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Matt Fleming President

Work Process Management. Matt Fleming President. What is a Work Process?. Linked activities designed to produce an outcome (all work done in an Organization is part of a Process) ADLI (Approach, Deployment, Learning & Integration) Key Work Processes

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Matt Fleming President

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  1. Work Process Management Matt Fleming President

  2. What is a Work Process? Linked activities designed to produce an outcome (all work done in an Organization is part of a Process) • ADLI (Approach, Deployment, Learning & Integration) • Key Work Processes • Processes that Contribute to an Organization’s Core Competencies • Key Support Processes • Support the Organization’s Value-Creation Processes

  3. A Process to Manage Processes? • Process Governed by a Centralized Authority • Quality Management Systems (QMS) • Needs to be Systematic & Sustainable • Needs to be in Alignment with the Business • Have to be able to Measure the Results/Effectiveness of Processes • Results (Key Measures, Goals & Accountability) • Audits (ISO)

  4. Complicated made Simple • “If you can’t explain it to a six year old, you don’t understand it yourself” • Albert Einstein

  5. How to Manage Work Process • Design • Manage • Implement • Execute • Review • Improve • Innovate

  6. Design • Design Work Processes to meet Work Process Key Requirements (beware of “Loophole Hunters) • Stakeholder Key Requirements • Strategies (Company or Department) • Value Propositions • Core Competencies • Goals (Need Key Measures & Accountability) • Business Rules • Desired Output • Create Work Process Maps • Create Work Instructions/WIS

  7. Manage • Manage • Implement • Training & Integration • Execute • Performing Processes in Alignment with Standards • Review • Ensure Work Process Key Requirements are Met • Results (Key Measure Performance against Goals) • Improve (Performance Improvement System) • Corrective Action Report (CAR) • Opportunity for Improvement (OFI) • Process Stewardship – Keeping Processes in Alignment with Business’ Needs & Direction

  8. Innovate(Performance Improvement System) • Idea Development • Manage for Innovation • Idea Categorization &Prioritization • Idea Implementation • Strategic Plan (Company or Department) • Bucket List • CAR List (Non-Conformities) • OFI List (Opportunities for Improvement) • Suspense • Project Management Process

  9. The Difference BetweenImprove & Innovate • Improvement • Keeps Processes in Alignment with Business Needs & Direction • Part of Management • Requires Great Stewardship and Integration • CARs (Non-Conformities) – When a Process Fails to Meet its Work Process Key Requirements • Broken or Wrong (Right Today but Wrong Tomorrow) • OFIs (Opportunities for Improvement) – Incremental, Non-Strategic Changes Necessary for “Keeping Up” • Innovation • Strategically Important • Game-Changing • Have to Manage for Innovation

  10. Work Process Management Matt Fleming President

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