Leadership Etiquette

1. Leadership Etiquette Module 5

2. Etiquette • Powerful, practical skill you can use when it counts the most • Customary code of polite behavior in society or among members of a particular profession or group • www.youtube.com/watch?v=LR1TroBTlwA

3. Activity – Etiquette Quiz • The best way to meet people at a business or social function is to: • Head for the food immediately upon arrival. • Check your Facebook messages on your phone. • Look confident, stand in the center of the room and wait for someone interesting to approach you. • Introduce yourself to a person standing alone or to large groups. • Stick close to those you know very well and forget about the rest.

4. Activity – Etiquette Quiz • If you have to introduce two people and you can’t remember one person’s name, you recover by saying: • “Do you know one another?” • “I can’t remember your name. Will you introduce yourself?” • Nothing and hoping they will introduce themselves. • “It’s been one of those days. Please tell me your name again.” • Nothing and doing nothing. After all, you don’t want to embarrass yourself or others.

5. Activity – Etiquette Quiz • When making a professional introduction, you: • Wing it. • Introduce the person with a lower job position first. • Introduce the person with a higher job position first. • Don’t do anything. They are responsible for introducing themselves to one another.

6. Activity – Etiquette Quiz • When expressing thank you to someone who has given you a gift, you: • Send an email because it is faster and more efficient. • Send a handwritten note. • Pick up the phone and call within 72 hours. • Consider a verbal thank you enough.

7. Activity – Etiquette Quiz • When you are dining with someone and your cellphone rings, you: • Answer it within two rings and keep the call brief. • Ignore it and pretend someone else’s phone is ringing. • Apologize and turn the phone on silent mode. The person you are with takes priority. • Apologize, step away from the table and take the call in the restroom.

8. Activity – Etiquette Quiz • When you are dining in a restaurant and you accidently drop your fork on the floor, you: • Pick it up, wipe it off and use it anyway. • Pick it up, give it to the server and ask him/her to bring you another one. • Leave it on the floor and ask the server to bring you another one. • Leave it on the floor and use your neighbor’s fork while he/she isn’t looking.

9. Activity – Etiquette Quiz At dinner, when you notice the person on your left eating the roll from your bread plate, you Tell him he made a mistake and then ask for your roll back. Don’t say anything and eat the roll from your other neighbor’s plate. Don’t say anything and try to convince yourself that you didn’t need that roll anyway. Ask the server for another roll and use the side of your dinner plate.

10. Activity – Etiquette Quiz • If you have a morsel of food lodged in your teeth and you want to remove it, you: • Take your knife when no one is looking and remove the morsel promptly with the blade. • Raise your napkin to your mouth and discreetly use a sugar packet or your business card to remove the morsel. • Politely ask your server for a toothpick. • Excuse yourself and go the restroom to pick your teeth in private.

11. Activity – Etiquette Quiz • When you bite into a piece of meat that is tough and very difficult to chew, you: • Pretend to wipe your mouth and deposit the piece of meat in your napkin. • When no one is looking, discreetly use two fingers to remove it and place it on the edge of your plate or underneath a piece of parsley. • Swallow it and hope you don’t choke.

12. Activity – Etiquette Quiz • When you are finished eating, your napkin should be: • Folded loosely and placed on the right side of the plate. • Folded loosely and placed on the left side of the plate. • Folded loosely and placed on the center of the plate.

13. Activity – Setting the Table “b” “d” FORKS

15. Activity – Manners Showdown Utensils Once you use your knife, where should it be placed? If multiple utensils are next to your plate, which do you use first? Where should your utensils be placed when you have finished your meal? You have two forks beside your plate. What is each called?

16. Activity – Manners Showdown Rules of the Napkin • When do you place your napkin in your lap? • If you excuse yourself from the table for a moment, where do you place your napkin? • True or False – Dipping your napkin in your water glass and dabbing a spot on your clothing is OK. • Once finished with dinner, where should your napkin be placed? • True or False –Gently blotting your mouth is the proper way to use a napkin during a meal.

17. Activity – Manners Showdown The Meal • What is the proper way to eat bread rolls? • What should you do if someone asks you to pass the salt? • True or False –Cutting meat into small bites at the start of a meal is OK. • What is the proper way to get the last of the soup out of your bowl?

18. Activity – Manners Showdown General • When dining with a large group, when is beginning to eat acceptable? • Your mother always said, “Elbows off the table,” so what about your wrists? • True or False – If asked a question by your host while eating, you should answer immediately. • If in doubt about proper etiquette at some point during the meal, what should you do? • How should you properly ask for something to be passed from the other end of the table?

19. Mastering the Art of Socializing www.youtube.com/watch?v=F4Zu5ZZAG7I “A single conversation with a wise man is better than 10 years of study.” – Chinese Proverb

20. Mastering the Art of Socializing Tips to Ace Socializing Practice Get out there Handshake Names Start the conversation

21. Compliments • Accept compliments – When people praise you for a great job or for your nice appearance, accept their remarks with a simple, assertive “Thank you.” • Don’t be shy about giving compliments. There’s so little praise in this world. Give it generously.

22. Activity – Personal Elevator Speech Clear, brief message or “commercial” about yourself Should be no longer than 30 seconds (about eight to 10 sentences) Build your own in four easy steps

23. Social Media Presence What is your online image? www.nsteens.org/Videos/TwoKindsOfStupid

24. Activity – Toothpaste Squeeze Race

25. Leadership Lessons Learned What is one thing you learned from this session? What is one thing you plan to implement or do differently based on what you learned?

26. References NetSmarz (2017). Retrieved from: www.netsmartz.org\Educators. Selinger, E. (2013). Digital Age Etiquette: Evan Selinger at TEDxFlourCity [Video file]. Retrieved from www.youtube.com/watch?v=LR1TroBTlwA Setting the Table (2014). Cloverbuds Citizenship program. NDSU Extension Service. Smaaladen, J. & Knutson, C. (2016). Future Leaders and Mentors Engaging Society (FLAMES) Youth Leadership Program. Teen Leadership 20 (2017). Ohio State University Extension. Retrieved from www.ohio4h.org/books-and-resources/design-team-curriculum/teen-leadership-20 Toothpaste Squeeze Race: 4-H Grows Ambassadors. Colorado State University Extension. May Baldwin and Brenda Kwang. 2013 Varadan, M. (2016). 7 Ways to Make a Conversation with Anyone. TEDxBITSPilaniDubai [Video file]. Retrieved from www.youtube.com/watch?v=F4Zu5ZZAG7I Whitmore, J. (2005). Business Class Etiquette Essentials for Success at Work. St. Martin’s Press, N.Y.