1 / 57

Ed 09 – October 2012

Alcatel-Lucent OpenTouch Suite for SMB , Q4 2012 - OmniPCX Office RCE 9.0. Ed 09 – October 2012. Moving forward with IP/SIP transformation SIP Trunking evolutions: Cope with Carriers network demands Support of IP DECT: Enable Full IP centric deployments

corbin
Download Presentation

Ed 09 – October 2012

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Alcatel-Lucent OpenTouch Suite for SMB, Q4 2012 - OmniPCX Office RCE 9.0 Ed 09 – October 2012

  2. Moving forward with IP/SIP transformation SIP Trunking evolutions: Cope with Carriers network demands Support of IP DECT: Enable Full IP centric deployments Extended SIP phones range: Introduction of 8002 / 8012 phones Enriching Customer Experience My IC Phone: Strengthen ‘White collar’ positioning My IC Social Networks: Outlook enabler for Social networks My IC Web for Office: Support of Call control Groupware facilities: Manager-Assistant & Team supervision Automatic Call Distribution: Smart call routing capabilities OXO RCE 9.0 Value proposition and Marketing messages

  3. What’s new in RCE 9.0 • MY IC Phone family • Desktop 8082 My IC Phone: R260 • Support of Video point to point • Manager Assistant function • Extended range: • 8002 / 8012 phones * • Social Networking • My IC Social Networks • Mobility • Support of IP DECT Access Point (4080 IP DECT AP) • Call control on My IC Web for Office (*) Commercial availability for 8002/12 sets will be in 1Q13

  4. New Core Business features • Manager Assistant configurations • Groupware facilities (Supervision) • Automatic Call Distribution: Smart Call routing capabilities • Serviceability: OXO as an NTP client • Continous SIP Trunking evolutions • Cope with Carriers demands • Early media control • Usage of G711 codec for Music on Hold • Fax over IP: Support of CNG tone • User identity registration What’s new in RCE 9.0 (cont.)

  5. RCE 9.0 Detailed Content

  6. 8082 My IC Phone R260 Major enhancements New features: Video Telephony P2P with USB camera Manager Assistant configuration (R9.0) Support of shortcut buttons User interface & Ergonomic improvements Serviceability Quicker start up on SW upgrade

  7. Video call Principles Video support requires My IC Phone-2 • Using the Logitech HD Pro BC920 USB camera • Receives H264 SD streams (max 720x576) • Between two My IC phones max resolution is 640x360 Support of peer to peer video call • Between My IC Phones-2 or with any generic SIP phone video enabled • Local and external calls (SIP trunk) • Between My IC Phone-2 and a SIP video door phone Video call • Controlled by feature right (disabled by default) • Requires to enable RTP direct and Codec pass-through settings

  8. Video call My IC Phone video telephony key features Video escalation by tapping photo Video negotiation ongoing Video started in 2/3 mode with PiP

  9. Video call Door Phone Use case SIP SIP Video RTP Audio Linkcom Slim IP Video Door Phone All door phones must have the same door phone name (by default ‘Doorcam’) My IC Phone identifies an incoming door phone call using the single door phone name Open the door latch by pressing the Softkey ‘Opendoor’ in the bottom banner

  10. RCE 9.0 Detailed Content

  11. 8002 / 8012 phonesProduct description Plug & Phone No Customization • Led: • Blue colour upon incoming call { Comfort handset } { Cancel } • Navigator: • OK, Up & Down { Home } { Voice message } • Audio keys: • Mute, -, +, Hands free

  12. SIP telephony (Key features) • Make call: block dialling, collective speed dial, local directory • Dial by name - UDA • Terminal call log (Incoming, Outgoing, Missed - history of at most the 25 last calls of each type) • CLIP - CNIP • CLIR: on user request (on call basis) or by system setting (all calls) • COLP – CONP • COLR -CONR • Call reject • Call deflect • Hold/Retrieve, Enquiry, Broker call • Automatic answer, interphony (via user setting) • Transfer in conversation, ringing, waiting • Three party conference (local on terminal) • Call pickup • Call forward (activated by feature code at the call server level) • DTMF transparency (RFC 2833) • Voice mail box (MWI) Management of up to 2 simultaneous calls (1 in conversation, 1 on hold) Can be a member of hunting, pickup, broadcast, ACD and multi-set groups Can benefit from My IC Office Web companion* Can be monitored by CTI/CSTA and PIMphony applications Terminal SW binary download, upgrade by OXO (Http) Configuration files automatically downloaded at initial setup (Https) Support of up to 19 languages 8002 / 8012 phonesFeature set Plug & Phone (*) Features in conversation are not available yet

  13. RCE 9.0 Detailed Content

  14. User Experience Groupware facilities Benefits Allows a user to pick up colleagues calls by monitoring them Single and multiple users call monitoring & notification are provided Applicability Supervised devices (any type) Supervisor devices 8082, 80xx 4068-38-28 4068-3x-2x SIP 4039-29 My IC Mobiles, DECT ……

