1 / 10

NORTHWEST BUSINESS LINK

NORTHWEST BUSINESS LINK. Peter Redford Northwest Business Link. Review of Business Link Services. Responsibility for BL devolved April 2005 Opportunity to improve alignment to RES Introduction of new national service definition in October 2005 Information, Diagnosis and Brokerage

chloe-levine
Download Presentation

NORTHWEST BUSINESS LINK

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. NORTHWEST BUSINESS LINK Peter Redford Northwest Business Link

  2. Review of Business Link Services • Responsibility for BL devolved April 2005 • Opportunity to improve alignment to RES • Introduction of new national service definition in October 2005 • Information, Diagnosis and Brokerage • Key changes to old business model

  3. Purpose of the Change • Address Business Link market position: • lack of awareness/understanding • confusion about service offering • Clarify role of Business Link: • Independence of brokerage service and service/product split • Consistency of core service across the region • Increase resources directed to front line service delivery • Improve efficiency and interaction, increased role for private sector partners

  4. NW Business Link Service SERVICE PRINCIPLES - Customer focus - Primary access point for integrated brokerage - Provide a free service with no charging or product/service delivery - Provide an impartial and independent service - Focus on IDB only and broker to public and private sector suppliers - Deliver a consistent, high quality, proactive service

  5. Service Operation

  6. Train to Gain Brokerage Service • Two types of service available to customers. • ONA undertaken – Identifies skills gaps • Fully brokered service - no delivery. • Providers - Contracted by the LSC, public and private sector • Focus on RES Sectors and ‘Hard to Reach’ employers • Funded, partly funded and full cost training provision

  7. Train to Gain ServiceOperation Large organisations +5,000 Employees National Employer Service Train to Gain Universal Service (L1) Targeted Service (L2) c 3,000 businesses Reactive service Proactive service All businesses up to 4,999 employees RES priority sectors and growth organisations All levels of training needs Hard to reach employers Proactive delivery In depth face to face ONA anddiagnostic Ongoing relationship management Re-engagement with the skills agenda • Front line delivery • Web, email, phone • Light touch diagnostic and brokerage • Problem solved at first contact or hand over to targeted service

  8. RES Priority Sectors • Biomedical • Food and Drink • Advanced Engineering • Energy and Environmental • Digital and Creative • Finance & Professional • Plus – Growth Companies key to Sub Regions

  9. Key Changes • Consistent regional service • RES sector focus – specialist expertise • Highly responsive • Service available seven days a week and early evening • Significant investment in knowledge platform • Streamlined service – focus on front line service delivery

  10. Summary • Clear direction for future service • BL position strengthened – Gateway to Business Support and skills • Focus on satisfying customer needs • Significant increase in economic payback for the Service • Business Link operated on business-led principles and organisation basis

More Related