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Training

Welcome to the. Training. Mini-Profile. The Mini-Profile Is A Streamlined Version Of The Wellness Profile Designed To Turn Prospects Into Customers Right At The FREE Smoothie Serving. Concept. All Roads Lead To The 3, 7+1,10+1,Take Home Program.

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Training

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  1. Welcome to the Training Mini-Profile The Mini-Profile Is A Streamlined Version Of The Wellness Profile Designed To Turn Prospects Into Customers Right At The FREE Smoothie Serving

  2. Concept All Roads Lead To The 3, 7+1,10+1,Take Home Program The FREE Smoothie Coupon Is Designed To Drive Consumers To The Club! The Mini-Profile Is Designed To Engage Customer Right At The Counter! (1st Step At The Counter) The Healthy Meal 3 Day, 7 Day, and 10 Day Memberships And The Take Home Program Is Designed To Get Immediate Commitment!

  3. Concept Wellness Profiles Lead To Product Consumption Which Leads To Distributors Which Leads To Supervisors Leverage The Full Wellness Profile At An Appointment After The Mini-Profile Process Has Been Conducted! A 2nd Step Process.

  4. Simple & Easy

  5. The Mini-Profile Step 1. Understanding Concepts

  6. Concepts Why The Mini-Profile? • Builds Strong Rapport Fast • Paints The Customer Into What’s Possible And Engages Them Right At The Counter • Provides For A Powerful First Step Towards Creating A Lifetime Consumer

  7. Concepts Inviting Coach The Inviting Coach Is The Coach That Handed Out The FREE Smoothie Coupon

  8. Concepts Sharing Coach The Sharing Coach Is Any Coach That Is Sharing Invites With Their Downline This Is An Optional Approach Designed To Get Financially Challenged Distributors Actively Running Their Business Fast

  9. Concepts Server The Person That Is Responsible For: Serving Aloe, Tea, and Smoothie Running Cash Register Conducting Mini-Profile Counter Coaches Can Be Partners, Operators, Or Associates

  10. General Concepts Who Gets The First Shot? Inviting Coaches And Sharing Coaches Should Be Given The First Opportunity To Conduct Mini-Profile

  11. General Concepts Work As A Team! • Counter Coaches Should Let Inviting & Sharing Coaches Know They Have A Customer At The Counter • Inviting & Sharing Coaches Should Always Counter Coaches Know They Are In The Club And Available For Mini-Profiles. *Inviting & Sharing Coaches Working At The Club Should Make Mini-Profiles First Priority

  12. General Concepts The Healthy Meal Club Servings And Take Home Program Be Prepared To Present The Following: The Healthy Meal 3, 7+1, 10+1 Memberships And Healthy Meal Take Home Presentations The 1 Day, 3 Day, And & 7 Day Healthy Meal Results *These Presentation Pages Can Be Found In The Latest Version Of The Nutrition Club Presentation

  13. General Concepts The Healthy Meal Club Card Memberships Be Prepared To Present Healthy Meal Sample Membership Cards: Club Card 3 Memberships Club Card 7+1 Memberships Club Card 10+1 Memberships *Get A Voided Sample Card From Club Owner

  14. General Concepts 3 Day, 7+1, 10+1 Card Gifts Be Prepared To Display Gifts: 3 Day Card Gift:1 Protein Bar………………………………………………….. 7+1 Day Card Gift:1 Lift Off Tablet…………………………………………….... 10+1 Day Card Gift:1 Shaker Cup, 1 Protein Bar……………..… *Gifts Are Subject To Change

  15. The Mini-Profile Step 2. The Process

  16. The Process FREE Smoothie Coupons Redeemed At The Counter! • Customer Enters Nutrition Club With Their FREE Smoothie Coupon And Heads Towards The Counter • A Counter Coach Takes Their FREE Smoothie Order • A Inviting or Sharing Coach, If Available, Conducts Mini-Profile Process With Customer Otherwise The Counter Coach Will Conduct Process. *From this point on, this presentation will refer to anyone working with customer as simply, “Coach”, whether it is the Inviting, Sharing or Counter Coach.

