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Quality Improvement Impact on Patients with Diabetes

Learn how quality improvement initiatives can positively impact patients with diabetes by putting them at the center of care.

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Quality Improvement Impact on Patients with Diabetes

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  1. How Quality Improvement can positively impact on patients with diabetesThursday 12th January 201712:30 – 13:30Starting shortly

  2. How Quality Improvement can positively impact on patients with diabetes(Putting patients at the centre of improvements in Diabetes care)

  3. WELCOME AND INTRODUCTIONS • Dr Bill Taylor, Joint Clinical Lead of the QI for Diabetes in Primary Care in Wales Programme, RCGP • Dr Joanna Bircher, Joint Clinical Lead of the QI for Diabetes in Primary Care in Wales Programme, RCGP • Paul Gimson, National Primary Care Programme Manager, 1000 Lives Improvement Service, Public Health Wales • Lesley Surman, Patient Participation Expert • David Roberts, Patient Representative, Diabetes UK

  4. THE QUALITY IMPROVEMENT WHEEL

  5. PATIENT EXPERIENCE OF CARE

  6. HOW ARE PRACTICES INVOLVING THEIR PATIENTS IN IMPROVEMENT?

  7. USING PATIENT FEEDBACK

  8. PROCESS MAPPING

  9. PATIENTS CAN HELP YOU TO TEST OUT CHANGES

  10. WHY DO ‘CO-PRODUCTION’? • Public services cannot be ‘delivered’ because we are each directly involved in the processes of our own health, education, etc. • We are co-producers of the outcomes of public services. • Talking about health and education as if they can be delivered like pizzas undermines and undervalues citizen’s own responsibilities to the detriment of the whole enterprise Jake Chapman, System Failure

  11. What is co-production? • Co-production is a way of achieving better outcomes by sharing power and responsibility. • Co-production involves seeing people as assets and in charge of their own situation; most of us believe this but we do not always demonstrate it. • Co-production relies on a set of core principles and requires all participants to change the way they work.

  12. Some principles of co-production • Valuing the place we live and/or work; its nature and environment • Respecting and appreciating people; present and absent, past and future generations • Building on everyone’s strengths and interests • Developing peer-support networks • Equality, mutuality and reciprocity • Facilitation not intervention

  13. EXPERIENCE BASED CO-DESIGN

  14. A VISION FOR THE FUTURE

  15. HOW CAN PRACTICE GET HELP

  16. QI READY To register visit http://www.rcgp.org.uk/qi-ready To access resources today visit http://www.rcgp.org.uk/qi

  17. QUESTIONS

  18. Thank you for joining this RCGP QI webinar

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