The Progress of the NGOSS initiative towards simpler integrated management

1. The Progress of the NGOSS initiative towards simpler integrated management Martin Creaner Vice President & CTO TeleManagement Forum September 2002

2. Worldwide Consortium of ~400 Operators, Suppliers & Integrators • Focus on Automating Operational Management and Business Processes • By advancing available Technologies and Solutions within Global Communications Industry • We: • Provide Wealth of Industry Knowledge • Facilitate Agreements between Companies • Provide Opportunities for Experimentation & Co-operative Development

3. NGOSS • NGOSS is a multi-faceted program designed to produce an implementable OSS/BSS “framework” • The major elements of NGOSS are: • Business Process Model • Systems Framework • Platform Architecture • Shared Data Model • Compliance Program NGOSS Elements map to one another to form an end-to-end framework for OSS

4. System View Implementation View Model Validate Contract Interface NGOSS Knowledge Base Service Implementation Need Run Business View Run-Time View NGOSS Methodology Methodology – system of principles and procedures applied to a discipline

5. System View Implementation View Model Validate Contract Interface NGOSS Knowledge Base Service Implementation Need Run Business View Run-Time View NGOSS Methodology eTOM Methodology – system of principles and procedures applied to a discipline

6. Evolution of eTOM TMN Layers correspond with TOM horizontals TOM processes are captured in “FAB” area of eTOM Operations eTOM maps the NGOSS Business View

7. Customer Operations Strategy, Infrastructure & Product Operations Fulfillment Assurance Billing Strategy & Infrastructure Product Support & Commit Lifecycle Lifecycle Readiness Management Management Marketing & Offer Management Customer Relationship Management Service Management & Operations Service Development & Management Resource Development & Management Resource Management & Operations (Application, Computing and Network) (Application, Computing and Network) Supplier/Partner Relationship Management Supply Chain Development & Management Enterprise Management Strategic & Brand Management, Stakeholder & External Disaster Recovery, Enterprise Market Research & Relations Management Security & Fraud Planning Advertising Management Research & Financial & Asset Human Resources Enterprise Quality Development, Management Management Management, Process & IT Technology Planning & Architecture Acquisition NGOSS Business Map

8. Marketing Strategy & Policy Product & Offer Portfolio Strategy, Policy & Planning Product & Offer Business Planning & Commitment EnterpriseQuality Management Advertising eTOM - The Level 2 Processes eTOM GB921a approved and sub teams working towards updates of GB921 in time for Vegas Level 1 Horizontal Grouping External Entity Level 2 Process Element Level 1 Vertical Grouping Customer Operations Strategy, Infrastructure and Product Infrastructure Lifecycle Mgmt Product Lifecycle Mgmt Operations Support & Readiness Fulfillment Assurance Billing Strategy & Commit Customer Interface Management Marketing and Offer Management Customer Relationship Management Product & Offer Portfolio Capability Delivery CRM Operations Readiness CRM Operations Support & Process Management Product Development & Retirement Marketing Communications & Promotion Marketing Capability Delivery Selling Billing & Collections Management Customer QoS / SLA Management Problem Handling Marketing Fulfillment Response Order Handling Product, Marketing & Customer Performance Assessment Sales & Channel Management Sales & Channel Development CRM Capability Delivery Retention and Loyalty Service Management & Operations Service Development & Management Service Management & Operations Readiness Service & Operations Capability Delivery Service Problem Management Service & Specific Instance Rating Service Quality Analysis, Action & Reporting Service Configuration & Activation SM&O Support & Process Management Service Performance Assessment Service Strategy & Policy Service Planning & Commitment Service Development & Retirement Resource Management & Operations Resource Development & Management Resource & Technology Plan & Commitment Resource Management & Operations Readiness Resource Data Collection, Analysis & Control Resource Problem Management Resource & Operations Capability Delivery Resource Provisioning & Allocation to Service Instance Resource Performance Assessment Resource & Technology Strategy & Policy RM&O Support & Process Management Resource Restoration Resource Development Supply Chain Development & Management Supplier/Partner Relationship Management S/P Purchase Order Management S/P Problem Reporting & Management S/P Performance Management S/P Settlements & Billing Management S/P Buying S/P Relationship Management Operations Readiness Supply Chain Development & Change Management Supply Chain Performance Assessment S/PRM Operations Support & Process Management Supply Chain Planning & Commitment Supply Chain Capability Availability Supply Chain Strategy & Policy Supplier/Partner Interface Management Enterprise Management Enterprise Quality Mgmt, Process & IT Planning & Arch. Strategic & Enterprise Planning Brand Management, Market Research & Advertising Research & Development & Technology Acquisition Process Arch. Management & Support Info Systems Strategy & Planning Market Research & Analysis Strategic & Business Planning Group Enterprise Management Enterprise Architecture Planning Brand Management Business Development Knowledge Management Technology Acquisition Research & Development Financial & Asset Management Human Resources Management Disaster Recovery, Security & Fraud Management Stakeholder & External Relations Management Disaster Recovery & Contingency Planning PR & Comm. Relations Management Employee& Labor Relations Shareholder Relations Management Workforce Development Real Estate Management Procurement Management HR Policies & Practices Workforce Strategy Security Management Fraud Management Regulatory Management Legal Management Financial Management