  17. The Process Health Numbers Coach Asks, “Hi! Have You Ever Had Your Health Number’s Checked?” Usually The Customer Will Say “No. What’s That?” “It’s Where We Check Things Like Your Weight, Body Fat %, And Metabolic Age.” “Would You Like To See What They Are? It’s As Simple As Standing On A Scale and It Only Takes About 30 Seconds!” Most Customers Will Say “Sure.”

  18. The Process Get Contact And Basic Information Coach Asks, “Ok, Let Me Just Get Some General Information…” Name, Cell, Email, Height, Sex, Age If They Are Hesitant With Email Then Explain We Will Be Emailing Their Results To Them* Coach Asks, “If There Were 3 Things You Could Improve about Your Health, What Would They Be?” *Use Mobile Web App Health Numbers Email At http://www.wellnessnc.com/tools.aspx under Wellness Profile section. Be sure to place “N/A” in any unused health fields.

  19. The Process Get Contact And Basic Information Coach Completes Important Control Fields: Server: Serving Date: Mini Status: (Circle One)Completed, In A Rush, NI (Not Interested)Notes (On Back), Position (Interested In Business) Invite Coach: Sharing Coach: (If there is one)

  20. The Process Check Their Numbers Walk Customer Over To The Scale And Check Their Numbers Using The Tanita Ironman Scale *See Tanita Ironman Scale Training For Detailed Information On How To Run A Body Composition Analysis (Checking Health Numbers.)

  21. The Process Enter Health Numbers Into The Mini-Profile Form Complete The Now Column Within The Health Numbers Section

  22. The Process Circle The Appropriate Classification In Charts Section Make Sure The Customer Sees What You Are Circling.

  23. The Process Paint The Customer Into The Picture With Their Health Numbers Ask The Customer, “Would You Like To Improve These Numbers?” Usually The Customer Will Say “Yes” Why? Because 66% Of The Entire US Population Is Overweight And 34% Are Clinically Obese *Yep, Your Thinking Where Do I Go For The 34% That Are Healthy And In Shape. Focus On Energy, Maintenance, Or Weight Gain. For Athletes Be Prepared To Talk About Herbalife 24 In Addition To The Healthy Meal Solutions.

  24. The Process Help Customer Set Their Goals Working With Customer, Complete The Goal and By Column Within The Health Numbers Section *Set Goals For: Weight, Body Fat %, Metabolic Age And Visceral Fat. New Coaches Learn From Experienced Coaches In Setting Realistic Goals

  25. The Process Get The Customer’s Commitment Ask The Customer, “How Serious Are You About Reaching Your Goals?” Usually The Customer Will Say “Serious!” Coach, “Well, I’ll Commit to give 125% In Helping You Achieve Your Goals!” Enter Your Name, Sign, And Date Ask The Customer While Smiling, “Will You Give Yourself That Same Commitment?” Get Customer To Fill In Their Name, Sign And Date. Most Will Do This!

  26. The Process The Healthy Meal Club Servings Offer Customer The Healthy Meal 3, 7+1, 10+1 Memberships Using Presentation Page Place The Membership Cards On Top Of Each Membership Of The Presentation Along With the Gifts In Their Respective Order. *Healthy Meal Take Home Presentation Should Be On The Flip Side Of The 3,7+1,10+1 Memberships.

  27. The Process The Healthy Meal Club Servings Explain The Healthy Meal 3, 7+1, 10+1 Memberships And The Gifts That Come With Each Membership *Healthy Meal Take Home Presentation Should Be On The Flip Side Of The 3,7+1,10+1 Memberships.

