Peggy Simpson – Director, Learning and Development Solutions

1. Elsevier MC Strategies Administrator Roundtable Getting the Most from Your eLearning Program Peggy Simpson– Director, Learning and Development Solutions 06/17/2010 www.mcstrategies.com

2. Discussion • Defining Program Objectives • Gaining Acceptance • Expanding your Program • Let the tools work for you

3. Defining Program Objectives • What are the Important Initiatives? • Compliance • EHR or other System Training • Licensing and Certification • HIPAA • Coding and Revenue Cycle • How Do You Want to Organize? • Centralized program • Decentralized program • Define Responsibilities • Administrators • Managers • Learners

4. Determine Goals • You will no doubt have several goals for your learning program • Goals will change over time • Determine most important initiatives first and plan for your program • What are the Important Initiatives? • Compliance – training large numbers with consistent standard • EHR or other System Training – mandatory training from 3rd party • Licensing and Certification – recurring • Coding and Revenue Cycle – focused departmental training first • Goals will help keep you focused on the right plan • Goals will help you define responsibilities • Goals will help you know when you succeed

5. Organization is Key Two Roles are a Must • Assign a Program Coordinator or Chief Learning Officer • Program Champion • Measures Results • Promotes Adoption • Administrative Leader • Familiar with organizational goals • Good communicator • Assign a System Administrator • Single contact for system configuration • Works closely with Program Coordinator • Technology familiar • Analytical • Good communicator

6. Organization is Key • Decide How to Administer the Program • Centralized Management • De-Centralized Management • Blended Management – centralized for some training, decentralized for others • Re-evaluate your program needs over time • Evolve management approach as program expands

7. Organization is Key Centralized program manage learning assignments from a central area Advantages: • Minimal Administrator Training required • Communications controlled from a single source • Fewer mis-steps in assignments Disadvantages: • Will require a full time person(s) • User engagement more difficult – system feels forced • More difficult to engage training for all needs

8. Organization is Key Decentralized program distribute assignment management across multiple administrators or managers Advantages: • Bring system responsibility closer to departmental activities • Allows for flexibility across departments • Fosters user engagement Disadvantages: • Requires more adherence to process to achieve standards • Requires more system administrator oversight • Communication challenges across those making assignments

9. Gaining Acceptance Participation must have value educationmust be part of the culture – worth doing • Promote the program – naming contest, team challenges • Communicate – recognize success, display progress • Offer interesting, relevant and new information • Get in their pockets – quick reference cards • Find local champions • Include participation in performance evaluations • Solicit feedback for improvements

10. Expanding your Program • Tap into organizational activities • Expanding services • Patient care topics • New improvement initiatives • Solicit needs from departments • New equipment or systems • Changing practices • ‘Advertise’ services to the organization • Offer self-improvement courses in addition to organizational • Solicit local authors – informal  formal learning • Measure the impact of learning on performance, patient safety, revenue/costs, and organizational goals

11. Let the System Help You • Announcements • Practice Changes • Communication – news, new initiatives, organizational announcements • Discussions • Collaboration • Create new content • Submit learning needs • Discuss application of learning to the unit • Document team meetings • Self-enrollment • Offer personal development and other course ware • References • Use the references section to link to popular sites