Best Practices in Rolling Out Lotus Traveler. Alan Forbes RPR Wyatt, Inc. VP Product Development @ RPR Wyatt Product Manager / Developer “VitalSigns” IBM Certified Professional R8 Administrator IBM Certified Professional Developer IBM Certified e-Business Solution Advisor. About Me.
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RPR Wyatt, Inc.
Lotus Traveler is very cool
Lotus Traveler tends to explode with usage
The Lotus Traveler license is included in the Lotus Domino 8.5.1+ server license
Lotus Traveler is the savior of Lotus Notes
Officially, it is called "IBM® Lotus® Notes® Traveler software” aka “Traveler”
Traveler provides mobile support for Lotus Notes and Web Access users
Automatic, real-time replication of email, calendar, address book, journal, and to-do
What you need
Basic Architecture – How it works
Device Management Options
Tuning, Maintenance, and Commands
Traveler 8.5.3 must be installed on Domino 8.5.3
32 bit is OK for testing, not really for production
Mail servers can be Domino 7.0.2 or higher, any ODS
Mail templates can be 6.5 or higher
The Traveler server must be able to find Person Documents for all Traveler users
The Traveler server must be able to connect to all possible cluster mail servers and mail files
The Traveler server must have reader access as a minimum to cldbdir.nsf on each clustered mail server
The derby database is accessed by a JDBC driver from the Traveler task. Contains a wealth of information including
when was the last sync completed from a device
folder ids to match between the mobile device and Domino
document unids to match between the mobile device and Domino
Not for human consumption
Derby database is local to the Traveler server and specific to that server, it does not replicate (no failover!)
What's inside? lotustraveler.nsf is a “interpreter” for the ntsdb (more on that later…)
Notice Traveler always asks you to refresh... it is re-reading ntsdb
If your Domino Mail server is accessible from the Internet then you can install Lotus Traveler on it.
If you have the hardware resources, it is advised to install Traveler on a separate server.
Put Lotus Traveler in a DMZ zone. In this case, it will not contain any replicas, it will look up mail files from the mail servers or mail cluster.
It will work like a proxy; clients will connect to Traveler, but actual data (mail files) will be accessed from the Mail server.
The most secure way to access Lotus Traveler is to locate Traveler behind a firewall, so users will access Traveler server via a VPN client.
Some phones provide built-in VPN client software, but others need additional software to be installed.
In scenario # 3, additional software (obviously) can cause additional costs.
Also, additional software means you need to manage it, (MDM slide later) so your Help Desk and IT departments will need to understand these considerations.
Device visits special URL on server such as https://traveler.lotus.com/servlet/traveler
This database has a list of all users and devices that connect to that server
The source data is the derby database
Deleting documents does nothing
Lotus Traveler users are managed with the help of Lotus Traveler settings and policies in this database.
The database has three (3) views, Device Security, Devices, Users.
User view lists users who use Traveler and their status
Devices view lists users who use Traveler and their devices
Many users will have more than one device!
Devices Settings is new in 8.5.1 and provides defaults for connecting devices
Devices Settings provides basic security settings
You use the Device settings to implement your coporporate security policy
There are different options.
Please refer to Traveler policy/setting help or information in the Infocenter.
Mobile Device Management (MDM) software secures, monitors, manages and supports mobile devices deployed across multiple operators, service providers and enterprises.
MDM functionality typically includes over-the-air distribution of applications, data and configuration settings
Different devices offer management capabilities
Apple does it well
Not so much on Android
LotusTraveler.NSF does not really provide MDM.
LotusTraveler.nsf does provides security
The Apple tool doesn’t push the Profiles to the device (you have to figure that part out)
If you don’t want to do it by hand.. iOS.Profiler puts a Lotus Notes front-end to native Apple MDM capabilities
Device Security is the only view with actions
Deny Access prohibits any future syncing
Update SMS for users using SMS for synchronization
Change Approval if you require approval prior to providing access
Wipe offers multiple options depending on the device
Wipeoptions depend on the device
Hard reset device –reset device to factory default
Lotus Traveler application and data –uninstall Traveler from the device and delete locally stored data
Storage card – Will erase the contents of the Memory Card
The next time the device synchronizes with the server, the server will perform the wipe operation.
If clients have not yet connected to server, and there is no need to wipe it (for example, it was found), the administrator may the recall wipe request by selecting the “Clear Wipe” Action….right away!
LotusTraveler.nsf does not replicate
If you have 5 Traveler servers, you may need to search 5 places
Best Practice- Establish an easy-to-understand “scheme” for assigning users to servers
Use my gift to you “Traveler Users Catalog”
Open Domino Administrator
Select Configuration > Server > Current Server Document.
Basics Tab > Load Internet Configurations from Server/Internet Sites documents set to enabled.
Internet protocols tab > Domino Web Engine tab > Java servlet support set to Domino Servlet Manager.
Internet protocols tab > Class path Make sure this path is an existing directory. This step is optional, but the HTTP server will display an error message if this directory does not exist.
Internet protocols tab > HTTP > Maximum requests per persistent connection set to at least 100. (1.2 times the number of devices)
Internet protocols tab > HTTP > Input Timeout set to at least 75 seconds.
Save the Server Document.
How many do I need?
This indicates that 225 devices are registered for synchronization with the Notes Traveler server and that at least 270 HTTP threads are needed
(1.2 x 225 = 270).
Q: How many do I have?
A: Show stat http.workers
Q: How many have I used?
A: show stat http.PeakConnections
You may need to take steps to reduce the memory usage by the core Domino server.
Do this by reducing the amount of memory that Domino pre-allocates to the shared memory buffer pool by adding the following line to the Notes.ini in your Domino server program directory:
On Windows 64 bit servers, increase the HTTP Maximum Cached users parameter to match the number of expected syncing devices.
This value is present in the Domino server document and can be changed using the Domino Administrator client.
While it is possible to run the Lotus Notes Traveler server on the same physical server as other Domino services (such as mail, iNotes, Sametime and BES), this is not recommended
UNLESS….the deployment of users on the server is very small, typically less than 100 users.
BECAUSE…once additional users are added, all of the applications will be vying for the same resources and the service will degrade
1. Go to traveler server data directory (\domino\html\traveler\Images)
2. Rename banner.jpg to Ibmbanner.jpg
3. Copy your company logo and rename to banner.jpg
4. Restart HTTP task or restart traveler server
The Lotus Notes Traveler task has been running since Thu Jun 17 21:52:29 EDT 2010.
The last successful device sync was on Friday Mar 23 03:23:41 EDT 2012
The overall status of Lotus Notes Traveler is Green.
….Delete, Reset, Dump, Log collect, Mem Show, Show, ShowActive, ShowUsers, Stat Show, Status, and SystemDump.
It is recommended that customers run the defrag command approximately once a month as part of continued system health.
Shutdown the Lotus Traveler and the Domino HTTP tasks on the server
Start Traveler using the defrag parameter load traveler -defrag
Note: The defrag operation may take more than 30 minutes to complete.
Note: New as of 18.104.22.168 it is now possible to schedule the defrag operation by adding to Notes.INI
(IBM recommends 30)
When does it run?
End User Satisfaction -----> High
Adoption Rate ----->Fast
Ease of Management -----> High
For more information–
For a free (as in beer) copy of this presentation or a copy of Lotus Traveler Catalog database
My BLOG @ http://servervitalsigns.com/vs/
Traveler Monitoring @ http://www.rprwyatt.com/vstraveler.html