  28. The Process Talk About The Membership Results Explain The Healthy Meal Day 1, Day 3, And Day 7 Results Pages From The Nutrition Club Presentation Explain The Importance And Need To Come In At Least 3 To 7 Days To “Feel The Results” “Now, You’ll Want To Come In At Least 3 Times To Get A Membership Serving So You Can Feel The Results!”

  29. The Process Customer Appreciation Day! “And, If You Complete Your Servings Everyday ___ Days In A Row, At The Completion Of Your Membership Servings, We Place Your Membership Card In A Drawing For A FREE Gift Basket At The End Of The Month!” *If Customer Completes Their Servings Without Missing A Serving Day, They Qualify For The Gift Basket Configuration For The Membership Type They Purchased.

  30. The Process The Healthy Meal Take Home Program Flip The Page And Show And Explain The Healthy Meal Take Home And Healthy Meal Take Home Plus Presentation Pages “Now You Can Also Get Everything You See Here Today For Even Less With Our Healthy Meal Take Home Program!” *This Is A Critical Step. A Percentage Of Presentations Will Select This Program. Don’t Short Cut Process. You Want Your Customers Presented With This – Right?

  31. The Process The Healthy Meal Take Home Program “This gives you the convenience of heaving the healthy meal any time you want!” *This Is A Critical Step. A Percentage Of Presentations Will Select This Program. Don’t Short Cut Process. You Want Your Customers Presented With This – Right?

  32. The Process Assume Customer Will Be Selecting One “Which One Works Best For You?” *The Closing Question. If You Have Built A Friendly Caring Rapport, You Will Have A High Probability Of Completing An Order.

  33. The Mini-Profile Step 3. Take The Order

  34. The Process Membership Card Orders! “We Can Take Cash Or Credit Card Which Works Better For You? Great” Take Customer To Counter Or Take The Payment To The Counter And Have The Serving Coach Ring Up The Order And Issue An Authorized Membership Card And Gift! Give Both The Card And The Appropriate Gift To The Customer! Congratulations!!!

  35. The Process Healthy Meal Take Home Orders! “We Can Take ATM Card Or Credit Card Which Works Better For You? Great” Take Customer To An Available Web Enabled Computer And Place The Order On The Inviting Coach’s Biz Works e-Commerce Website! Congratulations!!! *If The Inviting Coach Is Taking The Order An Additional Ordering Option Can Include Taking A Manual Order With Cash. See Order Taking Training For Taking Product Orders. We Highly Recommend That Each Coach Have A Smart Phone Enabled Merchant Account For Taking Credit Cards And A Herbalife Biz Works e-Commerce Site (http://myherbalife.com).

  36. The Mini-Profile Step 4. Some Important House Keeping

  37. The Process Complete The Mini-Profile Program Info • Coach Should: • Circle The Program Type That Was Ordered. • Initial Order Taker Field And Place Date In Corresponding Date Field • If No Order Was Taken Then Get Best Time To Call For Inviting Coach

  38. The Process Complete The Mini-Profile • Double Check That All Control And Contact Fields Are Completed. This Is Critical! • Counter Coaches or Inviting Coaches Who Are Sharing FREE Smoothies Coupons File Mini-Profile Form In Control File Folder Behind Counter • Inviting or Shared Coaches Takes Possession Of The Mini-Profile And Place In Their Binder

  39. The Mini-Profile Step 5. Follow Up For Building Life Time Customers!

  40. Follow Up Card Membership Follow Up • Card Membership Follow Up Is Critical. • Follow Is Light, Meaning Your Calls Are Easy Going, Just Seeing How They Are Doing, And Nicely Encouraging Them To Revisit The Club

  41. Follow Up Healthy Meal Take Home Program Follow Up Follow Should Consist Of A Follow Up Control System. See Nutrition Coach Product Follow Up Training.

  42. End Of Presentation Training Mini-Profile The Mini-Profile Is A Streamlined Version Of The Wellness Profile Designed To Turn Prospects Into Customers Right At The FREE Smoothie Serving

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