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Human Relations

Human Relations. By Laura Portolese Dias. This work is licensed under the Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License.

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Human Relations

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  1. Human Relations By Laura Portolese Dias

  2. This work is licensed under the Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by-nc-sa/3.0/or send a letter to Creative Commons, 171 Second Street, Suite 300, San Francisco, California, 94105, USA

  3. Chapter 1 What Is Human Relations?

  4. Learning Objective Be able to define human relations. Discuss why human relations skills are necessary in your future workplace. Be able to explain the progression of human relations study.

  5. Why Human Relations? Human relations is defined as relations with or between people, particularly in a workplace or professional setting Advantages to positive human relations Disadvantages to negative human relations

  6. Organizational Benefits to Positive HR Organizational structures dependent upon people working together Use of teams Total person approach

  7. Evolution of Human Relations • Classical School of Management • Human relations was given little thought • Production and factory-like settings were the norm • Jobs were repetitive • Focus on efficiency • Frederick Taylor’s research • Fayol’s research

  8. Evolution of Human Relations • Behavioral School of Management • Unionization • Mayo’s research and Hawthorne effect • Management Science School • Statistical models to improve efficiency and productivity • Still a focus on the human relations aspect

  9. Human Relations, Technology and Globalization Communication and technology Need to work with more diverse groups of people Telecommuting

  10. Learning Objectives Be able to define personality and attitudes. Explain how your attitude and personality has an effect in the workplace.

  11. What Determines our Personality? • Personality - defined set of traits that can explain and/or predict behavior • Impacts our ability to relate • Nature or Nurture

  12. What Determines our Personality? • Value examples • Creativity • Discipline • Hard work • Happiness • Power • Success • Teamwork • Tolerance

  13. Attitudes • What affects our attitudes? • Environment • Individual experiences • Personality • Values • Attitudes can change over time • Improving your attitude

  14. Learning Objective Be able to explain influencers of perception which impact your ability to relate to others.

  15. Perception’s Effect Perception is the recognition and interpretation of sensory stimuli based on our memory. It is the way data is interpreted. Why does perception matter to human relations?

  16. Perception’s Effect • Things that can affect perception • Heredity • Needs • Peer group • Interests • Expectations

  17. Learning Objectives Be able to define and explain the importance of self-esteem in your career. Define and use the Johari window as a tool for self-discovery.

  18. Self-esteem, Self-image, and Projection • Definitions • Self-esteem • Self-image • Projection • How do these elements affect human relations?

  19. Self-esteem, Self-image, and Projection • Ways to improve self-confidence • Positive self talk • Take risks • Accomplish • Know strengths and weaknesses • Spend time with people who boost your self-esteem • The Johari window can be a good starting point to figuring out how people view you and how you view yourself

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