Exceptional Customer Service. A real world application to customer service in your business environment. Introductions. What is this seminar about? This seminar is composed of three main sections: A definition of customer service and what it means to be customer-centered.
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Exceptional Customer Service
A real world application to customer service in your business environment
10:00 Session 1
Introductions, What does it meant to be customer-centered and why is customer service important?
11:00 Tea break
11:15 Session 2
5 keys to Exceptional Customer Service
1:30 Session 3
Applying these concepts to your customers.
3:00 Session 4
Training the trainers: how you can create a culture of Exceptional Customer Service.
5 Keys to Exceptional Customer Service
Applying These Concepts to Your Business
5 Things Tourists Don’t Like
Not having correct change
Being stared at
5 Things That Will Bring Tourists Back
Bring the bill
Sending food back
Having proper change
What to do if you are ever tipped?
Training the Trainerssession 4
How you can create a culture of Exceptional Customer Service.