9. System View Implementation View Model Validate Contract Interface NGOSS Knowledge Base Service Implementation Need Run Business View Run-Time View SIM NGOSS Methodology Methodology – system of principles and procedures applied to a discipline

10. Sales/Marketing Business Management Business Planning Contact and Sales Force Admin. Prospect Mgmt. Forecasting & Supply Chain Mgt. Market Intelligence Provider Analysis Opportunities Generic Business Mgt. Campaign Formulation Industry Compliance Technology Planning Sales Admin/Analysis Competitor Analysis Invoice Customer Customer Data Invoice Formatting and Distribution Invoice Disputes and Adjustments Administration Customer Relationship Mgmt. Customer SLA/QoS Collection Management Accounts Receivable Admin. Performance Analysis Customer Order Handling Customer SLA/QoS Invoice Data Collection Invoice Calculation Management Product Product Product Instance Performance Analysis Product Instance Usage Analysis Portfolio Product Type Creation Product Instance Design Product Product Type Product Type Offering Instance Product Instance Trouble Administration Product Instance Service Testing Lifecycle Lifecycle Technology Performance Technology Performance Network Service Technology Network/Service Network Service Coordinator Analysis Management Control Trouble Administration Technology Fault Technology Technology Planning and Network Service Planning Collection Usage Collection Installation Network Service Network Service Manager Fault Analysis Technology Logical Technology Performance Monitoring Technology Fault Analysis Network Service Testing Network Designer Network Service Network Service Technology Provisioning Performance Technology Fault Technology testing Usage Aggregation Element Manager Analysis Correction Equipment Equip. Planning and Work Installation Workforce Equipment Systems Equipment Physical Network Management Manager Manager Systems Integration Map (SIM GB914) available and new project charter being prepared NGOSS System Map

11. System View Implementation View Model Validate Contract Interface NGOSS Knowledge Base Service Implementation Need Run Business View Run-Time View Red Team underway addressing Contract Specification, Behavior & Control, Security, Metamodel and Distribution Services aspects of the Architecture. Major deliverables scheduled for TMW Las Vegas 2002 NGOSS Methodology Methodology – system of principles and procedures applied to a discipline

12. System View Implementation View Model Validate Contract Interface NGOSS Knowledge Base Service Implementation Need Run Business View Run-Time View Shared Information/Data Modeling team (SID) has been released as document number GB922. NGOSS Methodology Methodology – system of principles and procedures applied to a discipline

13. What Is SID The SID is an organized collection of business and system entity definitions and UML models that • Provide a common information/data language • Depict the relationships among the entities • Provide a set of management abstractions

14. System View Implementation View Model Validate Contract Interface NGOSS Knowledge Base Service Implementation Need Run Business View Run-Time View NGOSS Methodology NGOSS Complience TMF 050 and TMF 050a have been produced and are available for member comment. Methodology – system of principles and procedures applied to a discipline

15. Testing Strategy (TMF050) Testing Information Requirements (TMF050A) (Technology Neutral) Technology Specific Testing Implementation (TMF050B, C, D…) (Technology Specific) Compliance Program Documents (TMF 50, 50A) • TMF 050 provides • Business justification • Current business scope • Testing components expected • Testing strategy/principles • Available as member evaluation

16. Testing Strategy (TMF050) Testing Information Requirements (TMF050A) (Technology Neutral) Technology Specific Testing Implementation (TMF050B, C, D…) (Technology Specific) Compliance Program Documents (TMF 50, 50A) • TMF 050A provides • Information model • Test classification • Test cases • XML schemas • Available as member evaluation Testing Information Requirements (TMF050A) (Technology Neutral) Technology Specific Testing Implementation (TMF050B, C, D…) (Technology Specific) • TMF 050B, C, D… are under construction

17. System View Implementation View Model Validate Contract Interface NGOSS Knowledge Base Service Implementation Need Run Business View Run-Time View Red Team SIM NGOSS Methodology SID NGOSS Complience eTOM Methodology – system of principles and procedures applied to a discipline

18. Summary • The NGOSS teams have made significant progress over the past 18 months. • Major challenge going forward include • completion of a number of the working areas • promote tight end to end linkage • To influence this work …. get involved!!