dolabuy.com's return policy

1. Dolabuy.com's Return Policy General and Special Return/Cancellation Policy

2. Our Commitment to Satisfaction • Online purchases require flexibility and support. Dolabuy.com understands that and wishes to create a satisfying and enjoyable shopping experience for you. • The Return and Cancellation Policies below were written to accommodate customer’s needs and also to address the specific nature of our merchandise. • If you can’t find the answer to your questions about our Return and Cancellation Policies on this page, please feel free to visit our Contact Us page for customer service assistance.

3. General Return and Cancellation Policies • Return Policy • Our Customer Service representatives determine eligibility for refunds and exchanges once customers have contacted us and explained their reason for return. As we don’t sell refurbished or previously-owned items, any items you return must be unaltered, undamaged, and in factory condition with all original tags and packaging. Items showing alteration, damage or use cannot be returned. Items that are unaltered, undamaged and unused, but not in original factory condition and packaging, are subject to a 15% restocking fee, to be deducted from the agreed-upon return amount.

4. Returning packages without prior approval from Customer Service will halt or delay your return. • All returned items must be in brand-new condition, unused and with original tags and packaging. Requests to return items due to quality issues, damage during shipping, color/style/size error or allergic reaction from use must be accompanied by photos or other evidence that clearly shows the problem with the item received. We reserve the right to charge a handling fee on all items returned for other reasons. • Please note that Product-Specific policies apply to the following categories: Wigs, Customized Sports & Outdoors. • For all returns, please Login to My Orders and submit a return request form to Customer Service within 7 days of receiving your order.

5. If we shipped you the wrong item: You have the option of 1) exchanging it for the correct item, or 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back. • If we shipped you an item in the wrong color: You are eligible for a full refund. (1.Note: All items sold by us are being described to the best of our abilities, as accurate as possible, and with utmost conscientiousness on our part. However, to avoid any potential oversights, we respectfully request your assistance in helping us to make this a mutually satisfactory transaction by reviewing item description and photos, and asking all questions PRIOR TO ORDERING. 2. Also note that Perceived color differences due to the display settings of your computer monitor are not grounds for a refund.)

6. If we shipped you a defective item: You are eligible for a refund or exchange depending on your option 1) exchanging it 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back. • If you aren’t satisfied with your purchase: You may be eligible for a return or exchange depending on your option 1) exchanging it, you should pay the resend fee 2) returning it for a refund consisting of product purchase price. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back.

7. General Cancellation Policy • - Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund.  • - Orders cancelled more than 24 hours after payment confirmation but before shipping will be eligible for a partial refund consisting of the 95% of the full fund. • - Once your order has been shipped, it can no longer be cancelled. • To cancel an order, please Login to My Orders and request a cancellation.

8. Return and Cancellation Policy for Specific Products • Wigs • Return Policy • Your satisfaction is our goal! Wigs are eligible for return within 7 days of receiving your order if the customer finds quality issues, receives the wrong item, experiences an allergic reaction from wear, or has a package lost or damaged during shipping.  If none of these situations apply but you are unsatisfied with your purchase, you may be eligible for an exchange or refund of the item’s price within 7 days of receiving your order.

9. 1. Quality Issues: • Wigs with quality issues (including damage and poor quality) are eligible for a full refund within 7 days of receiving your order. When requesting your refund, please be ready to provide Customer Service with photographs clearly showing the problem with the items. Returned wigs must be in brand-new condition, unused and in original packaging.

10. 2. Allergies: • Wigs that cause an allergic reaction after use are eligible for a return within 7 days of receiving your order. When requesting the return, please be ready to provide Customer Service with medical proof of the allergic reaction (such as a doctor's note).

11. 3. Wrong Item Shipped: • After confirming the style or color of wig sent to you is not what you ordered, you will have the option of keeping the wig you received or sending it back to exchange for the correct one within 7 days of receiving your order. If you prefer to keep the wig you received, we will refund the price difference if the wig you purchased is more expensive than the one you received.

12. 4. Loss or Damage during Shipping: • Wigs that were lost or damaged during shipping are eligible for a refund of the full purchase price plus shipping costs. Please obtain "Proof of Damage" documentation from your delivery carrier within 7 days of receiving your order, and provide it along with photographs showing the damaged packaging so that Customer Service can process your refund. • Requesting Refunds or Exchanges • When requesting a return for any of the 4 reasons listed above, please be ready to provide: • 1. Original order number2. Reason for exchange3. Photographs clearly showing the problem with the item 4. Requested replacement item’s name, number and color5. Your shipping address and phone number

13. Cancellation Policy for wigs • - Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund.  • - Orders cancelled more than 24 hours after payment confirmation but before shipping will be eligible for a partial refund consisting of the 95% of the full fund. • - Once your order has been shipped, it can no longer be cancelled • If you would like to cancel your order, please Login to My Orders to proceed. • When you receive an email entitled "Payment Confirmation for Order#_______ with dolabuy.com", your payment has been confirmed.

14. Customized Sports/Outdoors • Return Policy • Customized Sports/Outdoors items with no quality issues can be returned within 7 days of receiving your order. Shipping costs must be paid by the customer and returned items must be in their original condition, showing no sign of customization or wear. Please clearly identify the reason for the return on the package. As we don’t sell refurbished or previously-owned items, any items you return must be unaltered, undamaged, and in factory condition with all original tags and packaging. Items showing alteration, damage or use cannot be returned. Items that are unaltered, undamaged and unused, but not in original factory condition and packaging, are subject to a 15% restocking fee, to be deducted from the agreed-upon return amount.

15. Returning packages without prior approval from Customer Service will halt or delay your return. • 1.  Quality Issues: • Customized Sports/Outdoors items that are defective or have quality issues (such as obvious stains or tears) are eligible for a full refund. • 2.  Size Errors: • Sports/Outdoors items with an actual measured size of at least 2 cm larger or smaller than the size chart on our website, and which we consider will affect wear of the item, are eligible for a full refund. Errors of less than 2 cm are not grounds for a refund; • If you choose the wrong size you have two options1) exchange it, you should pay the resend fee 2) returning it for a refund consisting of the product purchase price.

16. Cancellation Policy －Customized Sports/Outdoors • - Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund.  • - Orders cancelled more than 24 hours after payment confirmation but before shipping will be eligible for a partial refund consisting of the 95% of the full fund. • - Once your order has been shipped, it can no longer be canceled • If you would like to cancel your order, please Login to My Orders to proceed.

17. The End -- www.dolabuy.com