Welcome to the Annual General Meeting 2007

1. Welcome to the Annual General Meeting 2007

2. Agenda • Welcome/apologies for absence • Confirmation of Minutes of 2006 AGM • Consideration of Council Members’ Report and Financial Statements 1/10/06 – 30/9/07 • Appointment of auditors • Announcement of new NIA Council

3. Welcome to the NIA Conference 2007

4. Agenda • Morning Session – 11.30 – 13.30 • Review of the Year Tony Hardiman • Future Plans Neil Marshall • Policy Perspective John Mason • Membership Services Bev Coombe • Insulation Health & Safety Nikki Burrows • Question Time • Lunch – 13.30 – 14.30

5. Agenda • Afternoon Session – 14.30 – 17.00 • External Speakers • Sponsors address Paul Varley (eaga) • Ministerial address Phil Woolas MP • CERT 2008-2011 Janet Miller (Defra) • Energy Efficiency 2008 & Beyond Russell Hamblin-Boone (ERA) • CERT:Implementation Charles Hargreaves (Ofgem) • Question Time

6. Review of the Year Tony Hardiman

7. Engage and support our members • Increase awareness of NIA and insulation amongst the general public • Gain a seat at the top tables and influence policy • Challenges Ahead

8. Future Plans Neil Marshall

9. Progress to date • Established a highly professional and respected trade association • Gained a seat at the top tables • Achieved major concessions in key areas of policy • Developed strong relationships/collaborative working • Increased and broadened our membership • Effectively engaged with members and put in place a strong communications framework • Leveraged significant funding support • Enhanced the professionalism and reputation of the industry

10. Building a reputation as • THE leading • trade association in our sector

11. Why do we need a 3 year business plan? • Proactive and forward thinking • Anticipate and adapt to changes in the market • Structure the organisation and activities to provide continued, relevant support for ALL of our members • Identify and exploit new business opportunities • Provide a secure base for the development of NIA and our members

12. The Plan • 3 Year Strategic Business Plan • reviewed annually • 1 year Operational Plan • Approved by Council – August 2007

13. Strategic Direction • Focus on insulation or move into new markets? • Short Term – focus on insulation • maximise opportunities and create supportive environment • develop plans to exploit new markets • Medium Term – investigate and analyse new markets • Expand into new areas of insulation? • Solid wall insulation - yes • Other - TBC following market analysis • Develop additional revenue streams? • To invest in additional membership services

14. Market Environment • 2008 - 11 • huge increase in insulation activity • downward pressure on price • not all companies able to access grant schemes • new Govt policies in new build and SME markets • development of Supplier Obligation post 2011 • introduction of Energy Performance Certificates • Post 2011 • all CWI and lofts to be completed by 2020 • roll out of solid wall insulation and micro generation • building regs zero carbon by 2016

15. What does this mean for us? • 2008 - 11 • huge increase in insulation activity and expansion • maintain customer confidence through professionalism and standards • downward pressure on price • build additional value into insulation • not all companies able to access grant schemes • broker engagement • identify alternative markets and products • new Govt policies in new build and SME markets • influence to our advantage • development of Supplier Obligation post 2011 • influence to protect/exploit and ensure a smooth delivery plan • introduction of Energy Performance Certificates • identify and develop opportunities

16. What does this mean for us? • Post 2011 • all CWI and lofts to be completed by 2020 • identify and develop opportunities for diversification • roll out of solid wall insulation and micro generation • influence Government policy • obtain support e.g. skills and training • building regs zero carbon by 2016 • influence policy and support members

17. Our Aim • To support our members in maximising business opportunities and developing their businesses whilst maintaining the professionalism of the industry

18. Objectives • To enable our members to operate more effectively, professionally and profitably, increasing the credibility of the association to make membership more desirable • To build the professionalism and image of the industry and awareness of the benefits and cost effectiveness of insulation amongst the public • To increase the influence of the insulation industry and position insulation as the key deliverable of the climate change and fuel poverty targets

19. Plus…………….. • To support our members through the transition of the insulation market • To identify and develop new markets and opportunities for members • To provide added value to members

20. 2007/8 Operational Plan

21. Key Deliverables • Positively influence the shape and outcome of key Government policies • Develop a range of new membership services • Investigate and exploit new products and markets • Maximise opportunities from EPC’s and other developments • Reinforce the professionalism of the industry amongst the public • Broker a national insulation awareness campaign

22. PR/Media Relations • Transform our media relations • key player/contact whose views are sought • 1st point of contact and trusted source for information • Increase awareness of NIA and the benefits of using NIA members • Target new markets • Reinforce the professionalism of the industry • Build the industry’s environmental credentials

23. Public Affairs • Consolidate relationships with Civil Servants • Build relations with key Parliamentarians • Ministers • Select Committees • Backbenchers • Other Parliamentarians with an interest in relevant policy areas. • Produce a robust evidence base to support arguments • Research papers, consultation responses and data • Collaborative working in key areas of policy

24. Access to core business services - provide cost savings/added benefits • Provide added value and staff benefits • Access to qualified advice and assistance to reduce legal and financial risks • Affinity deals to reduce purchasing costs • Generate additional income to reinvest in additional membership services Membership Services

25. Market Analysis and Development • Identify and create new business opportunities • Market analysis and information • SWI • SME • Develop and lobby for new and amended policies • SWI incentives/ESD • Build new relationships and collaborative working • AHIPP/DEA’s/FSB/PLA/estate agents/EPC’s 4 U • Assist members in exploiting new business opportunities • training/contacts/funding

