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Motor Vehicle Division Driver and Identification Services

This document provides information on the Iowa Motor Vehicle Division's driver and identification services, including the county issuance of driver licenses. It covers the annual review requirements, county liaison responsibilities, confidentiality and security awareness, driver-specific duties, accounting processes, and training requirements.

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Motor Vehicle Division Driver and Identification Services

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  1. Motor Vehicle Division Driver and Identification Services Denise Said and Julie Johnson

  2. Iowa Code & 28E Agreement Iowa Code • 321M County Issuance of Driver Licenses 28E Agreement • Revised and signed in 2017

  3. Annual Review Requirements • Conducted annually • Prepared in January • Presented to Treasurers in February – face to face meetings County Liaison Responsibility • Oversight of the Driver Process • Tracks progress and errors throughout the year • Ensures compliance

  4. County Issuance Staff Requirements Work Email Address • Share with DOT & County Liaisons • Several programs utilize email address

  5. County Issuance Staff Requirements Password/User ID Sharing • Prohibited from sharing passwords • Work must be done under own User ID

  6. Confidentiality and Security Awareness Driver Privacy Protection Act (DPPA) of 1994 • Federally Mandated under 18 U.S. Code § 2721 • Personal Information cannot be released to the public • Secure any documents containing personal information

  7. Confidentiality and Security Awareness Security Awareness • Locking computer when leaving work station • Not allowing staff to issue under others’ User IDs • “Do the Right Thing” video

  8. Integrity State Issued Driver Licenses are a Breeder Document • Opens avenues for goods and services • Ability to open bank accounts, secure loans, board commercial aircrafts, purchase alcohol and tobacco, etc. • Ensuring identity is essential • Identity theft, sanctioned drivers sharing the road, etc. • 9-11 flight • Students boarded airplanes with state issued credentials, under false identities

  9. Accounting Daily Deposit • Nightly consolidation and sweep to the bank • End of Day Reports • Track license retention • Track over/short for state auditors, etc. Overages and Shortages • Bank what you have

  10. Driver Specific Duties Ensure Identity • Specific documents required • Real ID compliant state Mobility • Getting you there, safely Ensuring Highway Safety • Only safe drivers are licensed after demonstrating skills and abilities

  11. Driver Specific Duties, cont. Issuance • Driver Licenses and Identification Cards • Different Classes, Restrictions and Endorsements Standardized and Uniform Testing for All Applicants • Knowledge Test • Behind-the-Wheel Driving Tests • Vision Screening

  12. Driver Specific Duties, cont. Re-Exam Requirements • Retesting applicant skills and abilities due to • Officer Request • Physician Request • Citizen Request • Fatal Accident • Driver Condition Accident Involvement • Accident – Driver Over 65 Years of Age

  13. Driver Specific Duties, cont. Line Drive Requirements • Customer appears at the office with a mobility or cognitive concern

  14. Driver Specific Duties, cont. Medical Reports • Driver has a medical condition which would impair their driving ability • Any medical condition that could affect the driver’s ability to control the vehicle safely • Specific conditions could be, but are not limited to • Loss of Consciousness • Loss of Voluntary Control • Epilepsy, Diabetes • Parkinson’s, Alzheimer's • Sleep Apnea, etc.

  15. Driver Specific Duties, cont. Vision Reports • Customer is unable to obtain an acceptable vision reading in the station, refer them to a vision specialist • Low vision customers requesting limited driving due to conditions such as • Macular Degeneration • Glaucoma • Retinal Detachment • Diabetic Retinopathy, etc.

  16. Driver Reference Material Code of Iowa & Administrative Rules • Driver Code - IAC 321.174 • Administrative Rules - 761-600.1 Examiner Manual is found in ARTs • Breaks down the Iowa Code and Administrative Rules into layman's terms On-Line Manual is found in ARTs • Tells you what buttons to push

  17. Training Requirements Required to attend DOT Sponsored Trainings • 28E Agreement and Iowa Code • Reimbursement Process • Training Calendar – Coming Soon!

  18. County Liaison Oversight County Liaisons • Nine throughout the State • Liaison roles and responsibilities • Expectations, partnership and relationship • Julie and Denise Roles

  19. Folders Information Included • MVD Contact Information • MVD Who’s Who • Oversight Map • Copy of 28E Agreement (New Treasurers only) • Copy of Annual Report • County ‘Who gets What’ • DPPA – Privacy Act Agreement for Request of Motor Vehicle Records

  20. On-Boarding Process New Team Members • Contact your County Liaison • Current process will be changing/improving Training Questions • Email MVD.EdandInfo@iowadot.us

  21. Contact Information Julie Johnson Denise Said julie.johnson@iowadot.usdenise.said@iowadot.us 515-357-7900 563-212-0485 Angie Maxwell Mindi Nguyen angie.maxwell@iowadot.usmindi.nguyen@iowadot.us 515-509-3350 515-237-3121 Brandie McCuen brandie.mccuen@iowadot.us 515-237-3200

  22. Questions? Thank you!

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