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MISO Business Plan: Enhanced Reliability, Customer Service & Market Implementation

This article discusses the Midwest ISO's business plan, lessons learned, enhanced reliability efforts, joint operating agreement, outreach activities, and an update on the Midwest market. It outlines the steps taken to improve reliability, provide proactive customer service, and successfully implement the market.

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MISO Business Plan: Enhanced Reliability, Customer Service & Market Implementation

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  1. MISO Business Plan: Enhanced Reliability, Customer Service & Market Implementation James P. Torgerson, President & CEO Midwest ISO December 17, 2003

  2. Topics for Discussion • Midwest ISO – A Brief Introduction • MISO Business Plan • Lessons Learned • Improved Reliability • Joint Operating Agreement • Outreach • Midwest Market Update

  3. Midwest ISO Service Territory,with planned expansion Midwest ISO – A Brief Introduction • The Midwest ISO is an independent, non-profit entity that monitors the transmission grid of high voltage electricity across much of the Midwest. • Operational since December 15, 2001 • 35 Control Areas • 23 Transmission Owners • Two Centers • Carmel, IN • St. Paul, MN • One Reliability Region 3

  4. MISO Business Plan Enhanced Reliability • Meet or exceed expectations • Regain customer trust in reliability function Customer Service • Be pro-active • Listen • Respond promptly • Carry out responsibilities timely Market implementation • Communicate benefits of markets • Flawless schedule implementation • Thorough trials & testing

  5. Lessons Learned • The events of August 14th have raised the bar and renewed our focus on reliability • We are applying lessons learned from an unfortunate situation as we move forward • We are aggressively implementing robust reliability tools on an accelerated schedule • Restoring public confidence is critical 5

  6. Improving Reliability – What We’ve Done Since August 14 Reviewed operations with Control Areas State Estimator – Began Implementation of Enhancements Added 15,000 data points to MISO model Flowgate monitoring Tool Added 217 additional Flowgates Alarming All real-time voltages and MW flows vs. limits 100 k and above Control Room Enhancements Real-Time overview displays in MISO Control Room greatly enhanced Increased staffing and bolstered training of Control Room personnel

  7. Improving Reliability – Upcoming Activities Reliability Staff Expansion * Provide additional Reliability Coordinators * Provide shift supervisors * Hire new Executive Director for St. Paul Office Enhanced Voice Communication System * Installation of new Turret Phone System in Control Center during 1st quarter 2004 Comprehensive Operator Training Program     * Simulator Training * Cross-Training with Control Areas

  8. Joint Operating Agreement With PJM • Mutual Data and Communication Exchange • Complementary System Processes • Coordinated System Congestion Management • Coordinated System Planning • Arrangements with other entities bordering MISO

  9. Outreach • Increase external awareness • Collaborative effort for Market tariff • Support stakeholder readiness for markets • Continuous input from Organization of MISO States • Taking a leadership role among RTOs/ISOs in evaluating strengths and weaknesses and training operators

  10. Midwest Market Update • December 2004–Market launch * March 2004 – Initiate Trials * March 2004 – Tariff filing * August 2004 – Parallel operations * October 2004 – Final Trials

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