26. Communications • Encourage and foster good working relations of all members of NIA and external bodies who work closely with our industry • Ensure members are kept fully up-to-date on all issues which will affect their businesses and the wider industry • Mediate between members and the public where there are any disagreements or misunderstandings • Work collaboratively in the development of a consistent set of messages promoting the benefits of insulation • Ensure the public view the insulation industry as a professional body

27. Review of the association ensure fit for purpose

28. C E R T

29. POLICY PERSPECTIVE John Mason Head of Policy and Communications

30. Our Approach • Evidence based policy development and influencing • Research Papers • Robust consultation responses • Detailed analysis on key issues • Consistency of message across industry • Working in partnership with other stakeholders • Private briefings for civil servants and parliamentarians

31. CERT – Policy Objectives • Industry Capacity • - ensured full confidence from Government that capacity to deliver doubled target • Smooth Transition • - unlimited carry over announced • - 300k extra jobs announced in Budget 2006 • - scores finalised earlier than ever before • - Minister would not agree to an uplift on measures • Size of Priority Group • - PG reduced from 47% to 40% • - 500k from PG to ATP • - PG Flexibility developed – can reduce PG to 35% • - 70 and over added to PG – extra 700k fillable CWI

32. CERT – Policy Objectives • Encourage Solid Wall Insulation • - included as part of the PG FO – must be to 0.5 watts per metre squared kelvin or less • - biomass removed from PG FO • - included in Market Transformation to 6% of target • - results in a 50% uplift for SWI • - given same uplift as other technologies • Carbon Savings • - loft insulation lifetime increased to 40 years • - lifetime savings retained over annual savings • - worked on getting the best savings possible for the industry

33. Supplier Obligation 2011-2020 • Annual carbon savings back on agenda! • Measure based approach vs Cap and Trade • Need to ensure all remaining CWI and LI completed • Need to protect insulation as most cost-effective measure • Technical solutions vs behavioural solutions • Need to separate out social obligation from carbon • Need for early certainty!

34. Current Objectives • Need to help prepare industry for when CWI completed • Continue to work to build SWI capacity • Open up SME and PRS sectors • Explore other markets which can be exploited • Work with members to realise potential of zero carbon new build agenda • Continue to push for a whole house approach • Work with Scheme Managers to deliver effective fuel poverty programmes • Change fuel poverty approach from individual to property • Continue to seek policy opportunities for our members…

35. MEMBERSHIP SERVICES UPDATE Bev Coombe Membership Services Manager

36. Local Forums • Quarterly meetings open to all members in six locations: • - North East • - North West & North Wales • - South East • - South West • - Scotland • - Northern Ireland • Provides members with opportunity to: • - Discuss industry specific issues • - Receive updates on current/forthcoming policy • - Information on the latest membership services • - Network

37. New for 2008 • Discussions include policy and Health & Safety. • 1st quarter 2008 feature RSM Bentley Jennison. • Will advise members on the following:- • - Tips on reducing tax burden • - Mergers & Acquisitions • - Risk Management • - Q&A Session

38. Forthcoming Dates • Minutes of previous meetings available on website • Dates of next meetings • South East 19/2/07 • North West & North Wales 21/2/07 • Midlands & South West 28/2/07 • North East 4/3/07 • Please reserve a date in your diary!

39. Forum Survey • Survey launched recently to gain feedback on: • - content of meetings • - venue and location • - frequency of meetings • - rating score • Preliminary results: • - retain quarterly meetings • - policy, H & S and industry updates most beneficial • - average rating 8/10 • “Excellent dissemination of industry advice”

40. Membership Services • Three core services now introduced • Aid members with day to day running of their businesses • Survey circulated to members • 50% completed by members on renewal • Draw this evening for Fortnum & Mason Hamper • Top three requests: • 86% Training (Environmental, Technical & Quality) • 80% Discounted tools and equipment • 75% Bespoke insurance • 75% Discounted advertising with local/regional press

41. Croner • Provide a business helpline covering a wide range of subjects. • Over 75 fact sheets available on the website • Can follow up with a call to a free helpline • Other services available at discounted rates • Monthly newsletters available on website

42. RSM Bentley Jennison • Fifth largest financial organisation in the UK • Branches throughout mainland and Northern Ireland • Offer 20 minutes free financial advice • Attending forthcoming forums • Monthly newsletters available from website

43. Logbuy • Work with around 30 Trade Associations • Offer discounts on everyday business needs • Staff benefits also available • Monthly offers • Access to portal via NIA website • Free service to members

44. Van Stickers • Free initial supply on renewal • Raises the profile of your company • Promotes the professionalism of the industry • Available in corporate colour or black and white • Further stickers available at £1.00 each • Photos wanted for the website and newsletter

45. Website & Newsletter • Membership services section of website • Contains all services, documents and newsletters • Regularly updated • Ist edition of quarterly newsletter circulated • Next edition available in January • Stories or photographs wanted • Forum meeting dates included

46. Looking ahead … • Future services being explored as a result of the survey • - ISO Training • - Bespoke insurance • - Tools & equipment • Provide solutions to everyday problems • Benefits regardless of size of company • Update at next forum meetings

47. National Insulation Association Conference Meriden, 11th December 2007 Nikki Burrows (nikki.burrows@ciga.co.uk) Health & Safety

48. Insulation Industry - Health and Safety Where we were, Where we are, Where are we going?

49. Where we were….