1 / 12

Quality Function Deployment (QFD)

Ron Sedlock ASQ Jacksonville Education Chair Phone: (352) 473-6095 (352) 473-6096 E-mail: rsedlock@msn.com www.thequalitycatalyst.com. Back to Basics. Quality Function Deployment (QFD). The Voice of the Customer. QFD in 15 minutes. History The House of Quality

caron
Download Presentation

Quality Function Deployment (QFD)

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Ron Sedlock ASQ Jacksonville Education Chair Phone: (352) 473-6095 (352) 473-6096 E-mail: rsedlock@msn.com www.thequalitycatalyst.com Back to Basics Quality Function Deployment(QFD) The Voice of the Customer

  2. QFD in 15 minutes • History • The House of Quality • The Voice of the Customer (VOC) • Deploying the VOC • Personal Use

  3. What is QFD? Quality Function Deployment is a design planning process driven by customer requirements. • QFD deploys “The Voice of the Customer” throughout the organization. • QFD uses planning matrices -- each called “The House of Quality”.

  4. Voice of the Designer Voice of the Customer

  5. x = Design Trade-offs

  6. Benchmarking

  7. Reverse Engineering

  8. Technical Requirements Customer Requirements Product Requirements Technical Requirements Process Requirements Product Requirements Control Requirements Process Requirements Deploying the VOC

  9. QFD - ASQ Meeting

  10. QFD - Audits

  11. The Objectives of QFD • Determine the voice of the customer. • Examine the company’s response to this voice.

  12. Coming Attractions Next Month --- α and β error “Know your risks”

More Related