Business Computing

1. Business Computing Presented by Kofi Kwarko Business Development Manager Ghana-India Kofi Annan ICT Centre of Excellence. Advance Information Technology Institute (AITI)

2. Shop • Factory • Transport • Secretarial • Handicraft • etc…

4. Business & Computing • Using a digital process to gather, transform, model, transmit across communication lines network cable b/w PCs, phone, TV, internet etc • Any activity that produces or offers goods and services to a customer can be considered as Business

5. Definition of Business Computing Industry definition • Any digitized process that facilitate the operations of any enterprise. • Computer-based systems used to achieve business objectives

6. Information Technology 3 Areas • IT 4 Administration • IT 4 Industry • IT 4 ?

7. Classification Which ones do you consider as business computing • B2B • B2G • B2C ? • C2C • G2C • G2B

8. ICTs Usage • It is no more the sole preserve of big corporations but a necessity for most business and a must for growth and partnership in the global economy

9. Essence Business Customer Value Profit Market presence

10. Computerization • Old rule: Information can appear in only one place at one timeTechnology: Database and networkingNew rule: Information can appear simultaneously in as many places as it is needed • Old rule: Only experts can perform complex workTechnology: Expert (or Sophisticated) SystemsNew rule: A generalist can do the work of an expert

11. Computerization • Old rule: Business must choose between centralization and decentralizationTechnology: Telecommunication networksNew rule: Business can simultaneously reap the benefits of centralization and decentralization • Old rule: Managers make all decisionsTechnology: Decision Support SystemsNew rule: Decision-making is part of everyone’s job

12. Computerization • Old rule: Field personnel need offices where they can receive, store, and transmit informationTechnology: Wireless data communication and portable computing devicesNew rule: Field personnel can be ‘connected’ anywhere, anytime • Old rule: The best contact with a potential buyer is personal contactTechnology: Multimedia, Interactive SystemsNew rule: The best contact with a potential buyer is effective contact at buyer’s convenience

13. Computerization • Old rule: You have to find out where things areTechnology: Automatic identification and tracking systems; Data Mining; Search EnginesNew rule: Things tell you where they are • Old rule: Plans get revised periodicallyTechnology: Real-time Monitoring System; High performance computingNew rule: Plans get revised instantaneously

14. Stages of Computerization • Business Process Automation • Business Process Improvement • Business Process Reengineering

15. Trend Cost/ efficiency quality Value innovation time customization

16. Trend Creation of New Business 2000 + ? Enterprise Strategy Enabling Front office Automating Back office 1960 Technology infusion

17. Sample Trend 2000 + ? ? OLAP Customer services inventory 1960 Technology infusion

18. Steps to Integrate Change management process to facilitate the introduction of new technologies Technologies necessary to support the systems System to capture and provide the information Information required to drive and facilitate the business function Understand the business functions or goal of the business

19. What to Know • Business is business Critical Success Factors Strategic Business Objectives ICT Application Business Process Performance Indicator • ICT should be seen as an enabler and not the business

20. Factors - Ghana • Skilled personnel • Knowledge drivers (leaders) • Project managers • Appropriate & innovative technology • Infrastructure? • Funding • Solution track

21. Business Opportunity • Enormous • What is the medium which we can best utilized now?

22. Supplier SVGA screen (Japan) Supplier Software (India) Supplier motherboard (Malaysia) JIT Business Business (US) Client (Ghana) Finance (London) Assemble (Mauritius)

23. Success Knowledge creators or learning companies

24. Thank you