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Progress Software Update

Progress Software Update. Ken Wilner VP of Technology OpenEdge. Progress Software Update Last Twelve Months. 2009 challenging year financially Uncertain economy in first half Unfavorable foreign exchange But a stronger finish A transitional period for the company 5 new C-level executives

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Progress Software Update

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  1. Progress Software Update Ken Wilner VP of Technology OpenEdge

  2. Progress Software UpdateLast Twelve Months • 2009 challenging year financially • Uncertain economy in first half • Unfavorable foreign exchange • But a stronger finish • A transitional period for the company • 5 new C-level executives • CEO, Rick Reidy • Sr. VP Field Operations, Chris Larsen • CTO, Dr. John Bates – new role • CIO, Dave Benson • CPO, Rob Levy • “One Progress” Initiative • One Team, One Plan, One Goal • Unified field and support structure • Integrated product strategy

  3. Progress Software Update - Changes for 2010Branding and Awareness Initiatives

  4. Critical Need for Operational Responsiveness Responding to real-time information is critical to the business Need to get closer to customers and offer a more personalized service Need to price products dynamically, based on competitor activity Immediacy of response can result in competitive advantage 94% 91% 70% 78% October 2009 Survey of 400 major companies in North America and Western Europe

  5. The Reality:Operational Responsiveness Is Hard to Achieve Business currently responds to information in real-time Business hears about problems in customer service from customers themselves Business struggling from information deluge caused by Web, mobile and social media channels Business cannot get a single view of process performance due to environment complexity 8% 67% 74% 89% October 2009 Survey of 400 major companies in North America and Western Europe

  6. How Business Makes Progress Progress enables enterprises to achieve the highest level of business performance We call thisOperational Responsiveness By providing the highest level of business visibility, responsiveness and business process improvement with the most complete and accurate data without disrupting the current infrastructure

  7. How Business Makes Progress Where business processes and systems are responsive to changing business conditions and customer interactions – the moment they occur Increase Revenue Maximize Profit Prevent Loss

  8. Driving Operational Responsiveness with Everything We Do The Progress Software Difference Increase Revenue Maximize Profit Prevent Loss

  9. Billing System Business Processes Consumer Application WebPortal BusinessApplications BusinessApplications CRM CRM CRM CRM TradingPartners TradingPartners ERP ERP ERP ERP ERP DataWarehouse DataWarehouse MDM MDM DataMart DataMart DataMart MDM IndustryStandards Mainframe Mainframe XML / Web Services XML / Web Services BusinessApplications RDBMS RDBMS

  10. Delivering Operational Responsiveness Responsive Business Applications ResponsiveProcess Management Responsive Information Management Enterprise Business Solutions Enterprise DataSolutions Application DevelopmentPlatforms

  11. Driving Operational Responsiveness through event driven visibility, dynamic business response and continuous business process improvement Delivering Operational Responsiveness with Responsive Process Management • Visibility, Sense and Respond, Continuous Process Improvement • Ability to respond and apply corrective actions • Anticipate what WILL happen in your business, not react to what HAS happened • Continually improve the business processes without disrupting existing infrastructure ResponsiveProcess Management Enterprise Business Solutions

  12. Achieving Operational Responsiveness Through Responsive Process Management BusinessTransactionManagement BusinessEventProcessing BusinessProcessManagement Converging capabilities to create Responsive Process Management

  13. Achieving Operational Responsiveness Through Responsive Process Management Progress Responsive Process Management

  14. Business Transaction Assurance -Ensure the Success of Every Transaction 5 – Repair andResend Transaction Fails 1 – Failure Detection 4 – MessageCompare / Contrast 2 – Root-Cause Analysis 3 – Message Captured

  15. Business Event Processing - Optimize Your Business in Real-time What is happening now? (Business` Event Processing) Event Streams time 1 2 3 4 5 6 7 8 9 Business Event Processing – acts on data in motion “When 2 or more call exceptions occur during a 1 minute period, send an alert.”

  16. GamingSurveillance Fraud Detection Transport & Logistics ManufacturingProcessMonitoring Energy Grid Monitoring Telco Revenue Assurance Real-time Risk Market Surveillance Cross-asset Trading Smart Order Routing Market Aggregation Real-time Pricing Algorithmic Trading Business Event Processing Adoption

  17. Why Progress Chose Savvion • All business-centric BPM capabilities in one – deploy at departmental AND enterprise levels • Event-centric • Vertical industry solutions and accelerators • Breadth of capabilities – including BRMS, DMS, and analytics • Rich history of innovation A trail-blazer and industry leader creating & delivering comprehensive enterprise BPM

  18. Key Values of Business Process Management Achieving all of the above with low TCO through standard, open, reliable technologies and ease of use.

  19. Financial Services Example Processes Implemented Example Customers Loan Servicing Non Std Trades New Acct Setup Loan Origination Month End Close AML, SARBOX, etc Compliance Mgmt Agent & Broker On-boarding Client & Merchant On-boarding Back Office – trade validation & clearing

  20. Telecommunications Example Processes Implemented Example Customers Reverse Logistics Number Portability Rate Change Process Order to Provisioning Cell Site Construction

  21. Manufacturing Example Processes Implemented Example Customers Warranty Mgmt Returns Process Capacity Planning Supply Chain Mgmt Engineering Change Non-Std Deal Approval Order Mgmt & Fulfillment New Product Introduction

  22. Key Components of Savvion BPM Suite Process Modeler BPM Portal BPM Studio BPM Server Process Asset Manager BusinessExpert BRMS DMS

  23. Bundled Order Process

  24. Running Simulations on Process

  25. User Task List – Where’s my work?

  26. Forms are dynamically generated in Portal

  27. Achieving Operational Responsivenesswith Responsive Information Management Responsive Information Management • Enterprise information is fragmented • It is critical to maintain process performance • Responsive process requires the Right Information, in the Right Form, at the Right Time Driving Operational Responsiveness by delivering the fastest, most flexible data access and integration platform for unifying, delivering, and exchanging enterprise information Enterprise DataSolutions

  28. Billing System Business Processes Consumer Application WebPortal BusinessApplications CRM ERP TradingPartners Real Time Consolidated Flexible Enterprises Need a Responsive Information Management Solution Information Access, Integration and Delivery IndustryStandards Cloud Data Mainframe XML / Web Services BusinessApplications RDBMS

  29. Progress Enterprise Data Services Progress Data Exchange (DataXtend) Progress Data Virtualization Server • Leader in data exchange since 2007 • Model-based data transformation and enrichment • Industry-standard model support • Real-time data access, integration, and delivery • Virtually any data source and consuming application or service

  30. Delivering Operational Responsiveness with Responsive Business Applications Responsive Business Applications • Simplify creation of dynamic applications • Provide deployment flexibility for public and private clouds • Enhance our partners’ applications with new RPM tools Driving Operational Responsiveness by delivering the industry’s best business application development platforms with the fastest time-to-value Application DevelopmentPlatforms

  31. Progress Software Update Ken Wilner, Vice President of Technology E-mail: wilner@progress.com Blog: http://blogs.progress.com/openedge/ Twitter: Ken Wilner and progresssw Progress Communities: http://communities.progress.com

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