Back to Basics. Quality Function Deployment (QFD). The Voice of the Customer. What is QFD?. Quality Function Deployment is a design planning process driven by customer requirements. QFD deploys “The Voice of the Customer” throughout the organization.
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Back to Basics
Quality Function Deployment(QFD)
The Voice of the Customer
Quality Function Deployment is a design planning process driven by customer requirements.
Voice of the Designer
Voice of the Customer
x = Design Trade-offs
(Voice of the organization)
(Voice of the Customer)
Requirements and Descriptors