  15. User Experience Groupware facilities How does it work ? Creation of a Groupware Supervision toggle key (UPK*) on the supervisor device OFF: Feature disabled ON: Supervisor monitors the calls of the user (s) associated to the GS key By default all direct, individual local and public calls including Agent calls can be monitored Audio notification via a tone: in Idle state two beeps played during the whole call notification otherwise one beep Visual notification GS key is blinking A temporary (5s) pop up window displays calling & called parties identity Multiple monitored calls are queued and presented in sequence During notification, pressing the GS key opens an applet which enables to answer the chosen monitored call (s) Select the queued call you wish to answer using the navigator right & left Pressing GS key GS key is blinking (*) UPK stands for User Programmable Key

  16. User Experience Manager Assistant facilities Benefits Dedicated communication services serving the Manager - Assistant relationship Configurations bundling one Manager and one Assistant are supported Applicability Manager Assistant 8082 4068-38-28 4068-38-28 4039-29 4039-29

  17. User Experience Manager Assistant facilities How does it work ? M/A relationship relies fully on the OmniPCX Office existing facilities It is enriched with the M/A Supervision function allowing to monitor Managers calls One Manager - One Assistant configurations are provided Manager Assistant 8082 4068-3x-2x Direct call key with BLF Managers call screening key Managers call monitoring key M/Acall key Use case 1: • Manager Assistant application (Preview mode) allows to change the delegation mode (Mode button): • Off, default mode, manager receives his calls • Manager gets his calls, assistant monitors them • Manager is fully screened, only assistant gets calls

  18. User Experience Manager Assistant facilities How does it work ? M/A relationship relies fully on the OmniPCX Office existing facilities It is enriched with the M/A Supervision function allowing to monitor Managers calls One Manager - One Assistant configurations are provided Manager Assistant 4068-3x-2x 4068-3x-2x M/Acall key M/Acall key Use case 2:

  19. RCE 9.0 Detailed Content

  20. My IC Social Networks My IC Social Networks Customer / Market expectations we need to address • Integration with Microsoft (Outlook, Exchange, Active Directory) • Federation of user directories (Corporate, PBX, Local, Hosted..) • Interaction with existing Social networks (MSN, Yahoo, Skype, Facebook ..) • Federation of Presence information (Social networks, Calendars, PBX..) • Federate services into one single user experience (email, IM, Voice, Video, SMS, Fax..) • Enrich the user’s most popular tool - Outlook - with communication services • Outlook as the unique UC interface for your global communication needs

  21. My IC Social Networks Positioning • My IC Social Networks fits perfectly in OTS* for SMB portfolio complementing it with a fully integrated Outlook plug-in • My IC Social Networks targets Outlook users interacting with social networks • My IC Social Networks is sold via the SMB catalogue (GCC) • SW licence per 1 user • My IC Social Networks look & feel complies with ‘My IC’ visual identity • My IC Social Networks relies on OXO native TAPI 2.0 interface ** (No separate server) (*) OTS stands for OpenTouch Suite … for SMB (**) Max Up to 25 users, beyond TAPI 2.1 Server is required

  22. My IC Social Networks Topology Outlook User + Remote connection is supported as well using a VPN Any other type of phone can be associated as well* Company LAN OmniPCX Office RCE 9.0onwards 8082 My IC Phone (*) There might be restrictions with SIP phones, refer detailed feature list

  23. ‘My IC’ Visual identity (name, icons) My IC Social Networks User interface No Customization

  24. Prime contacts list - Always on Missing calls list (Click to call) Contact search in prime contacts list Add contact by selecting the source directory (Corporate, OXO, Outlook, Social networks) Federated Presence of prime contacts, both internal or external Current call window Dial box My current Presence status Help My IC Social Networks Main panel: Prime contacts list

  25. My IC Social Networks Features overview (2)

  26. OmniPCX My IC Social Networks Features overview (3)

  27. Skype Presence MSN Presence FacebookPresence Telephony Presence (OXO) My IC Social Networks Features overview (4) Combined Telephony presence and Calendar mining Calendar mining Yahoo! Presence

  28. Email this caller Launch IM while in conversation Click to SMS Schedule a call back reminder My IC Social Networks Features overview (7)

  29. My IC Social Networks Features overview (12) Press Ctrl key + Right click on the selected number (here in a Web page) Operating mode is customizable

  30. My IC Social Networks R3.0 ALE differentiating and exclusive services • Facebook integration • Offline Mode • ‘My IC’ family visual identity • One stop shopping

  31. My IC Social Networks R3.0 Compatibility rules Operating system • Windows XP Professional SP3 • Windows Vista SP2 Business, Ultimate or Enterprise (32 / 64 bits) • Windows 7 Professional, Ultimate or Enterprise (32 / 64 bits) MS Outlook: • 2003, 2007, 2010 (32bits) • 64bits version (On roadmap) Social networks • Skype • Windows Live Messenger • Yahoo! • Facebook OmniPCX Office R9.0 onwards Support of 9 languages: • French, English, German, Italian, Dutch, Spanish, Russian, Portuguese and Chinese (traditional)

