering for the state, FirstLink’s call volume was ____ calls for the year.
Since 2010, callers from _______ ND counties
have called 2-1-1.
FirstLink handles a number of calls related to suicide. When comparing the number of calls in 2010 compared to the projected number of calls in 2013 the calls have increased. What level have they increased?
from 2010 through 2013
Increased by 100 each year from 2010 through 2013
In 2011 and 2012 FirstLink handled nearly 40,000 calls each year. What is the projected call volume for 2013?
FirstLink has handled ______ calls regarding disasters since January 2010.
Encouraging county offices, staff, and individuals to call 2-1-1 for any community resources.
Keeping us updated with your community’s services.
Utilizing FirstLink’swebsite to find community and volunteer resources.
Contacting area legislators.
Making a financial contribution.
Educating other county officials about upcoming disaster MOUs with FirstLink.
24 Hour Helpline:
2-1-1 or 701-235-7335 (SEEK)
NSPL (National Suicide Prevention Lifeline): 1-800-273-8255 (TALK)
Questions or Comments?
Let’s link together to better serve our community!