Emergency Exit and Assembly Points

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2. Emergency Exit and Assembly Points Fire alarms are tested on Fridays, in case of an emergency, please walk the safest route to outside, assembly points are outside the main gate.

3. Washroom Facilities

4. Smoking Facilities

5. Mobile Phones Please switch off your mobile phones or any other electronic devices.

6. Refreshments

7. Break Times Today we will take 3 breaks, 15 minutes in the morning, 30 minutes for lunch and then 15 minutes in the afternoon.

8. Fair Processing Note Your personal data includes your contact details, your photographic image, driver licence details and payment details, together with any other information we obtain directly from you and from third parties, or as a result of our relationship with you in our capacity as a Driver CPC approved Training Centre and in providing goods and services to you We will use your personal data for the purpose of uploading completed periodic training hours on to the Government’s Recording and Evidencing (R&E) database, the provision of an attendance certificate, and for all other purposes connected with the role as an Approved Training Centre in providing goods and services to you.

9. Fair Processing Note This information will be shared with JAUPT in order for them to monitor and manage approved centres and the training uploaded to the DVSA system, and where necessary shared with member state authorities to confirm Driver CPC entitlement abroad If you would like a copy of the information JAUPT holds about you, please make a request in writing to the following address: 9 Warren Yard, Milton Keynes, MK12 5NW or email enquiries@jaupt.org.uk.

10. Compliance You can check that we have recorded your Periodic Training hours by visiting the following website; www.direct.gov.uk/checkdrivercpc You must complete 7 hours training in order for these hours to be uploaded to your licence, anything less is fraudulent and will not qualify 7 hours can be broken in to 2 x 3.5 hour sessions providing they are within 24 hours.

11. Your Participation Qwizdom icons in the top right corner of the screen indicate an electronic question Pencil icons in the top right corner of the screen indicate a paper exercise Speech bubble icons indicate an interactive slide, use the mouse to click where you think the answer is.

12. Your Participation • Hold the Power button to switch on your Q6 remote Enter your unique ID number using the number keys Press join Your remote should now read ‘Ready’

13. Your Participation To answer a question, use the up and down arrows to highlight your chosen answer Then Press Send

14. In the unlikely even that you feel aggrieved by this training, you are entitled to follow the Complaints Procedure You can obtain information on this procedure by telephoning 01942 826133 and asking for Kevin Allen, or email; kev@driverlinktraining.co.uk Complaints

15. Course Objectives A Drivers Wellbeing This course is aimed to help understand health implications connected with being an LGV driver, ways to identify what is happening to your body and why it happens We hope that information can be taken home from this course, and improve help your lifestyle.

16. Any Questions…?

17. Stress Types of stress Understanding stress Contributors Triggers Effects Road Rage

18. Stress – What is it? A state of mental or emotional strain or tension resulting from adverse or demanding circumstances

19. Stress – Types There are 4 basic types of stress, can anybody name any? Chronic Eustress • Acute • Eustress Acute Distress Chronic Distress

20. Stress – Types Explained Eustress means beneficial stress When we are in a state of chronic eustress, our bodies have very high levels of the feel good hormones like Dopamine and Oxytocin Chronic Eustress • When you get some really fantastic news or when something really wonderful happens to you, you experience this kind of stress. • Acute • Eustress

21. Stress – Types Explained Distress means anxiety, sorry or pain Acute Distress This type of stress comes from things like a road accident or if you are attacked or if you feel extreme fear Chronic Distress • Chronic Distress or long lasting, recurrent bad stress. This is by far the worst of the type of stress in our lives.

22. Stress – Identifying Using the handout from your instructor, identify each type of stress from your own working life experiences Discuss once identified.

23. A driver is driving in high winds where his vehicle is nearly blown over, what type of stress would this cause? A B C D A B C Or D Chronic Eustress • Acute • Eustress Acute Distress Chronic Distress • Discussion stage before the answer is revealed…

24. A driver receives a telephone call from his planner, he explains he does not have to make 2 collections as planned but is still going to get paid for them, what type of stress would this cause? A B C D A B C Or D Chronic Eustress • Acute • Eustress Acute Distress Chronic Distress • Discussion stage before the answer is revealed…

25. Stress – Contributors In groups of no more than 3, using the instructors handout, compile a list of what you think can contribute toward distress levels whilst driving Driverlink Training research typically shown the main 3 factors included; Long hours, lack of sleep Over worked, under paid Other drivers.