  32. My IC Social Networks The most suited UC solution for SMB An Outlook plug in – Always on My IC Social Networks Top 9 Key selling points • Outlook as the unique UC interface for all your communications (including PBX services) • Integration with Microsoft (Outlook, Exchange, Active Directory) • Federation of user’s directories: Corporate, PBX, Local, Hosted • Interaction with existing Social Networks (MSN, Yahoo, Skype, Facebook, Linkedin …) • Federation of Presence information (Social networks, Calendar mining, PBX) • Integrated services into one single user experience (email, IM, Voice, Video, SMS ..) • Easy to deploy - No separate server (Minimize CAPEX and TCO) • One stop shopping - Simple licensing model • Any type of user/phone can benefit from My IC Social Networks

  33. OXO RCE 9.0 -Overall My IC positioning Items listed in blue are NEW in R9.0

  34. New User experience & MobilityMy IC Web for Office (My Web Companion) Expand the row by clicking on it Incoming call window pop up * (*) Features in conversation are not available yet for SIP phones

  35. RCE 9.0 Detailed Content

  36. Smart Call Routing What is it used for ? • Advanced call routing capabilities to address Customer specific or vertical needs • Typical Use cases • ‘Client code’ based call routing (e.g lawyers ….) • ‘Day time - closing time’ based call routing (e.gpeople on call) • Optional, independent software module • Fully embedded, managed by OMC • Easy to setup and to use • SW license controlled • Runs standalone or can complement ACD engine

  37. Smart Call Routing Standalone mode Call log SCR Planning(x10) Opening target Client code Routing table(rules) Closing target Incoming call MLAA External destination Standard User/group Requires only the SCR SW license

  38. Smart Call Routing Extended ACD call routing Call log SCR Planning(x10) Opening target Client code Routing table(rules) Closing target Incoming call ACD groups MLAA External destination Standard User/group Requires SCR & CC SW licenses

  39. RCE 9.0 Detailed Content

  40. OXO RCE 9.0 IP DECT Ensure continuity of DECT business offer on the steadily growing Enterprise IP market • Use of existing IP cabling • Reliability & quality of experience of DECT on site mobility Ease the deployment of IP DECT infrastructures Support third party GAP compliant handsets SW license controlled • SW licences per 1 & 10 users

  41. Generic TDM DECT / IP DECT solutions Pros & Cons

  42. OXO RCE 9.0 IP DECT solution 4080 IP-DECT AP ALU DECT handsets LAN OXO RCE R9.0 ALU DECT handsets 4080 IP-DECT AP 4080 IP-DECT AP ALU DECT handsets Pros: • Fully integrated with OXO environment including ALU DECT handsets • Full capacity on Compact Edition • High density of calls per AP • Single point of management • Easy deployment Benefit: • Full IP centric deployment Supported topologies: • DECT APs must be in the same cluster (handover domains) • Separated clusters part of the same subnet are allowed without handover !

  43. OXO RCE 9.0 IP DECT key elements IP DECT handsets are handled as SIP devices DECT GAP Protocol only Administrator OMC 8232 DECT SIP 500 DECT • DHCP Server • TFTP Server • (DAP configuration file) • SIP Proxy / Registrar • Supervision of DAPs • Collect data from DAPs • OXO configuration • DAP configurator • IP DECT handset subscription OXO RCE R9.0 SIP registrar Third-party DECT * (GAP mode ) 4080 IP-DECT AP (*) Third party GAP handsets are not identified (like ALU sets), they are seen as generic IP DECT handsets

  44. OXO RCE R9DECT infrastructure compatibility OR LAN SIP • IBS and IP DECT can not coexist • The first base station plugged will automatically set the type of infrastructure • Or when the first handset is created in OMC, the administrator will be asked to select the type of infrastructure as shown • Once the DECT solution is set, only related access points (IBS or IP DECT) will be accepted 4080 IP DECT AP GAP IP DECT OXO RCE R9.0 onwards UA 4070 (IBS) MR 400 500 DECT AGAP GAP Omni Touch 8232

  45. OXO RCE 9.0 4080 IP DECT Access Point • Deployment: • 4080 IP-DECT site survey kit • 4080 IP-DECT tripod

  46. OXO RCE 9.0 4080 IP DECT Access Point • Indoor use: • 4080 IP-DECT AP with integrated antennas • 4080 IP-DECT AP external antennas • 4080 IP-DECT 8dBi Gain antennaPolarization: dual linear, ±45° slant • Outdoor use: • 4080 IP-DECT Outdoor box, the outdoor box can contain either: IP-DECT AP with external antennaswith 8dBi gain antenna or other external gain antenna (see accessories list) IP-DECT AP with integrated antennas

  47. 4080 IP DECT Access Point Feature summary 2/4

  48. 4080 IP DECT Access Point Feature summary 3/4

  49. 4080 IP DECT Access Point Feature summary 4/4

More Related