Knowledge Management - Practice Orientation -Process orientation - Communities Practice

1. Knowledge Management- Practice Orientation-Process orientation- Communities Practice Paul R Gamble & John Blackwell Ida Kurniati

2. The purpose of knowledge management is to provide a guide to productive and sound decision making which then forms the basis of action

4. Commercial Environment3 concern areas

6. How to Institutionalize Best Practice The same people that failed TQM will fail knowledge management 3 fundamental questions • What do you know? • What do you need to know? • What is the best way of getting it?

7. Process Orientation • Knowledge management focuses on core business process • - core process • - add value more effectively

8. The life Cycle of Knowledge Management • The capture of good quality management from external to internal sources • A method of codifying that knowledge is devised, knowledge is classified, and valued • A means of giving access to the knowledge then has to be created • Knowledge is used, there has to be a cultural of searching out and personally important available knowledge • The feedback loop has to be completed as the knowledge worker adds value existing knowledge by amending it through use • When knowledge has outlived its usefulness it must be removed from the knowledge base

10. Recognize different types of Knowledge • 1. Recognize different types of knowledge • Static knowledge; database • Dynamic knowledge • Declarative knowledge: knowing that • Procedural knowledge: knowing how • Knowledge that is abstract • Knowledge that is specific 2. Recognize that there are different types of expert 3. Recognize that there are different ways of representing; reports, manual, computer data base, etc. 4. Recognize different ways of using knowledge; management take off

11. Dynamic knowledge

12. Declarative, Procedural Knowledge

13. Knowledge TAKE OFF • Know what • Know how • Know why • Care why

14. The internet and intranets Internet and intranet = attraction factor

15. Technologies support knowledge management should follow characteristics below: • They should be well accepted by the community that has to use them • They should allow and support rich communication in a simple efficient way • They should have a way of conveying emotional overtones, such as opinions and biases • They should support informal communication and multiple ways of expressing ideas and thoughts • Above all, they should not be imposed, they should free “natural”. To give this is a label, the technology should seem “transparent

16. Community of practice Community of Practice (CoP) can be defined as “groups of people who share a concern, a set of problems, or a passion about a topic, and deepen their knowledge and expertise in this area by interacting on an ongoing basis” • Come together voluntarily for shared purpose • Have members that identify themselves as part of communities • Repeatedly engage in activities with other members and communities • Have interactions that last for an indeterminate period of time

17. Community of Practice Successful knowledge management requires a fundamental change in the way most companies do business • Knowledge Users • Knowledge management • Competency Knowledge managers • Chief knowledge officers

18. Knowledge Conversion • Embodied to embodied knowledge • Embodied to represented knowledge • Represented to represented knowledge • Represented to embodied knowledge

20. Building Social Capital • Flexibility • Agility • Organization’s ability to respond problem, communities act as filters of ideas • Developing human resources

21. How to manage • Assessment: APQC (INTEGRATING KNOWLEDGE MANAGEMENT AND ORGANIZATIONAL LEARNING) • Process • Financial • Employees • Customers • Innovation • Culture • trust