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eDispatches Service Overview

eDispatches Service Overview. Paid service that transmits messages to members Members can receive emergency calls on cell phone using: Voice Notification – also works with landlines Android/iPhone App that makes your phone operate similar to a voice pager with stored voice

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eDispatches Service Overview

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  1. eDispatches ServiceOverview • Paid service that transmits messages to members • Members can receive emergency calls on cell phone using: • Voice Notification – also works with landlines • Android/iPhone App that makes your phone operate similar to a voice pager with stored voice • Text Message Notification – responder calls a “hotline” to hear the message. • Priority Blast – messages delivered in seconds • CAD Relay System – messages delivered via secure email address from your CAD in 5-10 seconds

  2. eDispatches ServiceOverview • Sold as secondary notification system. • Approved by ESC3 Committee as an allowable 911 fee expenditure. • About the Company: • In business since 2004 with over 145,000 recipients • Staff of 11 of which 6 are full-time. Technical support M-F 9:00 am to 6:00 pm. Limited hours on Saturdays. • Several data centers with auxiliary power across the US for redundancy and fail-over protection. Monitored system.

  3. Detail of steps • Dispatcher receives emergency call and transmits the message to responders using paging system. • eDispatches records the message and begins member notification. Message is received on cell phone about a minute later. • As long as member is in cell range, they can receive all calls no matter where they are. • Transparent to Dispatcher – no extra steps required.

  4. How to get the service set up Dispatch (paging) frequency: 153.965 Paging TONES programmed : 847.5/787.5 Bathgate Fire 682.5/607.5 Cavalier Amb 682.5/787.5 Cavalier Fire 892.5/787.5 CAFS Fire 667.5/817.5 Crystal QR 667.5/772.5 Crystal Fire 667.5/592.5 Drayton Amb 667.5/757.5 Drayton Fire 862.5/667.5 Mountain QR 862.5/772.5 Mountain Fire 802.5/652.5 Neche QR 757.5/652.5 Neche Fire 652.5/607.5 Pembina Amb 652.5/832.5 Pembina Fire 592.5/652.5 County EM 817.5/667.5 St Thomas QR & Fire 682.5/592.5 Walhalla Amb 592.5/757.5 Walhalla Fire • You provide the company your paging frequency and paging tones. • Thirty day trial period for 10 recipients. Recipients can be changed regularly to allow multiple people to sample voice notification. • Paging tone samples:

  5. How to get the service set up Company programs your frequency and tones into a “detector” (a small computer). This is provided to a department at no extra expense. For every service over three, cost is $10/month per service. Company also sends you a scanner. Place in a good location. Alternately, the detector can be hardwired to voice logger, and the message is recorded from that.

  6. How to get the service set up Once company adds departments to the system, you receive login URL and create user ID and passsword. Enter member numbers and cell phone provider, and select department. Sub-Accounts can be set up so that each department can have their own login information. Sub-Accounts can call out their Priority Blasts with a special access code.

  7. Call Logs

  8. Pricing

  9. eDispatches Contact • Eric Troy, Vice President and Sales • (973) 453-5810 x5504 or erict@edispatches.com • Website: http://www.edispatches.com/ • Submit request for free trial: • http://www.edispatches.com/freetrial.php

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