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DoIT Services Praveen Panchal Chief Information Officer Presented by Lou Perillo – Administrative Technology Support Services Bill Pangburn – Instructional Technology Support Services DEPARTMENT of INFORMATION TECHNOLOGY Office of Finance and Administration SVP Robert M. Pignatello

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DoIT Services

Praveen Panchal

Chief Information Officer

Presented by

Lou Perillo – Administrative Technology Support Services

Bill Pangburn – Instructional Technology Support Services

DEPARTMENT of INFORMATION TECHNOLOGY

Office of Finance and Administration

SVP Robert M. Pignatello


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DoITThe Department of Information Technology

Two main Offices

  • ATSS Administrative Technology Support Services

  • ITSS Instructional Technology Support Services

    Main Contact: Help Desk

  • Hours: See DoIT Homepage for Hours

  • Phone: 212-237-8200

  • Email: helpdesk@jjay.cuny.edu

  • Home Page: http://johnjay.jjay.cuny.edu/doit/

  • Suggestions &

  • Feedback doit@jjay.cuny.edu


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ATSS

Lou Perillo – Deputy Director

  • HelpDesk

  • Technical Support

  • User Support Services

  • Switchboard

  • Operations of the Department of Information Technology


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New Department Services/Notices

  • HelpDesk Call Processing System - for the answers to questions common for faculty, staff and students

  • Redesigning the DoIT Homepage

    • Check for DoIT Service notices and alerts

  • Technicians dispatched to classrooms

  • Online Request form for computers


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HELPDESK &TECHNICAL SUPPORT

Doug Toppin - Manager of Tech Support

  • Support 14,000 students and over 2,000 faculty and staff

  • 6 Technical Support Staff

  • 6 Helpdesk Representatives

  • Support approximately 1000 administrative computers and peripherals

  • Support Hardware, software, and Network related problems


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INTRANET

You can access the Intranet using your John Jay college email address and password at: http://doit.jjay.cuny.edu/intranet/

Gain Access to:

  • AVS (Audio Visual Services) Request Form

  • Online Equipment Request Form

  • Space Request form

  • Facilities Request Form

  • Critical Choice Information

  • And more


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NETWORKING

Joe Laub – Senior Network Manager

Networking is responsible for the underlying technological infrastructure of the college

  • Wireless

  • Anti-Spam

  • Internet Connection

  • Servers


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EMAIL

  • Hao Wang – email administrator

  • Coming Soon “MS Exchange Email for faculty and staff” (check our homepage for more information)

  • Global email for faculty and staff and Students approved by Institutional Advancement

  • Global email for students approved by - AVP Richard Saulnier


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TELECOMMUNICATIONS

Patrick (Chico) Alvarez - Manager

  • Phone Problems – Call the HelpDesk

  • New PBX

  • “Spell by Name Directory”

  • Global Voice Mail for emergencies only


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DoIT HOME PAGEhttp://johnjay.jjay.cuny.edu/doit/


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DoITThe Department of Information Technology

Two main Offices

  • ATSS Administrative Technical Support Services

  • ITSS Instructional Technical Support Services

  • Main Contact: Help Desk

  • Hours: See DoIT Homepage and Click on Helpdesk

  • Phone: 212-237-8200

  • Email: helpdesk@jjay.cuny.edu

  • Home Page: http://johnjay.jjay.cuny.edu/doit/

  • Suggestions &

  • Feedback doit@jjay.cuny.edu


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