26. Stress – Triggers Understanding what causes stress can help you anticipate the problems and help deal with them – even if you can avoid them Stressful issues may occur regularly – what might these include? They may be 1 off events – such as? Or they may be ongoing – what could they be?

27. Stress – Effects A headache is a common side effect of Chronic Stress What effects does stress have on our bodies? Prolonged stress can interfere with sleep and cause insomnia Chronic stress can cause additional anxiety and lead to depression.

28. Stress – Effects Stress hormones, constricted blood vessels, and a pounding heart can raise blood pressure. That’s all right in the short term, but it’s a real danger of chronic stress Over time, stress takes a toll on your heart, raising your risk of heart attack Low testosterone levels may cause erectile dysfunction or impotence.

29. Stress Driving can be a complex task, LGV’s are, or can be relatively large and can be carrying relatively heavy weights Behind every steering wheel lurks a potentially stressed out driver.

30. Road Rage We have all had it, what triggers it for you?

31. Road Rage A study conducted by 1st Central Car Insurance revealed the following top 10 causes of road rage, see if you can guess what percentage of people said yes to the trigger of road rage.

32. 68.4% 68.5% 29% • Drivers changing lanes dangerously 54% • Traffic jams 59% 64% • Using a mobile phone while driving • Cyclists jumping traffic lights 53% • Right of way at side roads • Drivers who tailgate 42% 67.8% • Unsafe commercial drivers 40% • Pedestrians not paying attention • Slow drivers • No indication before manoeuvring • 80% • 0% • 20% • 40% • 60%

33. Survey Q – No right or wrong answer. Somebody cuts you up while driving, what do you do? Take a deep breath and drive on Beep, maybe give them the finger, or Get out of your vehicle and give them a slap! Instructor, use button 3 to display graph.

34. Aggression

35. Aggression The causes of aggressive driving can vary dramatically, ranging from a minor incident which may have occurred through to a deep seated insecurity and a need to show dominance.

36. Aggression Road rage can be categorised in to 3 different categories:

37. Aggression Quiet Road Rage; explain your understanding to the following: Complaining Rushing Competing Resisting.

38. Aggression Verbal Road Rage; explain your understanding to the following: Yelling Swearing Honking Staring.

39. Aggression Epic Road Rage; explain your understanding to the following: Cutting off Blocking Chasing Violence.

40. Aggression If you allow stress to take over, what do you achieve from this? Feel better? Get there quicker? Feel like you won?

41. Aggression All of the afore mentioned may very well be true, but in reality they are not helping your health Have you ever considered the negative effects?

42. Aggression - Consequences What are the consequences of ‘losing control’? Company Image: Most who attend these courses wouldn’t take this in to consideration, but what could be the consequences of portraying your company in a bad light? Losing contracts?

43. Aggression - Consequences What are the consequences of ‘losing control’? Loss of employment: Does anybody consider this could happen to them? What would be the consequences of your home life if you were to lose your job?

44. Aggression - Consequences What are the consequences of ‘losing control’? Points on you drivers licence: Driving while stressed ultimately your concentration levels drop, and your driving standards to lower How easy would it be to run a red light or speed through a camera? What adverse effects would the 3 points on your licence and fine have on you?

45. Aggression - Consequences What are the consequences of ‘losing control’? Criminal Convictions: Fighting with somebody who just cut in front of you in a queue, what effects on your future would a criminal conviction have?

46. Aggression - Consequences What are the consequences of ‘losing control’? Death: How would you cope if you killed somebody, how would your family cope if you were killed?

47. Yes or No After thinking about the consequences relating to road rage and stress, would you say it is better to keep calm and ignore the mistakes of other road users?

48. Break @HGVDriverCPC DriverLinkTraining(NW) www.driverlinktraining.co.uk

49. Alcohol and Drugs Smoking Alcohol Drugs

50. Smoking Cigarette smoking is the greatest single cause of illness and premature death in the UK There are approximately over 12 million adult smokers in the UK alone (19% of the population) 20% of these are male, 17% are female Approximately half of all regular smokers will be killed by their addiction Every year, around 96,000 people die from diseases caused by smoking.